Customer Ratings & Reviews
- Model:
- UN50CU8000FXZA
- SKU:
- 6537417
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, describing it as amazing, crisp, and crystal clear. They also appreciate the easy setup process, with many noting how quick and simple it was. The price point is seen as a major positive, with customers feeling they are getting great value for their money. While the sound quality is generally well-received, some users have expressed concerns about the volume not being loud enough.
This summary was generated by AI based on customer reviews.
Samsung 8000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is behaving better that the 2 year old Samsung it replaced
I would recommend this to a friend50 inch Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and service was timely, considerate and thorough.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV has worked perfectly. And it's nice to boot.
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! Works well with playing games or watching movies.
I would recommend this to a friendTerrible TV for watching sports.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just average. Works for movies. However terrible TV if you watch sports (specifically football and basketball). All the players look pixelated. Tried multiple different settings to fix with no luck. Wouldn’t recommend if you watch sports or fast paced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AaronG,
We appreciate your feedback on your CU8000 TV’s picture when watching fast-motion. You mentioned adjusting the setting already, but I will put a few below just in case you have not tried these specific ones.
For optimal motion image performance, please try adjusting the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Room tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for bedroom loved the solar remote control
I would recommend this to a friendSmart TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the price staff very helpful with the purchase
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 4th samsung tv. We absolutely love them
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the last Samsung tv I’ll ever buy. Advertising all over front screen with streaming in very small bottom left hand side. Volume is awful for streaming also. Volume has to be 90 to 100 to hear. Took back out of my family room and put in my garage. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gipp,
I'm sorry to hear that the CU8000 TV did not live up to your expectations. Please know that your feedback will be shared with our internal teams.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is going well except turning the tv on and off. I paid to have it installed and left a message with the installer about the issues. No response.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KathleenS,
Thank you for letting us know about the issues you are experiencing with turning your CU8000 TV on and off.
Depending on your setup, it's possible the IR sensor is covered up, and your remote does not have a clear line to the TV. If this is not the case, please give us a call so we can troubleshoot the issue with you.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Remote control
I dont recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointing purchase, The remote sucks, the tv remote sensor sucks too because I tried other remotes. The picture is just ok at best. Sound it really really bad! Was told at store that it comes with 2 remotes but it does not. Really should return but its my bedroom tv so Im just going to try to live with it.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Unhappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely unhappy with this Samsung Smart TV. The Smart remote is not what I expected. I expected a remote with numbers. The ordinal remote to this TV is faceless. I’m returning this TV and hope Best Buy will accept it back without the original box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Santinoman,
We appreciate your feedback on the CU8000 TV remote. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
- Cons mentioned:Remote control
An expensive mistake
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly loses WI-Fi while nothing else in the house does. Long procedure to reset. It does not provide channel information on most channels. The controller is difficult to manage. A very expensive mistake!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You can enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Average picture! Expected much better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok! Expected the picture much better! My 15 year old tv had a better picture! Entertained retiring! But we are very busy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WalidA,
We appreciate you sharing your experience with the 50" CU8000 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Too bright!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, too bright and irritating to my eyes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NobleD,
Thank you for sharing your thoughts on the CU8000 TV’s image quality. If you’re uncomfortable with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > All Settings> Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > All Settings> Picture > Picture Mode for the below choices:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
I hope you can use these adjustment recommendations to set the image to your liking. If you’d like further help with settings, features, or functions, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Very Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has already gone bad after just 2.8 yrs . Half the screen is dark!!!
No, I would not recommend this to a friendWow this is what $400 buys…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to as no combination of calibrated settings could assist in making tv picture clarity less fuzzy. Read many reviews but my experience very different. Upgraded to Samsung class 90 neoled…love it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Harpo,
We appreciate you sharing your experience with Samsung’s CU8000 TV and detailing why you decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung xxx TV, please know we are always here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Unsatisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use of the internal smart tv for downloads is awkward and I haven't figured it out yet. My credit cards were hacked while I was sending $1 to sign up for Samsung+ use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarshallM,
I'm sorry to hear about your experience with the CU8000 TV. Please know that Samsung TV Plus is a free feature that you do not have to pay for. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Poor Customer Support from Best Buy and Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV 6 months ago, the display started acting weird at the point where it's all flickering and can't be used anymore Despite the 1 year warranty I had no support from Best Buy nor from Samsung.
No, I would not recommend this to a friendStopped working on day 17
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A week after I opened the box it wouldn’t turn on. That was 3 days after Best Buy’s 15 day return policy. They wouldn’t return it and I had to have someone come out to fix the tv. Poor customer service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LauraK,
I am very sorry that you experienced issues with your CU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor