Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,259.99
Clearance
Save $140
The regular price is $1,399.99

Customer reviews

Rating 4.4 out of 5 stars with 191 reviews

Rating Filter

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 191 reviews
  • Rated 1 out of 5 stars

    Not worth the hassle (Less than a star for stress)

    |
    |
    Posted .

    8-16-16 Samsung Review Pros: - Looks nice - Holds a lot of laundry (never got close to filling it up) - Washes clothes nicely Cons: - Filled our Laundry Room, Entryway, and Crawlspace with water (3x)! - Had to call generic 800-SAMSUNG for help, and be on the phone for hours, climbing the ladder of rank to someone that would send a technician out to repair the machine and would start a claim to pay for the damages. - Had to have technician come-out twice to repair, and hope would work (failed). - Had to go to local laundromat and spend more time and money to do laundry, when we spent a lot of money on a new washer! - Had to spend hours sopping-up water, drying them out, and sopping some more. - Had to purchase more fans to dry the water. - Had to run a dehumidifier non-stop in the laundry room for over 2 weeks, along with the fans and industrial air mover. - Had a higher electric bill due to the last bullet point - Had to call-around and get flooring companies to come-out, take measurements and give their estimates, then submit those to Samsung. - Had to take work off several times to meet with the installers, the service technicians, the flooring specialists, etc. We are still not finished with this process; no resolution yet, just a mess (over a month after the first leak!). Quite frustrating, and quite a long, laborious, expensive process. No, I would not recommend purchasing this machine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Capacity and Features Like I've Never Seen!

    |
    |
    Posted .

    We LOVE this washer (and matching dryer)! The capacity is really unbelievable. I do loads double the size I used to, and there seems to be no comforter or blanket that it can't handle. Now my sister, who has the Duets from just a couple of years ago, brings her big king size comforter to my house to wash and dry it lol. The features are awesome: Steam, auto-balancing,: extra hot" settings for sterilizing with the built in water heater, super quiet operation, and the bigger but less deep drum so you don't have to bend down so far to take the clothes out is fabulous. But the washer has a slightly larger foot print than most so make sure to measure your doorways to get it to the basement. It is a full 30" wide so I had to take off the door trim inside the 30" doorway to my basement so they could get it down there. Then you put the door trim back on. If your doorway is 30" it will fit but under that and forget it. We LOVE this washer and dryer set!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer, tons of space

    |
    |
    Posted .

    I bought this set a few months ago and couldn't be happier. There is a ton of space for a significant amount of clothes. I absolutely love that there is no agitator so you can fit a comforter with absolutely no problem. There is a ton of settings plus a setting to remember your preference. It is extremely quiet but a nice tone to let you know your wash is done. Also a cool feature- if something is wrong, you can scan a code on your smartphone and it will tell you the problem and how to fix it. How cool is that?! The only bad this is that since it is the largest capacity washer, it does seem a little bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the size!

    |
    |
    Posted .

    I can't say how happy I am to finish my laundry in almost half the time it used to take me. There are 2 adults and 3 teenagers in my home and to say there's a lot of laundry is an understatement. for the most part it washes well but I'm still trying to figure out how to get it to scrub either longer or harder because some soiled pieces just don't make the cut. I would totally recommend this model if the laundry loads overtake your laundry room. But play around with settings to get it as clean as you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this baby!

    |
    |
    Posted .

    I didn't realize how badly my old washer was cleaning until I made this massive upgrade! I LOVE this baby! Not only is it sexy to look at, It cleans things so very well! My laundry is done in half the time! It's not that I cleans faster- it doesn't- it takes like 1 1/2 hours to do many of the loads, BUT, I can fit more than twice the amount of clothes in one load! While there are so many specialty settings, I doubt I I'll ever use them all because my loads aren't that specialized- it feels silly to run this big washer for a couple items. I just sort by color, water temp, and spin setting. Nevertheless, I LOVE it! I am excited to throw in a huge comforter- I am confident it I'll accomidate it well. I have only had the washer for a month, so time will tell if it was worth the price in the long run. Oh, I forgot to mention- I got the floor model, so I got a significant price cut ; I only paid $900 for it compared to the typical price of $1500. If you have the money to spend and need a large washer- this IS the one you'll want!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!!!

    |
    |
    Posted .

    This washer is awesome. First, its size is like having one of those huge laundry mat washers at your disposal. Had plenty of room to wash a king sized bedspread. Second, this washer gets everything REALLY clean. Lastly, There is a feature for just about anything you would want to do to a garment. My wife has used it for washing things she previously would not wash in our old washer as they were delicate. The machine is quiet and runs smoothly. I would recommend this washer to anyone who is in the market for a large capacity machine with a ton of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm in love!

    |
    |
    Posted .

    My washer & dryer were about ten years old and they finally gave out...Paying for this combo washer and dryer was a bit difficult for me due to the cost. However, I had plenty of clothes to test out all the features within my 15 day return. It's new technology, so all you have to do is load it, add soap and press play (start). I had a hard time believing in it's capability due to how quiet it is, how slow it starts. The first phase the washer goes through is sensing the amount of clothes that has been loaded. The rest is history.... All the features work great.... I love the tunes it plays once your load is done.. adorable! My favorite feature is the capacity... I do all my laundry in two loads...because now I can fix 3 loads into 1 load due to the capacity of this washer...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent ! Very quiet... Huge capacity. .Function

    |
    |
    Posted .

    First Samsung Washer. Love it!! Washes small delicate loads as well. No problem getting my lg king size comforters in the washer + the bed skirt, & shams.. Very nice to see water jets . Love the see through top.... Had a front loader LG...Hated it with a passion. ... No matter what I did it still had a musty odor..put tablets, left the washer open.. did not want a washer I had to leave open. Plus it rust under the bottom from leaking Best buy delivery guys did an excellent job with installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer all around... And HUGE!

    |
    |
    Posted .

    Make sure you have room for this beast! I had to remove two door frames to get it into my laundry room because I don't have 30" doors. That being said, it was well worth it. We have done several dozen loads being a family of 5 and it has been great with everything from delicate christmas dresses to queen size comforters. The ONLY greivance I have is that if you are washing multiple blankets or other heavy items, it sometimes gets unbalanced during the spin cycle and sets a fault. This is easily fixed by repositioning items into the center, so it's not a big deal. I would defiantly recommend this to anyone with a large family or who just does a lot of laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good. I love to do Laundry now

    |
    |
    Posted .

    I love this washer. I can do laundry in less loads. I swear my clothes come out brighter and cleaner than before. You can put two and a half loads in this compared to my other washer. Less walking back and forth. It does take longer to do each load. The sanitary settings are awesome. I can make sure the sheets and towels are clean and safe. Keep the owners manual close as there is so much this does. Other reviewers have complained about some things about this washer. I have not yet (knock on wood LOL) had to deal with any issues. Works great and is quiet too. Plays a little tune when it is done. I did get the extended warranty on this as the reviews are so either one star or five stars. So far five stars from me. Hope it lasts as I love to do laundry now a little more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer for Many Loads

    |
    |
    Posted .

    This is an excellent washer. I spent a great deal of time comparing all of the larger models. If you can fit it through your door (it is wider than your normal washer) it is absolutely worth it! Being a large capacity washer something I noticed this Samsung model offered compared to others was a much shallower tub and contoured front edge. Combining these two features make getting those items at the bottom of the drum easy. I also liked the SuperSpeed setting. I put in a FULL LOAD of dirty laundry and it is perfectly clean in about 30 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome! What a life saver!

    |
    |
    Posted .

    We were looking for a washer that candle handle all of our clothes. With kids in sports, active parents etc, we were going through 20 loads per week. The size of this washer means way fewer loads. My wife is a nurse and she loves the sanitize setting for her scrubs. We've washed all the blankets and comforters in the whole house! Numerous settings, quiet, extremely large, and incredibly efficient. I can't believe how much less detergent and bleach we are using. Wish we had done this years ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY clean clothes!

    |
    |
    Posted .

    This product has exceeded my expectations! The load capacity is phenomenal, and the clothes are VERY clean!! It is quiet, and very efficient on water. The loads do take longer on wash cycles than I thought they would, but the results are worth it. The first load was a king-sized comforter, which came out looking almost new! Definitely recommend this!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    High capacity washer

    |
    |
    Posted .

    I bought this washer in place of another Samsumg washer that was so deep I couldn't reach the bottom of it to get the clothes out. This washer is wider so the capacity is still high it's just not as deep. I don't have to do as many loads as I did with my Maytag that had an agitator but I'm not sure that the clothes get as clean as with that type of machine. I'm still learning what cycles work best for what I want to wash - so maybe with time I'll be just as happy as I was with what I had before (that died after nearly 20 years) but right now I'm feeling that technological improvements like the impeller aren't always a change for the better. It's a good thing the machine handles a large wash load because the wash cycles are very long and sometimes during the spin cycle the machine adds more water to redistribute the load - so much for saving water. I would recommend this machine to someone very short because it is nice to be able to get the clothes out without having to stand on a stool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge Washer, unbeatable capacity!

    |
    |
    Posted .

    If Jesus were to design a washer, this would be it. The capacity is large enough for Moses to part, but efficient enough to earn the nick name, The Holy Grail. I truly love this washer and turn it on sometimes just to reminisce .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We like it a lot

    |
    |
    Posted .

    I was looking at front loaders since that is what we had prior but found this washer as more practical and just as nice. The capacity is great, I can put in almost twice as much laundry per load as before. There are a lot of settings which is good for us since we have kids and they may need to have their clothes or sheets on a sterilize cycle. Some of the cycles do take a really long time but it is nice to have a lot of different options even thought most of the time you will just use the normal setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

    |
    |
    Posted .

    This is a great Washer. Just like the rest of the Samsung name. Very Large capacity. Also has Steam option as well as other great features. It is also a very quiet running washer. I definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

    |
    |
    Posted .

    I am glad I went with the top loader and not the front loader for the area I have. Easy access; runs quietly; plenty of specialized settings; love the clear top lid; love the fact the lid locks before starting the cycle; cleans my clothes well; extremely large tub - guarantee you can wash a hefty load of clothes or a king sized comforter with no problem. Hope it lasts as long as my former washer of 25+ years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever

    |
    |
    Posted .

    This washer is exactly what I have needed since day one. It is very large and I am so delighted that I do not have to go to the laundromat to wash our comforters anymore. I can actually fit a king size comforter in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!!

    |
    |
    Posted .

    I bought this washer cause my old one gave out. I found it at a great price and I'm extremely happy at how it gets my clothes clean. This washer is huge I put in a king comforter and it came out looking new!! So happy I got this washer at a great price and it works great!!

    I would recommend this to a friend

Shopping Assistant