Customer Ratings & Reviews
- Model:
- UN50CU8000FXZA
- SKU:
- 6537417
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, describing it as amazing, crisp, and crystal clear. They also appreciate the easy setup process, with many noting how quick and simple it was. The price point is seen as a major positive, with customers feeling they are getting great value for their money. While the sound quality is generally well-received, some users have expressed concerns about the volume not being loud enough.
This summary was generated by AI based on customer reviews.
Disappointed in Samsung Tizen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned Samsung Tizen for LG UQ9000 which had a better quality picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Excellent,
I’m sorry to hear the picture quality of Samsung’s CU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams. Please know that there are multiple sound settings available on the CU8000, such as Expert Settings and various Picture Modes, which could have been adjusted to your personal preferences.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures has poor quality. No colors at all and you will not be able to reach any sales representative at any of the locations. Poor business
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoyceA,
Thank you for sharing your thoughts on the picture quality of your CU8000 TV, and are sorry to hear that you have not been able to contact any sales representatives. Please know you can contact Samsung Customer Support if you have any questions or issues.
Regarding your picture quality, I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Issues with the screen in 7 months. Not intuitive. Find a different tv.
No, I would not recommend this to a friendDefect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defect I had to return. Best buy is bringing out a new tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LynnEdwards,
I'm sorry that you had to go through the hassle of an exchange with your new CU8000 TV. Please know we appreciate your patience. If you need any help with your replacement TV or if you ever have questions, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
If you need Google Meet Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Google Meet - Google Meet doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kays,
We appreciate your feedback on the CU8000 TV; we are sorry for any confusion regarding the Google Meet app. If you want to use the Google Meet app on your TV, you can screen share with your Android or Apple device or connect via HDMI.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Picture quality, Price
GiftGiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for its size. Bought this for a gift. Price was reasonable. The picture is great. She loved it.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp picuture. Easy to set up. The remote is solar powered and I am not sure I like that but will get used to it. It powers up quickly in a sunny window.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice upgrade!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an early flat screen Samsung from 2009. We loved it and used it until we replaced it with this new Samsung. It hooked up easily works great, has a beautiful picture and we have no complaints. We hope to have another 15 years with this TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Best choice TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the BEST BUY we made in a long time. Enjoying every minute of the features on Samsung 50" Smart tv I think sometimes it's smarter than we are in figuring things out! Color is crystal clear and precise.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Samsung Smart TV. Great TV at a great price. The screen co!ors are vibrant and picture is very clear and the remote is very compact and easy to use. It's our second Samsung and we would buy one again.
I would recommend this to a friend - Cons mentioned:Remote control
Terrible For Sports!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I preface this by saying I am a samsung fanboy and i am decked out in thier watches phones ect so naturally when it came time for a new tv i picked this on an impulse buy christmas eve, it looked "close enough" in demo mode to the higher end ones and honestly i cheaped out bc i just spent soo much money on gifts ect already. HUGE mistake, we got it hooked up just in time for TNF and it looked much worst than the 7 plus year old vizio my wife got on a black friday special, like shockily worse. The reason primarily is it is 60 refresh rate!! i looked it up and even the old vizio bargin tv from a long ago was running 120 to my amazement. The 60 refresh rate makes everything look soo choppy and its so bad my daughter said watching it was making her sick. I did a ton of research including paying a profesional tuner for some settings suggestions and i got it looking ok in some scenarios but still terrible for sports or anything with alot of action so i ended up returning it. THANK YOU BEST BUY for making the return process soo easy. You guys are the best and honestly i feel bad bc alot of this was my fault for not doing alot of research first. I guess it helped that i bought a much more expensive tv in exchange. In summary id stay away from this tv unless maybe you only watch the news or something with not alot of action but even then the remote is terrible and so is tizen so id just stay away all together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi br9503,
We always aim to deliver a great experience, and it’s unfortunate to hear the picture quality of Samsung’s CU8000 TV did not meet your expectations. We greatly value your feedback and will share it with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Advisor
- Pros mentioned:Picture quality
50" Samsung CU8000
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV for the money. Picture quality is great. Only wish... if it would have ambient mode. Chromecast will do the trick with not much hassle. So far, happy with this TV.
I would recommend this to a friend - Pros mentioned:Picture quality
My TV is Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this TV -- I noticed great color right out of the box. It works well and is just right up on my wall.
I would recommend this to a friend - Pros mentioned:Picture quality
Good quality & Good Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always enjoyed samsung products and this TV hasn't disappointed. The picture quality and easy to use home screen are the best features by far.
I would recommend this to a friend - Pros mentioned:Tv quality
Good choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good quality TV, mine son, loved this TV because he can watch it in his room
I would recommend this to a friend Marion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with TV. Only concern is skin color of faces. Need to adjust but haven’t figured that out yet. Has nice features.
I would recommend this to a friendGreat TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, lots of features at a great price! We own three of these!
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Easy set up and great picture. Online purchase was smooth.
I would recommend this to a friend - Pros mentioned:Picture quality
Awsome tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome tv. Great valleu for the price- high quality
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung Crystal UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv. Picture quality is top notch and excellent sound quality
I would recommend this to a friend