Customer Ratings & Reviews
- Model:
- UN50CU7000FXZA
- SKU:
- 6537418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, sound, and user-friendly features of the 50” Class CU7000 Crystal UHD 4K Smart Tizen TV. They appreciate the clear and sharp picture, simple setup process, affordability, great sound quality, and user-friendly remote control. However, some customers have concerns about the remote control's lack of user-friendly features, Wi-Fi connectivity issues, limited size options, and speaker quality.
This summary was generated by AI based on customer reviews.
Delightfully Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear picture, easy functions, and good value. Built-in apps make it easy
I would recommend this to a friendIt's a pretty good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is cheap. Sometimes the Netflix app doesn't work. It wasn't easy to find a scan of the over-the-air channels.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Francis,
Thank you for your purchase and review of the CU7000 TV. To help resolve the issue with the Netflix App, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Netflix app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Netflix app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the Netflix app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then, we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Netflix” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my TV and would tell my friend's and family how happy i am with my purchase .
I would recommend this to a friendA good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV . Easy to set up even for a non-techie. Good value
I would recommend this to a friendGreat TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television for the price. This exactly what i needed.
I would recommend this to a friendGreat Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit fuzzy when on certain apps but over all great pictures
I would recommend this to a friendMaryBeth's review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all good except for inability to access local channels using the Samsung TV Plus app.
I would recommend this to a friendSamsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product ! Fast pick up time. .................
I would recommend this to a friendVery Excellent Crystal UHD TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Excellent Samsung TV! Crystal UHD 4k Smart Tizen CU7000 Class!
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Geek squad did excellent setting up.
I would recommend this to a friendSamsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my garage loving it could now play games in the man cave
I would recommend this to a friendA Disappointed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV which i really trusted the brand . Stopped working afrer 7 months. Highly disappointed having other samsung products . This TV has no picture No sound ,and wont turn off. Samsungs customer service is terrible behind the sale.
No, I would not recommend this to a friendNew 50 inch Samsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv, and can’t wait to mount it through Best Buy !
I would recommend this to a friendDo not buy this TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You may not regret buying this TV in the first few weeks, and you may not regret buying it when it completely dies after only three months, and you may not regret buying it when you spend an hour on the phone with Samsung about your warranty, and you may not even regret buying it when the local repair center Samsung contracts comes to pick up your broken TV because they will tell you it will be fixed and back in a few days. You will probably start to regret buying it once they’ve had your TV for two weeks with no end in sight because nobody will call you back or give you an update. You will regret buying it a little more when you spend hours on the phone with customer service, who continues to route you back to the awful local repair center with no answers. You will regret it even more after three weeks and four weeks without the brand new TV you paid for. The parts are coming! The parts are coming! You will really regret buying it once you realize the parts are not coming and your TV is never coming back. But you will regret buying this TV the most once you see how many positive reviews there are here, which you now remember made you ignore all the negative reviews from people whose TVs died in a few months just like yours. Samsung has the worst customer service, second only maybe to Spectrum, and there will be no recourse for you once they kidnap your brand new faulty TV. You’ll just sit and wait and scream into the abyss and regret buying it. Do not buy this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate your purchase and feedback on your service experience with Samsung. I'm very sorry you have had to wait over a month for your TV to be repaired. Please know this is not the high standards we expect from our service centers. So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Wife Love It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was on the fence on the TV but my wife loves it and that matters.
I would recommend this to a friendSamsung crystal UHD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great clarity crystal clear definition the sound could be better.
I would recommend this to a friend
Works great
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and recommended to anyone for the price
I would recommend this to a friendGood value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is a great value. It looks great and easy set up.
I would recommend this to a friendPurchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. Price was unbelievable. Service was Great
I would recommend this to a friendGreat deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great deal and amazing tv and all that i was looking for
I would recommend this to a friend