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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 845 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 845 reviews
  • Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working very well for a our small family, very quite in running, love the hand washer inside the washer awsome feature

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently acquired this washing machine, which has proven to be an excellent choice. We are extremely satisfied with our purchase, as this machine is user-friendly and has a large capacity. Being a family of six with active children involved in various sports, we can now wash a significant amount of clothes in a single load, which previously would have required three loads. We are thrilled with its performance and efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung High-Efficiency Top Load Smart Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing appliance! I have been dreading replacement for my old Samsung thinking the newer ones just wouldn't be the same. This smart High-Efficiency Top Load Washer is so easy to use, extremely spacious to accommodate my family of 4, and user friendly. The features are high tech and seem intimidating, but they are so easy to use and works like a dream!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like size and performance and ease of using and that Samsung doesn’t change features

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    great washing machine!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    received this at home with free installation. 5.5cu is such a great space for big families as well as one load of laundry so you don’t have to do multiple loads and waste water. this also collects pet hair and high efficiency it can detect the weight of clothes and determine how much water will it use for that load. You can also use your phone to start your wash and adjust settings! Overall this is a great washer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Washer performance

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Cleans laundry as expected. Very efficient. Easy setup. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Washer performance

    Rated 5 out of 5 stars

    Review of the Samsung washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Samsung washing machine. It is very quiet during the cycle and it lights up blue and is so very easy to operate. It really cleans the clothes well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer set

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im writing this because ive been eyeing this set for 6months. They use to be 1299.98 they just changed the price to what it is right now. I have the screen shots of the original price. I can show proof! It should be lower price since its Christmas lol what a joke!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung top load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an upgrade from my previous washer. It’s larger, quieter and easy to use. It has all of the washing settings that you will need.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Really Deep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds a lot and washes great! After you read the instructions it is really easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    A girl who loves her washing machine!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is perfect! High efficiency & great price. Very quiet machine & works great with Smart Things. Best Buy had it in stock and to my house within 2 days. The techs installed it & tested it to work before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Performance

    Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. Large capacity and energy efficient

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Depth

    Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer. Huge capacity. Only issue is that it's super deep so i need a step stool to reach into the bottom for clothes. Im short at 5'2"

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, doeent twke long to wash the clothes ans amount of room it has is nice. Very easy to opperate

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine. Very large capacity, have to get on top toes to get all the cloths out. Works better than anticipated. Very happy with the purchase of the set!

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is amazing. I can wash big comforters and quilts without out any issues. The clothes was very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer performance

    Rated 5 out of 5 stars

    Yes I recommend this washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes are cleaner than with any other washer. Easy to operate. Size is great for comforter

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wrong Washer and no model/serial numbers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the washer we purchased and Best Buy can't do anything about it until tomorrow. People who delivered it out were quick and efficient. They started the rinse cycle while I was turned around. But when I went to check the washer I noticed it didn't look the same as the one I ordered. I pulled up my order to verify, and I was right, wrong washer. The guys were already down the street by the time I noticed so I immediately tried to call and see if they had my washer on the truck accidentally delivering this one. Best But says they can't do anything until later this evening or tomorrow. When the cycle finally stopped, I went to check the model number that's supposed to be on the inside of the lid to make sure, and there were no model/serial number stickers anywhere. Called BB back informed them of this and requesting replacement, they still said they could do anything until tomorrow.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Delivery was great, the guys put it together and took my old ones off ! Everything went smoothly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This thing can wash everything

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, since there is no agitator, this thing can fit almost anything that you want to wash in, so that's great. And since there is no agitator, I know that it's not going to rip my clothes. But then, because of the same reason, when the tumbler turns, the clothes do not turn, they just float and barely turn. I feel like my old front load machine that I could not fit anything in was more effective, and gave me cleaner laundry. This is not bad at all but sometimes, I just put some stuff in the second time, and I use oxiclean more.

    I would recommend this to a friend
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