Customer Ratings & Reviews
- Model:
- UN50CU7000FXZA
- SKU:
- 6537418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, sound, and user-friendly features of the 50” Class CU7000 Crystal UHD 4K Smart Tizen TV. They appreciate the clear and sharp picture, simple setup process, affordability, great sound quality, and user-friendly remote control. However, some customers have concerns about the remote control's lack of user-friendly features, Wi-Fi connectivity issues, limited size options, and speaker quality.
This summary was generated by AI based on customer reviews.
Limited options as a smart tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited apps that can be downloaded. Purchased for use in my camper and the main app I wanted to use it for is not able to be downloaded. You are better off buying a fire tv instead.
No, I would not recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bought as a gift. They like it.zzzzzzzzzxxxxxx
I would recommend this to a friendBrand response from Samsung
Posted .Hi RandallW,
Thank you for your review and for sharing the gift of Samsung TVs with your friends. If there is every anything we can do to help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Zero stars for Customet Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv and 5 days after the 21 day return policy the tv stopped working. I called Best Buy customer service and was told I could return it to the store. When I arrived the store manager refused to take the TV back and pawned me off to Samsung Customer service which offered no help. I was told by Samsung to take a photo and send it to a 3rd party vendor whom denied my request. After 3 weeks of endless back and forth calls with Samsung I was offered a 15%.discount on a new TV. un which the offer only lasts 7 days. Very disappointing customer service on both parties for a loyal Best Buy Customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for letting us know about your experience with a Samsung CU7000 TV no longer functioning after 21 days. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us another call so we can schedule warranty service or help you to resolve this issue. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv fine. Remote awful. It needs revamping immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindaaC,
We appreciate your feedback on the CU7000 TV remote and are sorry to hear it is not up to your standards. We would love to hear more feedback regarding the TV and are happy to answer any questions you may have.
Please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Cool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t the best experience but would recommend definitely
I would recommend this to a friendBrand response from Samsung
Posted .Hi Marmalken,
I'm sorry to hear that you did not have a good experience purchasing the CU7000 TV. If there is anything we can do to help or improve your experience, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
Dont Buy Fair open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote didn't work I Had to buy universal remote also from best buy
No, I would not recommend this to a friend - Cons mentioned:Remote control
Never buy "OPEN BOX" electronics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only item that was in the box was the TV, itself. Everything like the power cord, remote control, TV legs, and user guide was missing from the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShawntaeT,
We appreciate your feedback regarding the parts missing from your CU7000 TV. If purchased brand-new and unopened, please contact Samsung Customer Support, and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns about the usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Just "meh"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of my televisions are Sonys. I guess I expected the same clarity and quality. I am somewhat disappointed that the quality is nowhere near the same and the crystal clear screen clarity does not exist outside of Sony. But fair tv for the price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PamW,
We are sorry to hear that you are not satisfied with the image quality of your CU7000 TV. Please know we are here to help and have a few recommendations that may improve your experience.
First, let's ensure you are running the latest Firmware on your TV. Go to Settings> Support> Software Update.
Next, Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
The TV was delivered BROKEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 50" Class CU7000 I had ordered was shipped to my address. The TV came on the assigned delivery date. However, when I went to unpack it and start the set-up process.....the TV was Broken!! The screen was cracked. When I spoke with customer service (the individual was very professional) although they informed my that the model I had ordered isn't available any more. GRRRR. So, I had to return a broken TV and they couldn't replace it with the one I had purchased.
No, I would not recommend this to a friendBad tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV doesn't show well it's out of adjustment. Like it's stuck in zoom mode. Dark background make the whole picture dark and you can only see the screen with the lights off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ErrolW,
Thank you for letting me know about the issues you are experiencing with your CU7000 TV. I recommend reaching out to us so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I don’t recommend this tv.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had paid more attention to the reviews. This was my first Samsung tv. It replaced an eight year old LG in the same area in a bedroom. At least one review complained about constant cable signal dropping. After a few short weeks it began dropping signal. Now almost every day I start by unplugging it and restarting it because it’s dropped the cable signal. No I wouldn’t recommend this tv. Next time I’ll take some of the online reviews more seriously.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than 2 years ago. i keep it in the garage and don't use it much... I already need to replace it. Backlight is out. And yes, I have tried everything to fix the problem.
No, I would not recommend this to a friendScreen defects
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two months of getting the tv, horizontal dots appeared on the screen. Still under warranty, called the technician and he replaced the entire screen. A year later the same issue occurred again. Seems like this is a grabage tv and prone to defects
No, I would not recommend this to a friendWon't Hold Settings or Connections.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not hold settings or wi-fi connection. It was delivered and installed by two Geek Squad sub contractors who were in a big hurry. They did not assist with any of the tech input of ensuring the TV was properly responding. Their focus was principally on installing the TV mount to the wall. TV has not worked properly since install day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DutyAndHonor,
Thank you for sharing your experience with the CU7000 TV; I'm sorry to hear you are experiencing issues with the Wi-Fi. Please know we are here to help.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Stopped working after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy until it stopped working after only 14 months. No picture, no sound screen turns on and off by itself. Tried unplugging to reset. Removed the batteries from the remote, tv still turning off and on by itself.
No, I would not recommend this to a friendBuy a ROKU - This thing lasted only 21 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work - 21 months old and it will come on briefly and then reboot. If it stays on, it will then reboot when you press any key on the remote.
No, I would not recommend this to a friendI hate this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3times in 4 years this tv decided to stop working. The blue/black screen of death for 2-3 days, then just magicall starts to work again. Each time it starts working horizontal lines appear permanently. Im done with Samsung
No, I would not recommend this to a friendSamsung TV with no sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound doesn't work on our new Samsung TV. Samsung warranty service finally came to fix it, but were unsuccessful. We are now requried to reschedule another service date. Unfortunately, we are past the 15 day return date. We are very unsatisfied.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertM,
I am very sorry that you experienced issues with your CU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Support is a joke/tv has common fail part.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after a month. Ir sensor keeps turning it on and off repeatedly. Had samsung support tell me 4 times they'd get back to me in 24-48 hours in the past two months. They have completely failed to contact me. So i've had a broken tv for 2 months and no idea how i'm going to get it fixed without legal action...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DerrickB,
I'm very sorry about your experience with customer service. Please give us a chance to make this right by contacting us again at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Nice TV, horrid operating system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful TV, except that Samsung has programmed its smart tvs to automatically play the Samsung TV app whenever the tv is turned on, unless you affirmatively choose another app. I do not want my tv making these decisions for me, and it's very distracting while I'm trying to navigate to whatever show I want to watch. I would not recommend a Samsung product until this is fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnM,
Thank you for taking the time to provide us with feedback on the CU7000 Operating System. Please know your review is important to us and will be shared with our internal teams. As you mentioned, you can change your preferences so that your TV will turn on to the last app you were using. To do so, we will utilize the Autorun Last App feature. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor