Customer Ratings & Reviews
- Model:
- NE59M6850SG
- SKU:
- 5713319
Rating by feature
- Performance
Rating 3.3 out of 5 stars
- Ease of Cleaning
Rating 3.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the large oven capacity of the 5.9 cu. ft. Flex Duo Freestanding Electric Range, with many expressing their love for the double oven feature. The size of the range is also appreciated, as it fits well in many kitchens, and the overall build quality is seen as well-made. However, some customers have expressed concerns about the surface material, noting it is not stainless steel but a painted surface, and others feel the door design could be improved.
This summary was generated by AI based on customer reviews.
Samsung failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using the split top oven it does not get the crust on foods crispy. Biscuits and pizza are examples of fails. Not impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns when using your Samsung Flex Duo Range. I have some helpful information that I would like to provide you. Flex Duo should only be used when you are using both the upper and lower ovens at the same time. Here are some of our best practices. See link below:
https://www.samsung.com/us/support/answer/ANS00060968/
Thank you for choosing Samsung. ^Brad
EASY AND FAST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top oven is a dream! Easy to access and clean. I use it most of the time. It cooks fast and there are lots of options. I love the bread proofing feature! The fast boil is perfect.
I would recommend this to a friendCooks unevenly and touch panel don't work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove cooks unevenly (left to right) and burns food easily. Touch panel doesn't work frequently even after replaced warranty repair company. Was told that the parts required to repair touch panel are no longer made by Samsung even though this is a brand new model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142785487. We thank you for being a part of the Samsung family. ^Brad
Nice stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box will not do this again got it and legs are broke. Called and told can’t fix big headache
No, I would not recommend this to a friendTouch buttons are horrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are off center and barely work, the temp/cooking time is not accurate and nothing ever cooks as it should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fabul0us, we are sorry to learn of the concerns you expressed regarding your appliance. You are a valued customer and your experience matters to us. I am including a link to a guide to support your concerns on the oven (https://bit.ly/2XrVAsY). In addition, here is a link to a guide to assist you with your concerns on the control panel (https://bit.ly/3CkpQ8E). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143708991) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Get a double oven
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is ok. Sometimes the door gets stuck. Next time i would spend more and get the actual double oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Cmar,
Congratulations on your new Samsung Range and thank you for your review. We are glad to be your choice for your newest addition to your kitchen. If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143119010. We welcome you to our family and thank you for choosing Samsung. ^Brad
Low quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed nice at first glance and use. Seemed to heat evenly and cook food well. Then noticed a blister in the control panel. Came to fix but it’s still there, doubt they did anything. It’s only been a month since buying new. Poor quality and customer service. Have had good luck with Samsung in the past but this is just a low quality product.
No, I would not recommend this to a friendWorst stove ever- good luck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned this for a year. The burners cannot get a pot of water to boil within 15 min. Both ovens heat unevenly and unpredictably. I need a thermometer in both. The glass top is impossible to clean, always streaks no matter how hard you try. The broil barely gets hot enough. I’ve never had a worse stove and oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wimama! Thank you for taking the time to leave your feedback! I understand that your unit is not heating as it should. Please see the links below to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001944/)
(http://www.samsung.com/us/support/troubleshooting/TSG01204529/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143961100
Thank you for choosing Samsung. ^Nic
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a week and my stove top looks beat up. It appears to have scratches and stains that do not come off. I have been cleaning the stove with very mild cleaning spray all natural. I'm so disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Maria,
We appreciate you giving us a review about the Samsung electric range. I'm sorry to hear that your stovetop starts to have scratches or cosmetic damage.
To help you with this, I will provide you with a link that indicates an article about cooktop cosmetic damage.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001943/.
You can also check this link for the clean and care of the Samsung electric cooktop.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060833/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144423207
^Rainly
Poor Design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are considering this range in black stainless, be aware that the numbers around the stovetop dials are almost impossible to see (as they are printed in silver). If I could exchange this unit, I would do so immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. We are glad to be the newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Stove Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had 2 of these stoves delivered to our house. 1st was dented in the back, 2nd stove the oven door would not open. Quality control is lacking. I made the decision that I seen enough and just credit me and I went elsewhere to get a stove.
No, I would not recommend this to a friendWorked great until it didn't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked this oven a lot until the last week. Almost exactly 18 months in, we've now had it burning things and throwing a C-21 error code. Sounds like the replacement main board is required and not covered by warranty. $400+ in repairs after 18 months is not acceptable for a
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Don’t buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In 6 months color on stove going off. Warranty won’t cover. Customer care never care about customer. I bought all 4 everything is bad basically Samsung looted my money . Bestbuy encourages you to buy Samsung because they get more money. Quality of Samsung is bad .
No, I would not recommend this to a friendVery hard to wipe clean leaves stains
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery (2nd delivery) were very proffesional and neat
No, I would not recommend this to a friendBroke after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this range on November 21st and on December 23rd it would not heat up past 175 degrees nor would the range top work. Not the best thing to happen the day before Christmas.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Range. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142781422. We thank you for being a part of the Samsung family. ^Brad
Looks great cooks slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks very slow. Not worth for the money. If you cook a lot, this range is not good for you
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, EldarSofiya. We're sorry to hear that your Samsung range isn't cooking properly, here's a link that will help! (https://bit.ly/3DibGGq) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142940877) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right before the 1 year warranty expired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tyler,
Thank you for reaching out to us and we are glad to know that you are using a Samsung electric range. I understand you're having an issue with your electric range as it stopped working. We are saddened to hear that it's already out of warranty. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01204529/ if you have issues with the temperature of your oven.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001952/ if your Samsung range, oven, or cooktop will not turn or stay on.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/NE59M6850SS/AA for the warranty coverage of your electric range.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144585283.
-Noraina
Displeased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would probably like it if I could get it delivered.
No, I would not recommend this to a friendNothing come out right, been baking 40 years,,,,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want my old oven back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand that you are having issues with your flex duo oven. When using the oven for one item, be sure to remove the Flex divider so there is a single oven. This will provide you the accurate cooking results that you desire. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Oven capacity, Overall performance
Best Range I have ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has created a winner with their 5.9cu. ft Electric Range with Flex Duo. The multiple size cooking rings on the ceramic top surface make it easy to cook a large meal and the additional warming area is great for keeping a dish hot until dinner time. The dual door design allows you to cook two separate dishes are completely different temperatures. Before this range, I needed to stagger my cook times and temperatures to accommodate. With this range, I can plan to slow cook a roast or other large item in the bottom section and use the convection feature to bake crisp cookies in the top. Both top and bottom have their own timer and temperature control. Because this range is wifi enabled, I can control and monitor cook times or turn on the over with the use of Samsung’s Smart Things application. My kids love using just the top convection portion of the oven to reheat leftovers or bake cookies. Because the top section is smaller, its quick to heat up and is more energy efficient. One thing to keep in mind is how quickly and evenly the convection works in this appliance. It will take a little time to adjust your cooking times to accommodate. If larger items are being cooked, the divider is easily removed. The one handle design with a latch to open just the top is a well-made. This appliance is well made and a pleasure to use. I can’t wait for the holiday season to really put this appliance to the test.
I would recommend this to a friendBrand response from Samsung
Posted .Hey Jeremy03052, thank you! We really appreciate that you took the time to tell us how much you love your Samsung range. With all of those features to choose from, every meal cooked in your home must be a 5-star occasion! ^Mae