Customer Ratings & Reviews
- Model:
- NE59R4321SG
- SKU:
- 6379187
Rating by feature
- Performance
Rating 4.2 out of 5 stars
- Ease of Cleaning
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the convection oven, ease of use, and fast heating speed of this 5.9 Cu. Ft. Freestanding Electric Convection Range. Many appreciate its attractive appearance and the range of features it offers. Positive feedback also highlights the appliance's overall quality. However, some find the glass top difficult to maintain.
This summary was generated by AI based on customer reviews.
HOT Burners
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year the feon elements started messing up. Instead of having different temps when you turn on the burner the only temp it has is all the way up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NellieBelle,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the cooktop being unable to decrease the temperature. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE59R4321SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144769165
Thank you for choosing Samsung. Have a great day.
-Trisha-
good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fingerprints Heats up quickly to a level that appears to be out of sync abd is difficult to keep clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Terry! First, I have this link (https://bit.ly/350uY2x) to help with your temperature concerns. I can also provide this link (https://bit.ly/3k3QYQi) that has the best information about how to keep your range looking great. ^Jecca
Dead oven light within a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed that within less than a month of purchasing, the light in the oven is already not working. Hope there isn't an electrical issue. Have not had a chance to try to replace the bulb yet. Having something stop working this soon makes me very nervous. We went with the more expensive option for the convection fan. Right now the stove top and oven are working great, but I'm now holding my breath that nothing else stops working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Range oven light. there are instruction on how to change the light inside the Owners Manual. See link below:
https://downloadcenter.samsung.com/content/UM/201904/20190417151603313/NE59M4320_DG68-00882A-04_EN-MES-CFR.pdf
Thank you for choosing Samsung. ^Brad
Top scratches easily
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly the stove seems to be alright except for the top which is first off hard to clean and second easily scratches. Checked the pot that caused the first scratches and the bottom felt smooth, same for the other pots. We are going to request a replacement from Best Buy but are afraid that the next one will have the same issue. For the life of us we cannot understand why a manufacturer would paint glass on a stove top.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Range cook top and I would like to make sure that you are getting the best performance. I have some helpful information on the cooktop that I would like to provide. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
Samsung range
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.originally bought this range , received email letting me know that it was sold out and had to buy a different one.
No, I would not recommend this to a friendBroken again!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 6 months, then the problems started. While using the oven it would lose power and shut the clock/timer off and then the display went black. Glass top eyes still got hot but you wouldn’t know if the surface was hot or not because the “ hot surface “ indicator light along with all the other lights turn off randomly. Geek squad made the necessary repairs and within a month it’s broken again. They stated the motherboards are made cheaply when they made the first repair. I’m without a stove and oven for the second time within a year and forced to call customer service and take time off work to be available at their convenience. This is an expensive piece of junk!!! Stay away from Samsung appliances!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of the experience in this range that loses power and shuts the clock off while using. We can help you find a resolution that may rectify the issue.
Here is a link to the troubleshooting steps to try when your Samsung range doesn't stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
The below link contains information on what to do when it is blank, blinking, or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
You may also check page 42 of the user manual for reference in troubleshooting when the panel goes blank.
https://downloadcenter.samsung.com/content/UM/202103/20210308170829439/NE59M4320_DG68-00882A_05_EN.pdf
Do not hesitate to contact us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925334) to help our team pull up your information.
Thank you!
-Angelica
Great stove for the money, does everything you nee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove for the money, does everything you need to do without the high price and the extra buttons
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range and thank you for your review. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Takes forever to heat up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets dirty very easily, hard to clean and takes forever to heat up!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sara! I have some links to help with this! First, this link (https://bit.ly/3dtAZsp) discusses the best ways to clean the oven, and this link (https://bit.ly/2SWsqgh) is specific to cleaning the cooktop. I also have this link (https://bit.ly/2H7DNPW) that can walk you through what to do if the oven is not cooking or heating properly. ^Jecca
Samsung Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first oven had issues with baking temperature. Best Buy brought us a new one the next week.
