Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 797 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 797 reviews
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Washer washes great and most importantly we haven’t had any issues with washer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service and Delivery

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! The Best Buy representative was very knowledgeable and sold us the pair of appliances plus the warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung High-Efficiency Top Load Smart Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing appliance! I have been dreading replacement for my old Samsung thinking the newer ones just wouldn't be the same. This smart High-Efficiency Top Load Washer is so easy to use, extremely spacious to accommodate my family of 4, and user friendly. The features are high tech and seem intimidating, but they are so easy to use and works like a dream!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pastor

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent service from the biginin to the end. Highly recomended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work well for the cost great quality recommend for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our bestbuy purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our best purchase from bestbuy We are happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine -easy to use -very efficient and the delivery service was fantastic!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer washes our clothes very good. I switched back from front load washer to top load washer and no more smell coming from the washer. I am able to wash comforters, sheets Pillow cases in one load. My only regret was not getting the multi load dispenser for detergent. I have not had any load unbalance and shaking as experienced in front load washer. So far this seems to be a very good washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good washer with excessive loudness/vibration

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good, adequate washer that has nice features such as delayed washing, deep wash which fills the tank about half way and a setting to fill the tank completely. The two main problems are vibration and the loudness. It vibrates, a lot, on heavier spin settings. The noise level is beyond loud. Would not buy again. Wish we had our 9yo samsung ser back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ThomasT, we want you to enjoy doing the laundry. We are here to help.

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included. 

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      We recommend checking this link below to help you with your washer that vibrates excessively during the cycle. Check on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150383383) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Quick wash

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool overall . I just don’t like that quick wash is 28 mins when it used to be 15 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and the different choices of wash cycles you can choose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with this washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like everything about it except I am 5’3” and it is very deep so it’s a bit challenging to get small stuff from bottom but would still buy again. For me what matters is how long it will last. My last washer only made it 7 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer and dryer combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer combo with different functions and cycles to match the amount of deep cleaning needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 5.5 Cu. Ft. High-Efficiency Smart Top Lo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new set, it's what I wanted and matches my aesthetics of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and Stylish

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the Samsung 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer, and I'm thrilled with the performance! The Super Speed Wash feature is a game-changer, cutting down my laundry time significantly without sacrificing cleanliness. Its smart capabilities are very convenient, allowing me to manage my laundry remotely. Plus, the brushed black finish looks sleek and modern in my utility room. Highly recommend for busy households!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Me washing machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, delivery and installation very well, everything very good Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer, quiet, excellent capacity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Works well and was easy to use. Though not necessarily super important, the soft close lid (I didn’t realize it had) is a very nice quality of life add on. Excellent capacity!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a nice washer works great would definitely recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT Washer love it. Delivered promptly, technicians were very helpful and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love so far so good!! So quiet and easy installation!!

    I would recommend this to a friend
Sponsored