Customer Ratings & Reviews

I'm glad I decided to purchase this washer and dryer they work great. large capacity, and effective cleaning performance and easy to use.

I love this washer. It’s so large and it cleans everything really well. No regrets whatsoever. 10/10 I highly recommend.

Love my washer big capacity. Very easy to use. Washes clothes great.

Love this washing machine. Cleans great! Has smart features so I can start it remotely and also sends me messages when a cycle is done. Only downside is if you are shorter than 5’7 you might have trouble reaching all the way inside to get your clothes out

Purchased the set in store. Wanted the Navy Blue, but was not available at the time. Called the next morning, because the blue had become available and they made the exchange over the phone, so I got exactly what I wanted. Other than the fact it's super tall for this 5'4 girl, I was prepared and already had a stool to stand on. This washer has some great features and once you figure it out, it's a dream. Don't hesitate to buy it!

Great washer. Quiet. Large. Installation was flawless

Had to replace LG top loader that was rusting, less than 10 yrs old. Settled on this Samsung set. Did lots of research, didn’t find any reviews that pointed out my issues prior to buying. Pros: Looks nice. Doesn’t vibrate, stays put. Chimes are not annoying. Cons: Too deep, I am average height and can barely reach clothing on the very bottom. I literally have to find a spot I can touch and then turn the drum, while half way into the washer, and grab the small items when they get to me. Soap doesn’t completely rinse out if you only have the washer rinse one time. Now I know why this washer has numerous rinse cycle as an option. What a waste! The lid isn’t flat. There is the potential for anything you set on it, to slide off. It’s a nice looking washer, so this was missed while looking at it. Not a deal breaker, just something to be aware of. Advertised as having “Delay Start” however, there’s no clear option for it. As with most things today, there are numerous electronic programming options. A washer only has to do a handful of things. Laundry is a chore, not a game. Don’t make it any harder! Best Buy was great to work with. First washer delivered was marked up on the side when they opened the box. They were willing to give $50 off for the “cosmetic” damage. Given it was an appliance and I had no way of knowing how it received the markings, I returned it. They replaced it with a new one. Good customer service. I’ve been using this washer for 6 months. Overall, If I had known then, what I know now, I would have passed on this one.

Its great, my wife can easily reach the bottom of the drum without standing on something. Her older samsung she needed a stool. Wish it had a steam cycle, but just a little much for the top of the line. She does not miss all the extra cycles on the top of the line. Otherwise, she loves it. Best buy is the greatest. We ordered black and once delivered, she change her mind. We went to Best by and they switched it out, quickly and without any issues!!!!!

Love this washer. Holds a lot and is very efficient. I’ve never had a better washer.

Extremely pleased with our new washer. I’m able to fit my king size comforter in this washer. It’s very quiet and does an amazing job washing our clothes! If looking to purchase this washer you should…

Product is awesome! Service is terrible. The installation was not a great experience. Didn’t ask me which way I would like to swing the dryer door. I had to ask for them to install washer they weren’t going to. Best Buy’s customer service center is terrible. Samsung is the best but I will never buy from Best But again. The company has gone downhill bad.

Sleek, quiet, extra large washing machine. Makes laundry easier each week with less number of loads.

This is an amazing washer! I literally walked into the store and purchased it immediately after having to cancel and order for a similar washer that was on back order. It has a large a capacity and even a deep fill. I have to climb in it to get clothes and other things but it definitely works well!

This washer is BIG. Washing blankets is no longer going to be an issue. If you are short, it may be tough to reach in and get to the bottom of the drum. Lots of options on this washer - I stick to one option and it's been good. The washer is solid - I got the extended plan to protect it for 5 years. I hope it lasts well beyond those years!

After looking around at all our options, we finally settled on this model and so far we've been very happy with our choice. It has an excellent capacity and really does a great job tackling those large loads. I love the wifi connection too so I can keep an eye on the remaining time left, or access the manual, or see any fault code (haven't had one yet).

I bought this Black Friday and have only had it a little over a month. So far we love it. My 12 yr old son thought it was so cool he actually did all his laundry lol. I won’t be buying the Samsung dryer because everyone I know that has it has had major issues. But the washer is solid!

We got this because of the large capacity. Because it does not have an agitator it is sensitive to unbalanced loads. It took me a minute to learn how to load the machine to ensure a balanced load. It has several cleaning cycle options and does a good job of getting the items clean.

After twelve years with our last Samsung washer, it was finally time to get a new one. We have been very impressed with this washer. We absolutely love all the options you have for how the cycles will run. Not every load is one size fits all, and this washer lets you change things based on needs. It runs well and is very quiet. We would highly recommend it.

Very nice! Not loud at all, leaves clothes in real good condition.

Amazing washer. No complains at all. My family of 7 has not been happier than this about owning a washer. Samsung has really fine tuned everything about this machine from the size, style and performance.