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Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 975 reviews

96%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    What A Fantastic Gas Range

    Posted
    RBrylawski
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Our new home came with a competitor's gas range. The problem with it is the gas knobs and oven control are on the top of the unit. One might think that's not a problem, but if you have cats, trust me it was. Our cats were able to turn the gas on, which is not just a problem, it's dangerous. Since we had purchased our French Door Refrigerator and Washer and Dryer from Samsung, I went searching for a better option and after reading hundreds of positive reviews of this range, we decided it would be a great option for us. The controls are on the front, so it wouldn't be possible for our cats to turn the knobs. The control panel for the oven is glass (not plastic as is so common with lesser ranges), and the controls are so intuitive and nicely laid out. The burners are amazing. The front right burner is 18,000 BTU, which is near professional grade and it heats a large pot of water to boiling in minutes. The oven heats up to the set temperature amazingly fast and food comes out perfect. All of this is wrapped in something that is simply beautiful and upgraded the appearance of our kitchen. It has such a high quality look and feel that I'm sure we'll be cooking happily on this for years to come. A couple of things if you've read other reviews. One, the fan that runs when the oven is in use is not loud at all. It's quieter than I expected by a long shot. Two, the grate under the burners is beautifully finished in stainless steel. Some had commented it's hard to keep clean and scratches easily. Since there are three grates, they're not overly heavy, so removing them easily to clean the surface is easy. And the surface itself is very easy to wipe clean after use. The griddle and wok ring are nice additions. We haven't used either yet, but we look forward to having the opportunity to use them. All in all, I can't say enough great things about this stylish and terrific slide in gas range.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good range for the price.

    Posted
    Avidhomecook
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There are plusses and minuses to any range. I am not a professional chef, but am an avid home cook with lots of cooking and baking experience. We have a second home where I busted out for a dual fuel range (GE cafe series), which also has it's benefits and drawbacks, so I will compare some of those. I will say if you are a serious baker, consider spending more for a dual fuel range with an electric convection oven. I have a second electric convection wall oven that I love (an old Frigidaire Gallery). I find my wall oven to be superior even to the electric oven in my dual fuel range. I find myself baking less as my age and waistline advance. I rarely bake cakes, mostly cookies, so the gas oven is fine for me at this point. Because I am using it less and less, I am considering getting rid of my beloved wall oven to capture more storage space, so the split rack in this oven was attractive and will be useful to me. So far, the oven has functioned properly, baked evenly, and the temperature seems to be accurate and consistent. I do find the noise of the cool down fan not to be too loud. In fact, it is far more quiet than my GE. As for the range, my GE dual fuel has excellent power burners, almost too powerful for the home cook. I have to be very careful about temperature control with the largest burner. This is where the biggest advantage of the Samsung comes into play. I can control the burner output completely myself. My GE does not allow that. When you turn the knob to certain points it automatically adjusts to a certain heat level. I want to control it manually myself at all levels which the Samsung allows. The drawback to the range top is that the middle burner is not very useful. Unless I got the wrong part, the grill/griddle piece that is supposed to fit in the middle is useless. On most models, you remove the grate and fit the griddle in it's place. This one is too long and does not fit in that position forcing you to place it on top of the grate. The burner is not powerful enough to heat it well in this position. If I had a large oval pot, I might use the middle burner but I don't, so at this point this renders it a 4 burner cooktop for me rather than a 5 burner. My other big reservation in buying this range was the stainless steel cooktop. It requires constant cleaning. I will be happy when stainless ranges with black cooktop surfaces become more readily available from more manufacturers. The black stainless option would not have gone with my other appliances. Anyone who is a serious cook gets stuff on the surface of their cooktop. I clean regularly, but I'd like to not have to do it every single time I use my range.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cooks well, but highly automated and may not fit

