Customer Ratings & Reviews
- Model:
- NE59R4321SG
- SKU:
- 6379187
Rating by feature
- Performance
Rating 4.2 out of 5 stars
- Ease of Cleaning
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the convection oven, ease of use, and fast heating speed of this 5.9 Cu. Ft. Freestanding Electric Convection Range. Many appreciate its attractive appearance and the range of features it offers. Positive feedback also highlights the appliance's overall quality. However, some find the glass top difficult to maintain.
This summary was generated by AI based on customer reviews.
Awful priduct
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one after waiting for 2 weeks to get it the oven didn’t heat to the right temp and no matter how it was adjusted it never heated up the same temp twice! Went thru Thanksgiving with no oven. Second one( another 2 week wait) oven doesn't work right! When it says to temp it’s 59degrees lower and then continue to heat to 25degrees above! Customer service is awful and still don’t have one that works after a month and hours of being in hold on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Range. I have some information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01207673/
Thank you for choosing Samsung. ^Brad
Not enough heat.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When compared to the old stove that was replaced, just a lot slower. The oven is slower to heat up. The range is slow. The timer beeps are barely audible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JXiong, I can see that this is very important to you. You are a valued customer and your experience matters to us. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the heating performance (https://bit.ly/3vysUM0). If you need further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811987) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
I don’t recommend it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the most durable stove. The number of the knobs are fading away even that I am not using aggressive cleaner. Ceramic top also get easly scratched.
No, I would not recommend this to a friendInstallation Was Not Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, but seem the delivery guys were in such a hurry, They did not install the safety bracket.
No, I would not recommend this to a friendTimer went out in less than 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The title says it all. Best Buy was great getting a member of the Geek Squad out to replace a circuit board. Other than that it pretty nice.
I would recommend this to a friend- Cons mentioned:Glass top
No good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second one and its doing the same thing the top you can't get the film off and bubble up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues cleaning your Samsung Electric Range Cooktop. I would like to help and provide you with some of our best practices. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Glass top
samsun
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't want to recommend to any one stove top crack by it self in 5 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there singh, I see you are experiencing issues with your Samsung Range and know how upsetting this must be. I would like to offer you assistance to ensure you are getting the best performance. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425854. We thank you for being a part of our Samsung family. ^Brad
TERRIBLE I’d give zero stars if able
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst appliance I have ever owned. And Best Buy doesn’t care. Doesn’t maintain temperature. I have had to pay someone to come fix it and they’ve been out 3 times. Replaced sensor, element, and control board. Still not fixed. Samsung KNOWS this is an issue with a couple models and doesn’t care. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Collegestudent,
We appreciate you giving us a review about the Samsung range. We apologize for the inconvenience of having a problem with the temperature of the appliance, after replacing some of the parts of the Samsung range.
To help you with this, I will provide you with a Samsung link that can help you with your Samsung oven temperature issue.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01204529/.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/NE59R4321SS/AA.
Here's a link for the available service repairs: https://www.samsung.com/us/support/service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144722266
Thank you for choosing Samsung, and have a great day!
^Rainly
Don’t buy black stainless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a year after purchasing this range the black stainless is peeling significantly and I won’t buy a Samsung product again. I spent way too much on this range for it to peel so soon. The black stainless is just a garbage coating that peels even when you take care of it like a baby.
No, I would not recommend this to a friendThe Worst
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this junk! This is hands down the worst oven/stove ever. The heat on the burners are unpredictable. We've had geek squad out twice and mother board replaced...still doesn't work properly. Highly disappointed and I'm sick with something that didn't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the value of having a range that performs efficiently, John. Let us help with your Samsung appliance.
The below link is the user manual for your model. Turn the page 7 (bullet #3), pages 17-21 for reference: https://downloadcenter.samsung.com/content/UM/202103/20210308170829439/NE59M4320_DG68-00882A_05_EN.pdf
For reference, I shared these links:
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145223014), which will help our team pull up your information.
Have a great day.
Melardo
still waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove was easy to purchase and order but I am still waiting for it to arrive.
I would recommend this to a friendMessed up delivery systems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good. The DELIVERY EXPERIENCE WAS SUB PAR. I ORDERED THREE APPLIANCES. TWO CAME. THE THIRD ONE WAS FIRST LISTED AS ARRIVED. THEN LISTED AS INSTALLED THEN LISTED AS ON ITS WAY AND FINALLY LISTED AS RETURNED. NO ONE TO HELP. ALL EMPLOYEES STATED THEY WILL HELP. NOTHING OCCURRED. NO ONE TO HELP
I would recommend this to a friendBreaks down a year later
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A year and two months later, the display is on the fritz. Sure, I didn't get the extended warrantee, mostly because I couldn't afford it, but TWO MONTHs after a year and the device is already breaking down is shoddy workmanship. Don't buy this piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having some issues. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE59R4321SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492757
Thank you for choosing Samsung. Have a great day.
-Trisha-
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black glass top is impossible to keep clean, the interior light shuts off when closing it opened for a check. The bottom drawer is low quality construction, a struggle to open/close. Wanted to change to LG within my 14 days but was "unavailable". Had to buy a stove, ours went out on Thanksgiving.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues cleaning your new Samsung Range. I would like to help keep you machine pristine. I have some information on the best practices providing you with the ideal results. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
Thank you for choosing Samsung. ^Brad
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good except the oven control is bad. To switches temperature inside the oven you have to turn it off and turn it on again . There's no temperature control button up and down which not good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. I see you were concerned about changing the temperature while baking. Once you have already selected the temperature for that cycle the only way to change would be clearing it and restarting a new bake cycle with your new desired temperature. Thank you for choosing Samsung. ^Brad
Stove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never recommend this product if you have to clean the inside of the oven the oven door gets stuck. I will not ever buy a Samsung appliance after this. I am strictly an LG fan never I have no problems out of any LG appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Supercooper, I see that you have some concerns with your Samsung Range. We would like to ensure that you are getting the best performance from your machine. If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1144093108. We thank you for being a part of our Samsung family. ^Brad
Product damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged when I received it. Had to return for a refund. I was not able to use the stove. I’m sure it is a great product, but something happened during the shipping process.
No, I would not recommend this to a friendOldSort
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Soo sorry I did not fix my old busted Whirlpool stove instead of getting this sorry replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range not operating properly and I would love the opportunity to chat. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143021660. We thank you for being a part of the Samsung family. ^Brad
Hmm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got it and it is taking 2 hours to preheat.. anyone able to tell me why. Even the stove top is taking forever
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drove 150 miles to meet delivery truck. I was notified the next day that the delivery was delayed for 1 month.
No, I would not recommend this to a friend