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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 1063 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,064 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer I would recommend it so cute when it plays music on the end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pastor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent service from the biginin to the end. Highly recomended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work well for the cost great quality recommend for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Satisified Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer, it's worth every penny and more! Hassle free delivery and installation too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love,love,love my washer. All of the different features and functions are awesome. I like that I can get notifications on my cellphone, tv, and Alexa to let let me know when my wash cycle is complete. I also love that I can get suggestions on items that I want to wash in different cycles. I didnt think that it would get the clothes very clean since it doesn't have an agitator but boy was I wrong!!! The washer itself is huge and sometimes I need a stool to get all the clothes out. It hasn't let me down and I don't think it will in the near future. Great job Samsung!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our bestbuy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our best purchase from bestbuy We are happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Washer I've Ever Used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large capacity makes it a lot easier and faster to keep up with laundry for my family of 7. Our clothes come out super clean and smell amazing. I'm even going through less laundry detergent. It is a very deep washer so if you're on the shorter side, you won't be able to reach the bottom of the washer so I recommend a step stool or a grabber tool. Overall, I'm so glad I made this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m absolutely amazed by my washer! It’s spacious enough to fit a king-size comforter with ease, which is a huge time-saver. The wash is thorough and gentle, and everything comes out looking fresh. I love how efficient it is and how much it can handle. Highly recommend it for big loads!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 but very tall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! super quiet, love all the features, large capacity 10/10. the ONLY thing I could complain about is its quite tall so as a 5'2 person I usually have to use a step stool to empty it but thats okay!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is huge! It is big enough to do anything you want done. And it does an amazing job of getting things clean. I hVe old gray socks that are actually white again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    happy with unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    washes and auto-balances well; enormous load; build quality is good; wifi setup is easy but the app is really just a gimmick -- buy it for the quality and not for the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine -easy to use -very efficient and the delivery service was fantastic!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Cleans my clothes very well would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and the different choices of wash cycles you can choose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service and Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! The Best Buy representative was very knowledgeable and sold us the pair of appliances plus the warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far! I had the older version and was afraid I wouldn’t do well with a newer one but it is pretty much the same only newer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for a year, so far it's working well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick wash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool overall . I just don’t like that quick wash is 28 mins when it used to be 15 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 5.5 Cu. Ft. High-Efficiency Smart Top Lo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new set, it's what I wanted and matches my aesthetics of my home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good washer with excessive loudness/vibration

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good, adequate washer that has nice features such as delayed washing, deep wash which fills the tank about half way and a setting to fill the tank completely. The two main problems are vibration and the loudness. It vibrates, a lot, on heavier spin settings. The noise level is beyond loud. Would not buy again. Wish we had our 9yo samsung ser back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ThomasT, we want you to enjoy doing the laundry. We are here to help.

      Below is a guide to help you troubleshoot if your washer is noisy. Please play each sound, and pick the sound that matches the noise you hear from your washer. Kindly click on the embedded word if prompted and watch the video included. 

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      We recommend checking this link below to help you with your washer that vibrates excessively during the cycle. Check on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150383383) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

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