    Posted
    JCCA
    • My Best Buy® MemberMember

    I ordered this range on Black Friday. Due to its popularity, I didn't receive it until the first week of February. I've had it a little over a week now, and I'm not sure it was worth the wait. Appearance: It looks just as good in my kitchen as it did in the store, except for the fit. There is a plate that's supposed to fill in the gap between the back of the range and the wall, but it only comes out about an inch, which isn't even far enough to overhang the bulges on the back of the oven, much less cover the gap to the wall. The back of the oven bulges run higher up than a lot of other ranges - in my case, it's higher than the gas valve, so there's another couple inches of rear clearance lost. If your gas valve isn't right at the floor, or you're not installing in an island with a lot of countertop between the range and the back of the island, you may have fit problems. I would not try replacing a freestanding range with this unit. Build quality/durability: Controls feel solidly constructed. Burners and grates are heavy and feel durable, but the black coating on the grates wore down to bare metal in spots after the first time I flipped an egg. The oven racks are just a little oversized and tight to get in and out. Functionality/usability: I love the power burner, but I hate that every single burner is a different size. If you're making three or four different things at once, you have to plan your moves ahead of time. The oven heats up pretty quickly, and the thermostat is reasonably accurate. (within 10 degrees @ 350, within 15 @ 500, 10 minutes post-preheat, convection off#. The split rack may come in handy one day, but I'd rather have gliding racks #especially at its MSRP#. It's good that it has a warming drawer, because the oven is overly-automated and hard to use for warming - if you turn the oven off, it automatically cools the oven using the fan and vent. In addition to wasting electricity, it's noisy and heats up the kitchen. Overall: Despite my nitpicking, it's a decent range, but it's overpriced. There are better options in its normal price range. I paid just over half MSRP on Black Friday #thanks to a 10% off coupon) and for a slide-in it's competitive in that range, but there are still probably a few better choices unless you're in love with the LCD panel.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Powerful and Beautiful

    Posted
    mx71

    Granted, we've only had this installed a few days, but I love this thing. In my past career, I was a professional chef in elite restaurants, so I have certain expectations with ranges. My house had a Wolf DF304 which I love, but then I rented that out and moved in with my fiance. She had an electric coil stove. It was doable, but that's all it was. After much research, and flat out refusal to buy a Wolf, I settled on this for dimension and BTU reasons. The burners are great. They light quickly, they're powerful, and the grates are nice and heavy. Not as heavy duty as a Wolf, but heavy enough. Half the price for a Wolf is just for the name anyway. Even at $7,000, it doesn't compare to even a low end restaurant range. We ended up getting this one at Best Buy for $1,812 out the door with sales and a coupon. The burners are more adjustable than another reviewer has mentioned, and it looks great. Those are the pros. The three cons I've noticed thus far and why I've docked it a star are the following: - Middle burner isn't a screamer. I let the grill portion heat up for at least 15 minutes on high and some meat barely sizzled when I applied it. It seems more like a quesadilla grill/griddle than a screaming meat griddle. I'm ok with that though as I prefer charcoal anyway. - The LCD screen. It's gorgeous, but it's right in the line of fire for grease. It would be nice if it folded up. I worry about scratching in the future as I wipe down ranges immediately after use, and that could add to some wear. - The top of the range is stainless. This is beautiful when clean, but it's always dirty. I'm worried about using barkeeper's on it to clean it as I assume it would scratch it. Stainless is definitely prettier, but black would have been more functional. Having said that, I would buy this range again. I might just be excited because I'm back to gas after almost a year of electric coil, but I would even consider replacing my Wolf with it if it came down to that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Stove

    Posted
    03060

    I purchased the Samsung NX58H9500WS a few weeks ago - i just can't believe what a great gas range this is - oven heats really fast, boils water quickly (& you can use a much lower heat for the stove top) & is easy to keep clean - so far just water has cleaned up any mess. knobs stay cool throughout cooking process. It has so many options i haven't tried them all just your normal bake & convection bake (dog biscuits cooked completely evenly & banana bread came out perfectly) - so much better than my old 5 burner range. i purchased this over the much more expensive GE Cafe as i wanted the dual burner, fish burner, warming drawer and built in look - when i compared the GE to this - i couldn't pass up this deal - the sale price at bestbuy is a steal!!!! i almost didn't buy because the the lip on either side of this range - my cabinets on either side are not even in height - so one side looks completely lined up& the other side has about a 1/2 inch gap but honestly you hardly notice it - only if you are looking for it - but that is my funky kitchen cabinets! Since i was replacing a freestanding range Samsung enclosed a strip for behind the range - in my set up the strip goes right up against the wall. Oh - it also is much better looking in person - in the stock photos it looks a little boxy but it isn't - very professional looking. (My friend has this stove & i didn't realize i had checked it out online as its a beautiful stove in person - this is the main reason i purchased it over the GE Cafe being able to see it in person). I can't believe anyone could complain about this range. Samsung did a great job with this gas range!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks Great But Several Bothersome Issues

