Customer Ratings & Reviews
- Model:
- UN50CU7000FXZA
- SKU:
- 6537418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, sound, and user-friendly features of the 50” Class CU7000 Crystal UHD 4K Smart Tizen TV. They appreciate the clear and sharp picture, simple setup process, affordability, great sound quality, and user-friendly remote control. However, some customers have concerns about the remote control's lack of user-friendly features, Wi-Fi connectivity issues, limited size options, and speaker quality.
This summary was generated by AI based on customer reviews.
Affordable tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size Samsung tv not too expensive or fancy but high quality tv and I like it.
I would recommend this to a friend:)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good, it can be a little slow at times!!! Bigger would of been better!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi RamonG,
It's great to hear you are enjoying your new CU7000 TV, and we appreciate your feedback on the TV being slow at times. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture for the price but very slow response.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RobertR,
I’m sorry to hear about the issues you’re experiencing with a slow response time. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
retired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is not as clear as I had hoped, sound quality is ok
No, I would not recommend this to a friendHI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning about a Samsung TV - Much needed - thank You
I would recommend this to a friendGood purchase.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, didn't know what to expect but definitely happy with it.
I would recommend this to a friendSamsung tv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically o.k., but picture, people especially, appears "washed out."
I would recommend this to a friendBedroom tv purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for what i purchase for my bedroom. Nice
I would recommend this to a friendMy tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal wasy delivwery easy set up will recommend
I would recommend this to a friendMy new Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this tv mounted in my bedroom & I truly love it!
I would recommend this to a friendtv review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like this tv a lot! it does everything i expected.
I would recommend this to a friendSamsung 55
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glare on screen also need to get rid of the game hub app
I would recommend this to a friendOkay thanks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is the best thing I have ever ❤️ in a long time
I would recommend this to a friendGood value for money spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice display. Meets all the expectation of smat tv.
I would recommend this to a friendTv shut off never came back on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv in October 2 2023 and as of Nov 2023 it shut off on me and never turned back on it is a really great tv maybe I got a defective one i have a replacement coming hopefully this one lasts
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kwatts,
I'm sorry that your CU7000 TV stopped working after a month. We appreciate your patience in having to wait for a replacement. I hope it arrives quickly.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung TV -
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband was not impressed with the picture quality was not vivid as other television sets we have had purchased before over a 50 year period . Hard to adjust to get a somewhat quality picture,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jolda7374,
We appreciate you sharing your experience with the CU7000 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness, and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Black screen
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the deadly black screen within 7 months of purchasing this tv .
No, I would not recommend this to a friendSamsung 50” CU 7000 crystal UHD tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung smart Tizen tv is not working the way it should. It takes about 5 to 10 tries to turn on & the screen blinks on and off and reacts very slowly to any remote commands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi U
I’m sorry to hear about the issues you’re experiencing with an unresponsive remote. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
Finally, you may want to replace the batteries in your remote control to ensure it is working properly.
If you continue to have issues, please give us a call so we can better support you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Volume
Samsung TV Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy a Samsung anything again. TV has poor volume even at 100 highest is not loud enough. The TV converter is very difficult when trying to get regular channels other than Neflex and Prime. Wish I would of bought a Sony TV so much easier to work with and so less complicated
No, I would not recommend this to a friend not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im not familiar with these smart tv's .. so i guess its just me and i see them in store with fantastic pictures and i thought mine would look the same
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sassie,
Thank you for sharing your thoughts on the picture quality of your CU7000 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor