Customer Ratings & Reviews

I love my washer because its for a big load very convenient

It holds a lot and washes great! After you read the instructions it is really easy to use.

The product is great. The process was horrible. I can't tell you how frustrating it was to have the deliver team; 1. Break the washer the first time they tried to deliver it, 2. Offer a reschedule, first two weeks and then 50 days AFTER the initial date scheduled. The delay in service meant we had to take our clothes to the laundry mat. We are a family of 10 people. That trip cost us $100 to wash out clothes and an entire Saturday to wash them. 3. Finally identify a different washer that we could get in a semi-reasonable time frame and then when installed the water was turned off and not turned back on (which we did not know). That resulted in us calling a repair man to see what was wrong and came out to literally flip a switch that had been turned off and charge us $150 to do so. So the experience cost us $250, and entire weekend day and untold amounts of frustration as every time I called the provided number I was hung up on or disconnected 2-3 times. I'd struggle to find a reason to work with Best Buy again- certainly on appliances but really it makes me question using them again for anything.

Still new to us, but works great and has tons of room for laundry.

I love it's perfect it is idea and everything i exspected

Love this Washer. Large enough to fit my queen size bedding so I don't have to make trips to the laundry mat. Also love that I can connect bluetooth and be notified on my phone when the loads are finished ( whether I'm home on wifi or not)

I really like this washer. I can control from my phone, it sends me a notification when finished. And reminds me when I need to clean it.

It’s great product with great capacity. It is much bigger than I expected. I love it

Excellent machine. Will definitely buy again and will recommend

I absolutely LOVE this washer! Very large capacity with lots of setting options and the automatic “self clean” reminder is great for this busy bee!

Great product to buy from best buy, We clean and thorough

It's such a nice washing machine. You can fit so much in it.

This washer is super nice! I love that there is an app you can pair your phone with to see that status, It is also super quiet. The only thing that could be a potential problem for some people is that it is really deep and the bottom could be hard to reach for those that are shorter.

Loved it at the beginning. I bought this washing machine on December 2023 and just today August 2025 less than 2 years later my drum exploded in the middle of a cycle. I was just washing 1 mattress cover. It happened just abruptly. The washing machine has been great and I’ve never had issues with it until this freak accident. It crushed my laundry basket which was on the floor, ripped out the dryer exhaust hose next to it, and bent the copper pipe where the water drains from. The washing machine made a whole 190 during the cycle before the drum exploded and completely detached from the actual machine.

Works great, the size takes up good load easy to use so far it serving its purpose i highly recommend

So far so good. The delivery and installation was flawless. The washer works well. It runs well and the noise level is not bad.

Best washer ive owned! Very quiet. I love the load sensor to determine how much water is needed.

I love this washer my clothes smell, and looks so good with it, and I love the steam feature instead of having to iron clothes

Best washer machine I had in years work.Excellent.Get the job done, removing stains.Easily easy to work

I love this Samsung washer! It’s super quiet, cleans clothes thoroughly, and has a sleek, modern look. The controls are simple, and the SmartThings app is a great bonus for remote control. It’s energy-efficient and reliable—highly recommended!