    Posted
    alz5803

    I have used the range for about six weeks. It looks very impressive; however, there are several issues that bother me. One problem is that the stove can be raised to account for counter height but it can not be lowered below the factory built height. In my situation we have tile under the stove so that the stove can be pulled out for cleaning or service but there is no tile under the counter top. Consequently, the rim of the stove sits above the counter top leaving slightly over a quarter inch height gap. The center, oval top burner is very much under powered. Its output is pitiful. It takes so long to get the griddle or a large pan heated that it practically makes the burner useless. Except for the front “power” burner, which is very good, the other burners all have different outputs. This makes cooking a “planning” situation rather than a pure cooking situation. The oven racks don’t necessarily slide in smoothly even when lightly oiled as suggested in the instruction manual. Another problem with the oven racks is the curvature of the back of the racks. The back curve, used to keep the rack from sliding out when pulled forward, is too long which forces longer cookie sheets to placed horizontally on separate racks rather than side-by-side on a single rack like my previous oven. Oven operation is questionable. I was not happy with the Convection Conversion feature. Items cooked with this mode did not seem to be cooked through. Consequently, I have taken off the conversion option with the oven settings. The Cook- By-Time option creates a problem. At the end of the set time the oven automatically shuts off and does not give you a chance to check to see if the item is cooked enough. You actually have to restart the oven if the item needs additional cooking time. You are probably better off cooking by time using the stove’s timer, check the item at the end of the set time, and reset the timer if necessary without the oven shutting off. I probably should have done a little more research before I purchased this range; however “it is what it is.” While the stove is adequate there are too many little things that make it not worth the money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Well designed range

    Posted
    luv2cook

    We haven't purchased a new range in 16 years, but so far, I'm glad we took a chance with this new-to-the-market Samsung. The front burners are both high powered; the simmer burner works well; the middle griddle burner is powered just right (but the griddle itself is a bit narrow). I also like the wok feature - no more precariously balanced woks or annoying rings. Maybe because my old range was SOOOO SLOW, I especially love the fact that I can preheat this oven to 350 F in less than 10 minutes (might be closer to 5 minutes!) - all this for an oven that's huge. It's so huge that the racks don't fit under my cabinets. At first I was worried about where I would put the racks I wasn't using, but then I remembered that this is a convection oven, so I can actually use the other racks at the same time. Why not just leave them in the oven? The only issues I have with this range is that the control panel might have been designed by a 20-year-old because the beeper is so quiet, I can't hear it when the stereo's on, and the clock numbers are so small that only my teenager with telescopic vision can read it from the kitchen table. Another minor complaint is that the cast iron burner grates are not perfectly level, so my pots rock slightly - just a minor annoyance, not dangerously. I've been using it (a lot) for a week now and everything about the range's performance is excellent. Overall, this range is a great value and one you should consider if you're thinking about the GE slide-ins as an alternative.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad delivery/installation

    Posted
    fan0182
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a review about the installation/ delivery services and not the appliances themselves because I have had them for 21 days and just finally got them installed. I bought a 4piece Samsung kitchen set for over $5000. I did spend the extera money for the dishwasher install and all of the nessary hookups for everything. I was told that by doing this all would be complete except for the dishwasher when the they dropped the appliances off and a separate crew would be there to do the dishwasher. When the delivery crew left I had a dishwasher and microwave left in box as expected, a oven sitting in the middle of the kitchen with all of the packing still on it and the fridge plunged in with all packing on it and no handles on it. If I was there I would have not let that stand but my dad was there for me and did not know any better. I contacted best buy and asked why things were left as such and after a couple of days of looking into it they said that because the range was a slide in that there was a extera charge to install it. They did make that right and they did cover the cost for me but my appointment for the install had to be changed because the installer could not do anything he extera work in the time given. The fridge they had no idea why it was left as it was. That was rescheduled and they were back out and quickly put the handles on and left. They didn't bother taking the packing off or hook up the the water lines again. My dad was there again and questioned them and they said that they were only there to do the handles and water but could not do the water because the line was copper. That makes no sense to me. I did get a call from I am guessing it was there boss who said that the water could not be done because the shut off was not behind the fridge. I also asked why the rest of the packing was not taken off the fridge and he said that I was misinformed because they did do that. When I got to the house that night I wound up taking off the rest of the packing myself. It was not a difficult task but the principle of it is what made me mad. A few days later they were supposed to come out and install the dishwasher and the range. I got a call confirming that I had the appliances and that they would be there in a hour no problems. Later I called my dad to see how it went and he said that they had not been there yet. So I called them and they said that they could find the address so the installer left town. As it turns out they had the wrong address down. The address that they had down didn't even exist. When all was said and done it took 3weeks and a lot of time on the phone to get the appliances to where they can be used. The managers and installers (once they got there) that I worked with were great. As for the delivery crews I have nothing good to say about them because after the second visit I had to finish there job for them. I think for me in the future I will only be buying from best buy if it is something that I can pick up at the store myself.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good unit!

    Posted
    TheChefs
    • My Best Buy® MemberMember

    I have had this unit for a few weeks and I am very satisfied. The burners are very efficient. The oven gets to temperature quickly and recovers adequately. The unit is very attractive and fits in very nicely with our other appliances. My wife and I are professional chefs (semi-retired) and we do a LOT of cooking. So far we are very satisfied. I would like to address some of the “cons” that have been listed: There is nothing wrong with the grates. Yes they are a bit rough but have already smoothed out with use. And yes the “Blackness” will start to wear away and show wear. If you use inexpensive cheaply made lightweight pans; you will burn your food. The burners are powerful and require decent quality pans. The unit is NOT noisy. Some reviews here have dealt with the poor service from Samsung customer service. This one I will agree with. I highly recommend adding the Geek Squad service contract. The simple truth is that with all the electronics that are on appliances today it is safe to say that the service contract will pay for itself over the 5 years. I have dealt with both Samsung customer service and LG customer service. LG customer service is an absolute waste of time on the phone. Samsung customer service is a bit better, but unfortunately not by much. The few times I have used the Geek Squad they have been nothing but top notch. A very educated person (in the USA by the way) that helped trouble shoot, then a well-qualified technician that came to fix a minor issue with my refrigerator. It is your choice of course to get the service contract but 1 year warrantees just do not cut it with all the added electronics etc. Bon Appétit!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall very good

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Samsung model NX58K9500WG, Black Stainless. The burner top is laid out very well. Great use off all available space. The two back burners should both be a little larger. The two front are just right. The oven gets close to temp, but is a little slow. It takes about 10 minutes after the oven beeps before 350 Deg reached. The broiler lights well, but have not used yet. The porcelain top (black) is great and cleans up well. The caste iron grates should be fired porcelain. This would make it easier for pans/skillets to slide and not scratch the pans. Oven size is super and works well with the timer. I recommend this range. It is the best I found in its class ($1600-1700). Slide in was leveled quickly by the delivery crew and slid right in with the side overlap being perfect. The rear is flush with the back splash tile and really looks "Built In". The designers designed a really well laid out unit. The rear heat is well handled by a top end Broan exhaust (through the wall) 4-speed unit. This is my first Samsung appliance and I'm impressed. If Samsung had an all white porcelain range in the same model, I would have purchased that one. Matching appliances that are well made caused me to purchase a Samsung, a Kenmore black refrig, as well as a Black Stainless KitchenAid dishwasher. They look great together. Now, I hope the self-clean works without an issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent value range for the price!

