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Customer Ratings & Reviews

$799.99
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Comp. Value: $899.99

Customer reviews

Rating 4.7 out of 5 stars with 1080 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,080 reviews
  • Rated 5 out of 5 stars

    Good work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new washer. The men came out and such a great job. They removed my old washer with no problem. The men were really nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My New Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. My washer has quite a lot of washing options. The washer is so quiet that I forget it’s on until I hear the pleasant sound that my wash is complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like that this washer is a smart device.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife is the one that mainly uses the washer. She says that I do not know how to use a washer. It is simple open the top and throw everything in that fits. One hour later and everything is clean in a single load. What could be more simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big loads? Buy this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality and High capacity washer, 2nd one that I've owned as I had to leave my first one with house that I sold

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price! Efficient, large load capacity, prompts self clean when needed. Delivery and set up guys were awesome and easy to communicate with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it doesn't have the center agitator so you can fit King Size comforters. Great settings and fast quick wash!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice ang good quality fast install deliver fast and nice people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I Hoped it would be and MORE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've wanted a washing machine that holds my king sized comforter forever. Not only does this machine hold it but it doesn't wrinkle it up and clean it beautifully. I have cut my weekend laundry time in half with the huge machine. Would buy again in a second.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about no agitator but gets clothes clean super quiet and no smell like the front loaders

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and the installers were on time and very professional. Also shout out to our sales rep Daniel at the Slatten ranch store for being extremely knowledgeable and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is excellent. Perfect size and the wash cycles works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very easy to use love that you can have it hooked up to the app to notify you when the washer finishes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer must have!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Big enough for a king-size blanket. Has wi-fi. Can wash various settings.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product= Good. Best Buy Experience= Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. The process was horrible. I can't tell you how frustrating it was to have the deliver team; 1. Break the washer the first time they tried to deliver it, 2. Offer a reschedule, first two weeks and then 50 days AFTER the initial date scheduled. The delay in service meant we had to take our clothes to the laundry mat. We are a family of 10 people. That trip cost us $100 to wash out clothes and an entire Saturday to wash them. 3. Finally identify a different washer that we could get in a semi-reasonable time frame and then when installed the water was turned off and not turned back on (which we did not know). That resulted in us calling a repair man to see what was wrong and came out to literally flip a switch that had been turned off and charge us $150 to do so. So the experience cost us $250, and entire weekend day and untold amounts of frustration as every time I called the provided number I was hung up on or disconnected 2-3 times. I'd struggle to find a reason to work with Best Buy again- certainly on appliances but really it makes me question using them again for anything.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We know that your overall delivery and installation experience with the washer can be disappointing.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Really Deep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds a lot and washes great! After you read the instructions it is really easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine gets the job done very well. It’s quite and has a lot of great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for big loads

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving my washer so much I am able to wash my blankets for my king size bed without issues. Saving me a trip to a laundromat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes, very easy to setup and use. Connected easily to my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, we love using this in every day life. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product would love to buy it again in the future

    I would recommend this to a friend