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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,129.99

Customer reviews

Rating 4.6 out of 5 stars with 233 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer, especially its large capacity, quiet operation, and effective cleaning performance. Many appreciate the ease of use and the convenience of the auto dispense system. The design and overall appearance of the washer are also well-received, though a few customers have reported occasional reliability issues requiring a reset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 233 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    10/10 Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to use and tons of clothes could be washed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer top load

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good style and work excellent washer. Try 2 time work very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great big tub….nice to do big loads…nice cycles…nice phone apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's only been 3 months but its been great. Happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st set ran 8 years trouble free. Stay with what works best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ivory wash.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this product very much and the color is better than stark white or black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Samsung washer, I recommend 100 % nice quality

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! It’s so nice and you can fit a ton of clothes into it!

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense

    Rated 3 out of 5 stars

    Okay but not great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the self dispensing detergent but it does not dispense enough to make your clothes smell good. Not sure if washes well enough.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Ricardo Samsung

  • Rated 3 out of 5 stars

    A Little Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 10/12 received 10/15. The machine is already down. Code SC a sensor issue. Will be contacting Customer Service shortly. Quite the inconvenience for the Christmas Holiday.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Belinda,

      We know how important it is to have a reliable appliance at home. Let us help you with your washer.

      Here is a link for troubleshooting steps for your washer that is displaying an error code; kindly watch the video and click the embedded words.

      Samsung washing machine information and error codes.
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/?msockid=08e6a45904c26b1f3477b061055f6aec

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147998443) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for over a year. So far so good. I've noticed that I have saved on detergent. Less is more.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    OK washer, but sister dryer is terrible, so avoid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity, but I'm underwhelmed. Everything is hidden under the largest item at the end of the cycle.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family of 4 has no issues yet. Samsung is notorious for 1 year break down. Will update….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer. Love the copper trim. Since the tub is so deep, I have to get up on a stepstool to get all the washed clothing, etc. out of the tub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, my wife always brags how good it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5.5 Cu. Ft High Efficiency smart washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought the washer and dryer a month ago and has worked great I recomend these units to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer with good features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this washer so far. The features are a bonus- the easy jet for spot cleaning, the active wear cycle, the reminders when to do a self clean cycle and the automatic detergent dispenser. Clothes are clean and fresh!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automatic soap dispenser is what’s up!!! I am saving so much laundry soap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and service. I always buy products for my house in BestBuy and never get disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reliable, and more durable than its other models. Wifi helps you know when your laundry is done to time manage better.

    I would recommend this to a friend