Customer Ratings & Reviews
- Model:
- UN50CU7000FXZA
- SKU:
- 6537418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, sound, and user-friendly features of the 50” Class CU7000 Crystal UHD 4K Smart Tizen TV. They appreciate the clear and sharp picture, simple setup process, affordability, great sound quality, and user-friendly remote control. However, some customers have concerns about the remote control's lack of user-friendly features, Wi-Fi connectivity issues, limited size options, and speaker quality.
This summary was generated by AI based on customer reviews.
It's good. I wish it wasn't "Smart".
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good TV. I do wish that TV's were available as non-smart TV's since they're tracking us. But, that's part of the reason why they're cheaper, since they teach and sell our information. But still, it's a good, basic TV.
I would recommend this to a friendBest Samsung ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never knew I needed a crystal UHD tv until now. Got it as a bday present and I love it more than anything! All I do is watch tv now lol
I would recommend this to a friend- Pros mentioned:Ease of use
Good option for budget friendly purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definately a cheaper Samsung. It has the Samsung name but operates very differently from my QLED regarding the operating system. Initially thought I needed a college degree to figure out the setup menu but now that I have it down, pretty easy to use!
I would recommend this to a friendBrand response from Samsung
Posted .Hi CoreyR,
We appreciate your feedback on the CU7000 TV user interface and are glad to hear you are now enjoying it. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
- Pros mentioned:Picture quality
Kevin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and sound. Would recommend this tv.
I would recommend this to a friend Making a Good Thing out of a bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our home got hit by lightning and took out all 3 of our Tvs! We were able to replace them all and had a very good shopping experience at Best Buy. Our sales person Zoey was so knowledgeable about the products we were interested in.
I would recommend this to a friendTV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchange of damaged TV went well. Juan and Ishmael delivered and set up the TV. They were kind and thorough. Yes, will definitely continue doing business at Best Buy!
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have alot of Samsung produts so purchasing this TV was my logical choice. Purchasing a open box item I was slightly concerned but the price was right. I am very satisfied at this point with my pu.
I would recommend this to a friendBest Buy and Samsung Great Duo!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy offered best deal. Great customer service.
I would recommend this to a friend- Pros mentioned:Picture quality
Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Good picture for the price point.
I would recommend this to a friend - Cons mentioned:Remote control
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. It’s on the cheaper side so I guess I can’t really complain. Kind of slow in terms of using the remote and connecting to internet/phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Botbassin,
We appreciate your feedback on the Samsung CU7000 TV. I'm sorry to hear you are experiencing issues with a slow interface and internet connection. I have a few recommendations that may improve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Picture shutting off and on and sound going out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has had intermittent problems ever since I turned it on. It first start shut shutting off from 1 to 7 seconds then coming right back on. This would only happen while watching live TV. I thought it was a break in issue. It happened the first day then went away, about 5 days later it started again, lasted 4 or 5 hours, and when it happens it does it about 5 a minute for about 30 minutes in an hour. It stops for a couple days then starts again. I worked with best buy tech support, and they had me reset the TV, that was on Dec 9th. It was fine for 11 days then it started up again on the morning of Dec 20st. Another issue that started up the evening of the 20th, was where the sound would go completely out, even after I reset the sound. I would shut it off and back on, still nothing. I left it off for about 2 1/2 hours, besides turning it on and off quickly twice to check it, still no sound. At approximately the 2 1/2 hour mark, the sound came back with no issues. This has happened 4 times in about the last 41 hours. Has anybody else had either of these two problems with this model CU700050? I don't know if I should just swap out for the same model or pay a couple dollars more or even receive money back and get a lower model. On the star selection for the review the picture and sound quality, (when the picture and/or sound are actually on) both of them have very good quality. Picture a little more so. At times the sound becomes a little distorted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EvPat,
We are sorry that you are experiencing issues with your CU7000 TV, and we appreciate your patience in having to troubleshoot with us. I recommend ensuring your TV is up to date with the latest Firmware. Go to Settings> Support> Software Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you have issues with no sound, please try adjusting the following sound settings:
1. Set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
2. Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
3. Your TV has several self-diagnosis tools that can help solve problems with the signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice very good picture and sound quality good as well
I would recommend this to a friend - Pros mentioned:Picture quality
good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice,, picture is good sound is excellent!!!!!!!!!
I would recommend this to a friend Satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy all my electronics and appliances from best buy and I love their return policy easy no questions asked and me being a best buy customer it's super easy
I would recommend this to a friendTV is amazing!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup instructions were easy so I had everything setup relatively quickly. I don't really care much for the built in software but the screen quality is absoultely amazing at the price point, I'd heavily recommend.
I would recommend this to a friendGreat tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this tv for about 1.5 years. It has worked great with no problems.
I would recommend this to a friendGreat TV and great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this Samsung 50 inch television for my parents. Best Buy delivered it and set it up perfectly. Needless to say my Mom and Dad cannot stop talking about their new TV!
I would recommend this to a friendTV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV, good show no problems since I have been watching
I would recommend this to a friendExcellent experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My shopping experience was fascinating, from the moment you arrive at the store the specialized team helps you find what you are looking for. I would definitely buy again.
I would recommend this to a friendSamsung 50" UHD TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! TV was fairly easy to get setup and ready for use. I love the screen quality. It was an easy purchase as I knew what I wanted and Best Buy had it. Easy!
I would recommend this to a friend