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Customer Ratings & Reviews

$799.99
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Comp. Value: $899.99

Customer reviews

Rating 4.7 out of 5 stars with 1080 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,080 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall product. Cleans and sanitizes well would recommend to all

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Leaves residue all over any black or dark clothes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this washer, and its matching dryer, about 3 months ago and we really wanted to like it as the last washer was a front loader and always had a smell and the whites never really were white. I spent a lot of money to purchase this as it was recommended to be the second best in the store. However, anything that is dark or black in color comes out with whitish streaks all over the items. We have run the clean cycle twice, have tried warm to mostly hot water cycles, the bare minimum detergent placed on the bottom as directed, everything possible to stop the issue without any significant change. We believe it is because the clothes crumple up in the bottom during the spin/ drain cycle trapping dirty water into the clothes leaving a residue. It is extremely frustrating, and I feel as if I've wasted the expense on this machine. Wish I'd stuck with a front loader which never had that issue! Would not recommend. Regret my very expensive purchase! Dryer works great though

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The washer is essential in every household, BrianG. Let’s gather the information you need to ensure your clothes are clean after each cycle.

      The link below will help you ensure that you have clean clothes. Learn more by checking the hyperlinks and watching the embedded video.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Should you need more assistance with the washer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148397476) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love it! First time I buy this brand and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer machine works as it should. We’re going to by the dryer next

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best washers we have purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New Samsung Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It is quiet and effective. Huge capacity which is great for my big family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase. I truly love my Washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer approved!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new washer! The top load makes the difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an incredible washing machine is really easy to use and the technology is amazing..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Large washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my first washer. I bought it over 4 years ago, still going strong. But want a second set for up stairs. since the new has a few more options I will use it. Kids/ guest get the older one. It's Dec 10 and new comes Jan 13th

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is deep but doesn't seem to be as difficult to reach the bottom for clothes. It's also quieter than our last Samsung washer. I also love the deep fill option for certain loads where the extra water is necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and worth the buy I would buy again if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer I’ve ever had

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our washer, has been great since purchase no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine and good sale price. I like the wifi connection and notifications when cycle is complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & Quiet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is quick and quiet. I’m coming from a four year old LG set of front loaders that began to become a pain. This has made washing clothes a breeze. My wife, daughter, and I all quickly volunteer to do laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5.5 Cu Smart Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer! Very easy to operate and has many different functions to choose from. Speed wash is great also and is finished in less then 30 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black and Beautiful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking and working washer! Matching dryer completes this set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Worrth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly good, loved it,its so beautiful, easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast friendly service! Love to shop here! Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and really think it does an excellent job thanks

    I would recommend this to a friend