Customer Ratings & Reviews
- Model:
- WA55CG7100AWUS
- SKU:
- 6547600
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.
This summary was generated by AI based on customer reviews.
Poor product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works decent pretty simple & easy to use. I would not recommend this product over Maytag or Whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Davidlee.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Samsung Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful set but I’m 5’3 and I could don’t reach the bottom of the agitator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wobbles a bit during its spin cycle, compared to to 5.0 CU I had previously
I would recommend this to a friendBrand response from Samsung
Posted .Rots, we understand the inconvenience of having a washer that wobbles or shakes. Let us take care of the unit immediately.
If your washer wobbles or shakes, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146601945) to help our team pull up your information.
Have a great day.
^Camille
Incompetence
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got the product because of how incredibly incompetent Best Buy and their delivery service is. I moved into a new home and have 3 children the washer and dryer was supposed to be delivered that week since inevitably I would have a mountain of clothes from my children. They were taken to the wrong address which was only a mile away but the driver refused to pick up his phone and Best Buy was no help stating the delivery would be made a week later which was their earliest time. I cancelled the $2,000 order and will never purchase another product from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the delivery experience you had, Peter S. We'd love to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Ok ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well after few days. We returned it and got refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JASISHP,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Terrible Experince
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience! Never buy from Best Buy. Motor on washing machine broke on second day. Delivery guys didn’t install all that was ordered, I had to look after they were done and find all items were not installed. Customer service wanted to give me a $15 credit. Have never been more dissatisfied in my life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Do not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a 0 star if I can first one they deliver it and in 30 mins it die on his the power stop working and the replacement the washer when it's spend the drum started hitting the washer hard and it didn't have that much heavy clothes on it. Very Horrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NiecyH,
We know the disappointment of dealing with an unbalanced washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 58 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148273686) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works ok as long as the load is light, put something like a sleeping bag or quilt and the trouble starts. After doing a little research the tub stabilizer rod springs are too weak and you can buy stiffer springs for the washer. If I wanted to start mechanicing on a washer I would have kept my old one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how you feel about your washer's failure to meet your expectations. Let us help you out.
Please refer to the link below to maximize your washer's performance. For tips, Browse over the hyperlinks.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147608117, to help our team pull up your information when you message us.
Have a great day.
-John
Extremly dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is good ,not happy woth the service. Extremely disappointed Had to take three days off work to receive two items. Makes me not want to buy from Best Buy again as this was a huge inconvenience to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to document your experience to prevent it from happening again.
Have a great day.
-Ernest-
DO NOT EVER buy this or Samsung products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero star I would didn't own it for 30 days and it already doesn't work. there tech has been there to fix this twice and has no answer to fix it. this thing is complete junk and I will never recommend to buy this washer or the brand as the customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kendyl M,
We understand your disappointment about the experience you had. Let us help you.
Please consider checking the link below for the steps if the microwave stops working or is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821344, which will help our team pull up your information.
^Rainly
Horrible machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like at all. Sensors on this machine were way too sensitive. Every time it would spin , the sensor would start the machine over again,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hennessy, our goal is to ensure that your washer is functioning at its best. Let us help you.
To rectify your washer's concerns, please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147068685, to help our team pull up your information when you message us.
Have a great day.
-John
3C Motor Failure 1Mo Old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month and getting error 3C (Motor failure) will never purchase another Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark G,
It’s understandably disappointing to have a brand new washer show errors when you expect it to run smoothly from day one. Let us help.
You are correct that the error code 3C given by your Samsung washing machine indicates a Motor Error. I have listed the steps you can take for your experience.
1. Power off the washer for 2-3 minutes.
2. Power it back on.
3. Restart the cycle.
4. If the error continues, visit our Support Center to request service.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149568565 to help our team pull up your information.
Leo
Unable to Get Delivery Date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too hard to get a mutual delivery date. By the time we figured out a date I decided I would continue to use my older washer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ArnoldB,
We understand how you feel about not receiving a delivery schedule for your washer. Let us help you.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Wouldn’t buy top loader again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one I purchased was defective so I returned the bundle and purchased the front loading model instead. I’m not sure why I initially bought a top loading model in the first place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your feedback about our washer is important to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer is working like it is refurbished. It has stopped working properly on the spin cycle 2x.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime, SoniaP. We want more details on what happens with your washer when it's in spin cycle 2 so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147243213, to help our team pull up your information when you message us.
Have a great day.
-John
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel likeit does not wash the clothes as good as a washer should
No, I would not recommend this to a friendBrand response from Samsung
Posted .We put in all possible efforts to ensure that your washing machine operates at its best, MariaS. Let's get this taken care of.
Suppose your washer is unable to wash the clothes well. Click the resources below for assistance. Browse the hyperlinks for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089565, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the washer and dryer for less than a month and it is not working. One of the Worst washer and dryer I have bought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sanaa,
We recognize your feelings regarding your washer and dryer unit. Allow us to assist you.
We would love to speak with you to learn more about your experience and determine how we can best assist you with your washer and dryer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148619826) to help our team pull up your information when you message us.
Thank you.
-Kimberly
returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like this item. Had Best Buy pick it back up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand how you feel about the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the washer it’s not what I expected and the problem I am having with Best Buy I wil never buy from Best Buy again no one have help me with my problems I hate all of it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are to assist you anytime with your washer, SandraA. We would like to have a direct conversation with you to hear about your overall impressions of your washer and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147599257, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a terrible Samsung washing machine I do not recommend it It consumes a lot of water and electricity Samsung is getting worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VictorB,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica