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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,129.99

Customer reviews

Rating 4.6 out of 5 stars with 223 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer, especially its large capacity, quiet operation, and effective cleaning performance. Many appreciate the ease of use and the convenience of the auto dispense system. The design and overall appearance of the washer are also well-received, though a few customers have reported occasional reliability issues requiring a reset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 223 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product. Very reliable and efficient. Got this for my 1st house and been working great from last 4 years without any issues. Just bought this again for my 2nd home house as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    If replacing a wsher.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new washer. Enough capacity to wash a large area rug.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in my laundry area. It was an easy install for my contractor.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and large capacity washer. Perfect for our family size. Best buy and great buy for big families like us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped dispensing softener after warranty expired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this washer 14 months ago on June 2024. Manufacturer warranty lasts exactly one year. I usually get the extended warranty or protection plan for my appliances, but I don’t know what happened to me this time around that I forgot to get it. This washer stopped dispensing fabric softener. I called Best Buy today August, 2025, and turns out the warranty expired, and I have to pay $124 to have someone look at it, and at least $150 for the repair not including parts. So if you buy this item please get the protection plan.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SaraASB, we understand the frustration if your detergent drawer stopped working. We are here to help.

      Here is a guide to help you troubleshoot if the dispenser drawer is not working. Please click on the embedded word.

      Dispenser drawer issues in Samsung washing machine
      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150253403) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product!Highly recommend for everyone!Excellent quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 5.5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first delivery came with a unit that leaked, Best Buy took it back and brought us a new one the next day.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this new washer and dryer. It is the best ever so quiet. It's fabulous? I absolutely recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its got Auto Dispense!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drum seems to Un balance really easy. Could be a issue with this specific one. Aside from that the washer is doing really good. Just doesnt take very heavy loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer & Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence washer & dryer I would recommend I give five stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase I made in the store was a very good experience. They treated us with respect and kindness. I am very satisfied with the treatment they gave me for future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung is best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old pair had worked for over 15 years. So far, this new pair is doing fantastic. Quiet and efficient. Love the WiFi and SmartThings…makes things simpler.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. It is taking a little bit to get used to all the bells and whistles but the dryer is everything we expected and wanted. After having to switch washer/dryer because we finally have natural gas now, I was reluctant to give up my 31 year old Maytag that worked very well but these have worked very well and we are very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent loved it so much. Fits lots of clothes and items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glam washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laundry can be boring but this new color is so much better than plain white or dark stainless. the rose gold trim is an extra bit of fun in a normally bland appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer, love the rose gold! Great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    luxury equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The auto-dispense system is definitely helpful. It's not noisy at all. It has many preset options that help you easily select the type of wash. It's very easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great! Full loads of bedding and whatever needs to be washed with no problems. No noise and items are extracted well before drying(if need be).

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and efficient. We replaced a Maytag and this has so much more technology. My wife loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, quiet and has a large capacity for laundry so for me it meant less loads and more time saved!

    I would recommend this to a friend
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