I would recommend this to a friendBrand response from Samsung
Posted .ToneinLax, thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Lena
Heating issues, less than 2 years old
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With less than 2 years we had to have it serviced as it wasn't heating up correctly. It was 60 degrees under from preheat, at the end of the warm up. When we called Samsung they tried to tell us there was a 30° +/- from the set temperature. I call that garbage design and faulty product. Only 1 year manufacturing warranty, so beware. If it hadn't been for this and the ridiculous answers from Samsung I would have rated this better. Now I have a hard time trusting we won't have further issues. We wasted $75 on their service call as well to be told this was normal and our thermometer was wrong. We found a local repair guy who was able to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ScottSRochester,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range wasn't heating up correctly. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
How to adjust the temperature while cooking:
https://www.samsung.com/us/support/answer/ANS00061025/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE59R4321SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492094
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good product, not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, not great. Main issue is that it does not seem to heat as quickly as other ranges.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulation on your new Samsung Range. We are sure that you will love all the endless possibilities you have for cooking meals. We thank you for choosing Samsung and joining our growing Family. ^Brad
Review of the stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but it’s not easy to keep clean, I have to find a good cleaning product for it
I would recommend this to a friendBrand response from Samsung
Posted .We are always here to help. I am including a helpful link to support your concerns on keeping the range clean (https://bit.ly/3ptVXwi). We thank you for choosing Samsung! ^Lena
Mrs.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burners take a longer time to heat, but do hold their heat once attained.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We congratulate you on your new Samsung Range. We are excited to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Range
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the inconsistent heating on the burners takes getting used too
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that you're experiencing temperature issues with your range, here's a link that will help! (https://bit.ly/3DTbfCt) Thank you for choosing Samsung. ^Ty
- Cons mentioned:Glass top
Choose another model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass top was impossible to keep clean even after the first week the overall quality is cheap it’s the reason this is the only one available when you’re looking for a stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have concerns about cleaning your Samsung Electric Range Cooktop. I would like to help keeping your machine looking pristine by providing some of the best practices. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
Not satisfy of this stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got scratch on the glass after we used it just 3 times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a link to a helpful guide on cleaning and caring for your cooktop (https://bit.ly/2NFtkhK). Thank you for choosing Samsung! ^Lena
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is average, price is average, good looking
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Dwjen! Thank you so much for letting us know what you think about this range. ^Jecca
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but heating element takes awhile on stove, faster in oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing, ohioseneca! Samsung is honored to be part of your home. ^Jecca
Awful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is horrible and I wish I could return it. The glass cooktop stains horribly even if water splashes on it while in use. It’s impossible to get the marks off. The dials on a couple burners don’t actually have a low so food burns easily because you have no idea what temperature you are actually cooking on. The oven cooks food unevenly. It’s just not a good product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues getting the best performance from your Samsung Range and I can help with that. I have some helpful information that will take care of your concerns. See links below:
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
How to use your Samsung electric range or cooktop
https://www.samsung.com/us/support/answer/ANS00060805/
Thank you for choosing Samsung. ^Brad
Random temperatures
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt skeptical with purchase as I read past reviews while I was waiting for delivery. Stove looks great. No trouble so far with cook top, however, reason I purchase new appliance was because my old one was inconsistent with heating of oven. This one is worse than the one I had them take away from my kitchen. It might slowly reach desired temp but way after the alert indicates that it is hot. Not even close, then once it does get up to temp, it will not maintain it. Set at 450 and the temp ranged from 425 down to 325 without me opening the door. Hoping this will be resolved with the extended service agreement I purchased through Best Buy since my 15-day return window is dwindling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your temperature in your new Samsung Range and I would like to help. I have some helpful information that I would like to provide to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143118874. We thank you for being a part of our Samsung family. ^Brad