    Posted
    cjcolorado
    • My Best Buy® Elite MemberElite Member

    We've had the stove installed for a little over a week and so far, so good. It performs as well, if not better than, a similar GE Café gas range I purchased for our last home at nearly twice the price. The convenience features are very nice--especially the adjustable-size shelves in the oven for tall dishes. The warming drawer is a nice feature that I may likely never use. We LOVE the power burner and the wok stand that fits perfectly on the grill. I've found the oven to cook evenly and the digital controls are very intuitive. The timer is accessible and easy to hear. The only drawback I've found is that it can be rather tricky to keep the top of the stove consistently clean between uses. But, that is the case for all stainless appliances, I guess. There have a been a couple occasions where a pot will slightly wobble when set on a burner, but a small adjustment tends to level it out. I was able to purchase this and receive the 6-month subscription to PeachDish meal service, as well, which is WONDERFUL! So, I'd definitely recommend the range, via Best Buy, to anyone considering a purchase. I have no major complaints and find it to be an exceptional value for a quality appliance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Range

    Posted
    Sgasrange

    Wonderful range. We replaced a Jenn-Air freestanding range with this one. This ranges burners put out high heat even on medium low, so play with it a bit to get used to it. Most stainless steel products scratch easily so that’s expected. Using a soft fiber cloth to clean it has worked well. The grates will scratch the surface (which is expected as they are heavy cast iron). Read the manual, that’s important for manufacturers recommendations and to understand the product completely. Per the manual the griddle takes at least 5 minutes of preheating to get hot. Cast iron is a completely different different beast. We cook often with cast iron so we know it’s not to be washed with water and soap, don’t scrape it, don’t soak it in water, etc. I’d recommend looking up cast iron maintenance because it can rust if not properly taken care of. This is a cooks range for sure. I found when baking using the manufacturers recommended rack levels (cake on the 3rd or 4th rack) my baked goods turned out beautiful and evenly cooked. Again powerful heating so pay attention to that. So far so good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love this slide in range

    Posted
    aliflo
    • My Best Buy® MemberMember

    I really love our new Samsung slide in gas range. I use the convection setting about 1/2 the time and it is a great feature. Bake/roasts evenly in less time. The additional grill for the center area is a nice added feature and i've used it for pancakes (flat side) and grilling steaks on the textured side. The burner options have a good mix of full size and simmer. I've only used the warming drawer once and I didn't allow it to heat up enough beforehand so I'll have to give that another try before I decide on that feature. I have not found the front placement of the knobs to be an issue as far as being accidentally turned on by leaning on them as some other reviews mentioned. I wish that the stainless wasn't as susceptible to scratching on top as it is (I put a scratch in it the first week of use) but oh well, it is an appliance that will get heavy use in our home so it will not remain perfect anyway. I think this is an excellent buy and I highly recommend this range in the under $2,000.00 category.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A few things to be aware of

    Posted
    jmitrevski

    I've owned the stove for almost 2 years now and did a good amount of research before I purchased it. The Good.... Love the range top and the spaciousness of the oven. It makes holiday cooking or big meals so much easier. This range gets a lot of use and it holds up to that. The surface under the cast iron grates (I'm guessing some kind of aluminum) is easy to clean, but scratches easily, not that anyone sees that. The cast iron is easy to clean up. Gas range and oven heat consistently. Great controls and options for cooking. Self cleaning works really well. The Bad... The middle burner is largely unused by our family. The oblong shape makes it difficult to use that burner and use any other of the burners. I've recently had to replace the ignitor in the gas oven...which concerns me seeing as how the range has been in the house less than 2 years. Another thing to be aware of is that because Samsung is new to the appliance stage and uses sensors and computer technology in its appliances, it can be difficult to find someone that is trained to repair Samsung appliances. I had two appliance repairman tell me that they wouldn't work on the range because they hadn't been trained. I do love the stove, I would most likely purchase it again. It's been a workhorse in our kitchen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Stylish, Innovative, Reliable

    Posted
    ChiGirl

    I initially bought the Samsung 5700 and exchanged it three days later for this one, which is vastly superior and well-worth the extra money. You can use the slide-in in any space you would use the free-standing model. The 5700 had faulty ignition sensors and filled my apartment with gas; this has a safety ignition and then you can adjust it to any temperature. The wok and two-sided grill are very useful. Looks great in a small condo instead of the over-sized back splash free-standing model. Great stainless stove top instead of nasty black enamel. I don't like the black sides, but most of that is hidden (why not gray, white or stainless sides???). The stainless shows fingerprints and is hard to clean, even with stainless cleaner. The grates are super heavy and the digital oven is unnecessary but fine. Overall, this is a beautiful, reliable, safe range with lots of useful technology. The Best Buy installers are the most qualified in the local market!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks great! Works great when it does.

    Posted
    satishmk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love the looks of this Samsung slide in gas range. We have a Samsung refrigerator, so the range matches well with the refrigerator. We were also looking for a slide-in so this turned out to be a perfect match. The big burner is especially very powerful. Cooks fast. We love the touch sensor though it turns on accidentally when we lean forward while cooking on the rear burners. I am giving 4 stars only because the first 2 units that got delivered had a problem which resulted in a loooong process to figure out the problem. All four burners would not turn on simultaneously and also the burners would not light up fully when the oven is on. We got the line reviewed by PG&E, Samsung, Geek Squad but it required us to pay multiple visits to Bestbuy many many phone calls to finally get the 3rd unit one which is working flawlessly (touch wood) :) Bestbuy was awesome in their response to these issues and they were proactive in resolving the issue. If this were review for BestBuy it would be 5 stars :) All in all we are happy with Samung slide-in. It looks great with the kitchen decor.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent Stove - Very Poor Materials

    Posted
    Socratic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have been purchasing Samsung products for some time now and been very happy with overall quality and function. Unfortunately, this range purchased only 2 months ago, is already showing signs of rust on the stainless steel stove top. I am aware that stainless isn't really stainless but surface rusting after such a short time of use (only Samsung cleaning methods used), doesn't bode well for a year or two down the line. Overall, I like the stove, but am not feeling very positive that it will be trouble free over the long term. I am not aware of any warranty or service plan that will cover this type of "cosmetic" damage. You might want to check other brands and research the quality of the materials used in the manufacturing.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung Gas Range

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I only have had this range for a month, so I cannot comment on how long it will last or how well it performs. It seems of good quality and the layout is well thought out. This range is a replacement for a GE Profile which I had for 19 years. I am hoping this one will make it that long. It fits well in my kitchen and it looks really nice and professional. This range is a slide in model (instead of a stand-alone), and we had some problem with it staying in place as we opened the oven door (the whole range would slide forward about 3 inches-then you had to push it back). The installer stated that this was a common occurrence with slide in ranges because the pads under the legs are too slick on a tile floor. This is unacceptable. I fixed the problem by hammering a nail into the floor in front of each of the front legs to block any forward movement of the range. Problem fixed. I have no knowledge of how well Samsung supports their products (heard good and bad ), so I did buy a 5-yr policy from Best Buys Geek Squad since I bought the range at a discount.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware

    Posted
    Katie

    My husband and I renovated our kitchen November 2016. We bought what I would consider a fairly high end appliance suite by Samsung. A couple months after our remodel, we had an issue with the dishwasher. Needless to say, they have been here three times to fix the dishwasher and it still does not work. I guess I should not have been surprised when a month ago (14 months after purchase) the oven just stopped working. Stove top was fine but oven base burner just didn't come on. Called to get it fixed but my 1 year warranty was up. Finally, they sent someone to fix the problem and he said it was a faulty connection. Here I am 10 days later with a broken oven again. Just waiting on the fridge to breakdown next. Their advice after one year and six issues, buy the extended warantee. Thanks - next time I'll just buy LG. Disgusted by the quality and service Samsung has provided and will never again purchase anything from them.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great purchase

    Posted
    Niki

    We did a remodel on our kitchen a few months back. We decided to peek and see what Best Buy had, and we had no idea that they carried so many awesome brands of appliances. They had a Memorial Day sale, so we bought three appliances and we are happy with all of them. The rep was great at pointing out some of his favorites. I tried reading up on some of the reviews and I usually research way ahead of time, but when you are doing a remodel things can go slow or things can go fast and we were in a hurry. The plumber was coming over and we needed that gas stove. We love it so far. It does scratch easily, but it cleans easier than anything I have ever had! By looking at this stove you would think cleaning would difficult. It has a lot of parts and it needs cleaning often, but it's a breeze. Love our new stove.

    I would recommend this to a friend