Customer Ratings & Reviews
- Model:
- UN50CU7000FXZA
- SKU:
- 6537418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, sound, and user-friendly features of the 50” Class CU7000 Crystal UHD 4K Smart Tizen TV. They appreciate the clear and sharp picture, simple setup process, affordability, great sound quality, and user-friendly remote control. However, some customers have concerns about the remote control's lack of user-friendly features, Wi-Fi connectivity issues, limited size options, and speaker quality.
This summary was generated by AI based on customer reviews.
Do Not Buy This TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV -- the worst we've ever owned. Was a loyal Samsung buyer, but not any more. The sound goes out with ANY loud noise. If you're watching a movie and there is an uptick in sound (e.g., sudden noise, car crash, loud music), the TV speakers crackle for a split second, then the sound goes out. It even went out on a scene with a waterfall due to the sound of crashing water! The only solution to get the sound back is to unplug the TV and plug back in. And forget scenes that are dark (e.g., at night, in a dark bar, etc,). The picture is so dark, you cannot make out the images. Terrible! If you're not unplugging and plugging in the TV, you're wondering what is happening during any dark scene. We've tried every sound and video option -- and updated the software -- but nothing fixes the issues. We ran the internal diagnostics (sound and video) it says everything is fine. A piece of junk. DO NOT BUY!
No, I would not recommend this to a friendMyreview of tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with programing.could be easier to set up.Sound quality not great They want you to buy a soundbar More money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DoloresD,
Thank you for choosing Samsung and for letting us know about your experience setting up the CU7000 TV. Please know we are here to help!
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Picture quality is not crisp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality is just ok, picture is not crisp as other tv's this size but at this price point you get what you pay for
I would recommend this to a friendBrand response from Samsung
Posted .Hi AngieD,
Thank you for sharing your thoughts on the picture quality of your CU7000 TV. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if your picture is not to your liking.
You can go to Home > Settings > All Settings> Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Missing screws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine didn’t come with the screws in the back to be able to mount it and trying to find the right screws is impossible
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sara,
Thank you for purchasing the Samsung CU7000 TV. We appreciate you sharing your experience with your TV installation.
Please know that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely.
For your CU7000, you will need 4 x M8 screws, 20-22mm length, and 1.25mm pitch. The 20-22mm listed l is not the screw length. It’s the wall mount thread depth in the TV chassis. Make sure to add the wall mount bracket thickness to the thread depth for minimum screw length.
If you cannot find the fitting screws, you could use washers (supplied with the wall mount) to adjust the length.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Problem with local channels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problem loading local air channels and have them populate. Spent an hour with Samsung on phone and to return tv
I would recommend this to a friendBrand response from Samsung
Posted .HI RichardN,
Thank you for taking the time to provide feedback on your CU7000 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Where is the sound?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble with the audio dropping or just not coming on when the tv turns on.
I would recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to see during the day Audio is horrible. The OS is great. For the price it is average.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ColinH,
Thank you for sharing your thoughts on the picture and sound quality of your CU7000 TV. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if your picture is not to your liking.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
To change the Sound Mode, go to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
TV was picked up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung, or it's partner shipped the TVs with an annoying sticker placed on the front of the screen
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
If there is a protective film on your screen, it will be indicated with a large blue triangle in the upper left corner. The triangle will have an illustration showing how to remove the protective film.
If you do not have a blue triangle in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
If you need further help, please contact Samsung TV Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
No razzle dazzle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheapest Samsung they had at the time. It's ok nothing special for 300 bucks it gets the job done
I would recommend this to a friendBrand response from Samsung
Posted .Hi MickeyMason,
Thanks for reviewing Samsung’s CU7000 TV. If you’re experiencing specific issues that prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid to have it delivered and paid the extra fee to have the old TV taken away. It was delivered by an Amazon delivery person, and it was not mentioned that the current bracket we have will not fit this television even though it is the same brand and size. So I cannot comment on the actually television because we cannot mount it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KellyH,
Thank you for sharing your delivery experience with us. I recommend reaching out to Best Buy to better assist you. Regarding mounting your 50" CU7000 TV, please know you need a TV mount compatible with a VESA Map of 200x200mm and 4 x M8 screws, 20-22mm length, and 1.25mm pitch.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Okish tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a bass model 4k smart Tv it’s nothing to write hoen about its a cheaper option but it does its job
I would recommend this to a friendBrand response from Samsung
Posted .Hi CanyonS,
Thanks for taking a moment to review Samsung’s CU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good Price But Not A TV For Home Theater Folks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV, with good visuals and audio, but it lags and freezes up a lot.
I would recommend this to a friendBrand response from Samsung
Posted .ComputerUser,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your CU7000F TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 50in TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is just not as sharp as in store not sure how or if i can fix that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NancyC,
I’m sorry you’re not fully satisfied with the CU7000 TV’s picture quality. If the image is not sharp enough, try adjusting Picture Mode, Contrast, or Sharpness settings.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Wi-fi connectivity is horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV doesn’t identify my Wi-Fi network or any network for that matter. I continued trying for about 30 minutes until I decided to unplug and retry. I expected much more for the $400 spent. I’m still debating if I should return it while I’m in the window because this cannot be the solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffriy,
We appreciate your purchase of the CU7000 TV. I'm sorry to hear you are having issues with the Wi-Fi connectivity. I have a few recommendations which should help with this issue.
First, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Next, I recommend you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good but the sounds quality is low. I like the clarity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your thoughts regarding the CU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Intermittent Black Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second TV I've had in a month. The first TV went to a black screen for about a second or two before returning to normal. This happened intermittently over the course of several days, despite working with BB to troubleshoot problem. They replaced the TV with the same model and the problem is occuring again. Also, sometime the sound is off, i.e., voices crackle and buzz.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JaniceB,
I'm very sorry to hear you are experiencing issues with your CU7000 TV. Please give us a call so we can better assist you. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Just average picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for the price, but picture quality is lacking, especially for network tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WilliamF,
Thank you for sharing your thoughts on the picture quality of your CU7000 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the picture would be better darker background than I thought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelG,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your CU7000 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it on sale it’s not a bad tv for the brand and price.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jk234,
Thank you for purchasing Samsung’s Crystal UHD 4K CU7000 Smart TV. The Crystal Processor 4K transforms everything you watch into 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
badong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound needs to be turned to a higher setting for good hearing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi badong,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor