Customer Ratings & Reviews
- Model:
- UN50CU7000FXZA
- SKU:
- 6537418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, sound, and user-friendly features of the 50” Class CU7000 Crystal UHD 4K Smart Tizen TV. They appreciate the clear and sharp picture, simple setup process, affordability, great sound quality, and user-friendly remote control. However, some customers have concerns about the remote control's lack of user-friendly features, Wi-Fi connectivity issues, limited size options, and speaker quality.
This summary was generated by AI based on customer reviews.
Samsung TV Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung has met all of my expectations. The personnel at Best Buy are awesome.
I would recommend this to a friendSamsung TV for the studio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low price. Easy to set up. Better remote than my last Samsung TV. Excellent!!
I would recommend this to a friendGood purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice TV at a reasonable price. Happy with the purchase.
I would recommend this to a friendPerfect picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of this TV is wonderful. Samsung always delivers.
I would recommend this to a friendTV purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online and picked up on store. Smooth and easy transaction!
I would recommend this to a friendQuick service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick service for pick up and good communication via text.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV for my son because we love Samsung.
I would recommend this to a friendGreat tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TVs great, i love you can connect your phone to it.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV, along with the free Samsung Plus streaming.
I would recommend this to a friendTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best deal for the price and the resolution is great.
I would recommend this to a friend- Cons mentioned:Remote control
Worst TV I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay far away from this garbage. This TV is the worst TV I've ever purchased and I've owned every brand. The picture quality on the 2015 Hisense it replaced is superior in every way. Dull, not sharp, not bright are all great ways to describe the picture quality. I've tried every setting and nothing helps. The remote is the most unintuitive I've ever used. The 'smart' operating system is very slow and cumbersome. Don't let the reviewers who were incentivized to provide a review sway you, they're not being truthful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WilliamH,
Thank you for your purchase and feedback on the quality of the Samsung CU7000 TV. Please know we are for you and have some recommendations to improve your visual experience.
First, let's ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, you mentioned adjusting your picture settings but I have put a few below, just in case.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overvall not bad. Just a regular TV. Iwill probably recommend it to a friend or family member.
I would recommend this to a friendBrand response from Samsung
Posted .Hi PhilippeR,
Thank you for purchasing the Samsung CU7000 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
Find something else. Clumsy and bright
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate the interface. I use Hulu as my main platform and there’s no easy way to get there. The remote does not have voice command you can not use Alexa with it. The picture is very bright almost washed out. I’ll be returning.the sound is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kendra,
We appreciate your feedback on the CU7000 TV's user interface. To quickly access Hulu and other apps, press the Home button on your remote. From there, use the up-directional button and then scroll over to Hulu. If Hulu is not on your Menu, go to Apps> Hulu> long hold and select Add to Home.
I hope this tip helps you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Unable to Sync Bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted but can’t afford to purchase another. Listed on sire as having Bluetooth. I tried three different Bluetooth headsets and it would not sync with any. Bought the TV specifically to sync with headset. TV is nice but does not meet my needs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RCSMD,
Thank you for providing feedback on the Bluetooth issues you are experiencing. I recommend reaching out to the manufacturer of your headset to ensure it is compatible with the Samsung TV. If they are different brands, please try the troubleshooting steps.
You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Go to: Settings> All Settings>> Sound > Sound Output > Bluetooth Speaker List
- If the TV fails to find a Bluetooth audio device, place the device closer to the TV and select Refresh.
- When you turn on a paired Bluetooth audio device, the TV detects it automatically and then displays a pop-up window. Use this pop-up window to activate or deactivate the Bluetooth audio device.
You can check the Connection Guide for detailed information regarding connecting your speakers. Go to Source > Connection Guide > Audio Device > Bluetooth.
Some things to keep in mind when using Bluetooth headphones:
- You can only pair one Bluetooth audio device at a time.
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround) or TV SoundConnect simultaneously.
I also recommend ensuring your Firmware is up to date. Go to Settings> Support> Software Update.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Black Screen with sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these TVs. One worked fine for 4mo months and the other worked fine for one year. Samsung is putting cheap parts in these Tvs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FlushingNY,
I'm very sorry to hear about your experience with the CU7000 TV going out on you after only four months. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Awful overall experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The entire experience was a complete ZERO. Done with Best Buy. The worst customer service. Took 7 case numbers, infinite calls and chats with the same script each and every time and almost 4 weeks for a defective tv to Be picked up for return OUTRAGEOUS!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Absb,
We appreciate all of your patience in having to deal with the hassle of a return. You may want to provide the same feedback directly to Best Buy as well. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be glad to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
Don't buy this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv set failed in 6 days. Best Buy was great about returning it and I selected a different brand. No tv should have a major fail in 6 days. I would say do not buy this tv, however Best Buy was great to work with!
No, I would not recommend this to a friendStreaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware of the streaming proplems with this TV. A lot of buffering, freezing and dropping occur while streaming. The internet has numerous reports of this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user699667,
We appreciate your feedback on the Samsung CU7000 TV. I'm sorry to hear you are experiencing issues with your TV buffering, freezing and dropping. Please know we have various tips to resolve this issue.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
No way. 29910 manager not trustworthy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. Treated me horrible. Bought 4 TVs that day. Tried to return a broken one and the manager denied and said we were lying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user749775,
I'm sorry to hear about your experience with Best Buy. Please know that we are here to help you. If you need help with your Samsung TV, please give us a call at at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Can't get to settings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2yrs in and it is cutting on and off continuously can't even get to the recommended option to reset.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SandyB,
I'm sorry you are experiencing issues with your TV. Please know we are here to help and have a few recommendations for you.
1) With your TV turned on, unplug the power cord from the wall outlet.
2) Wait 30 seconds and then reconnect the power plug. Turn on your TV again using your remote.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor