Customer Ratings & Reviews
- Model:
- UN50DU7200FXZA
- |
- SKU:
- 6576368
Customer reviews
Rating 4.6 out of 5 stars with 632 reviews
(632 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 50” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024), especially the picture quality, ease of use, and affordable price. Many find the TV easy to set up and appreciate its lightweight design. However, some customers have reported issues with the remote control's functionality after a few months of use.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Amazing Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Smart TV. Love the fact that it has the internet on it. Has all the features you need or want in a Smart Tv. Great TV Samsung.. not the biggest fan of the remote style but nothing to complain about.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with this TV, it has great picture and sound. The remote set up was easy as well.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice Television!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Awesome picture quality. Bought it online and easy pick up at the store!
I would recommend this to a friend Rated 5 out of 5 stars
Great Upgrade!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 12 year old Samsung TV that needed to be upgraded for the longest time. Definitely happy with this choice for my movie and gaming needs. Will buy a Q series speaker next time.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality amazing. Install easy. Always have selected samsung
I would recommend this to a friend Rated 5 out of 5 stars
Really good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv. The price is perfect . One more thing is a Bluetooth tv which is really nice!
I would recommend this to a friendRated 5 out of 5 stars
Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery .smooth and reliable services, online order simple to do
I would recommend this to a friendRated 5 out of 5 stars
PERFECT SAMSUNG TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, perfect quality for a perfect price Totally satisfied
I would recommend this to a friendRated 5 out of 5 stars
Very impressed with the service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The young lady who helped me in the TV department was very knowledgeable very courteous and kind. Her knowledgeable made it easy for me to purchase the TV.
I would recommend this to a friendRated 5 out of 5 stars
Newday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv just the right size for my bedroom. Just retired
I would recommend this to a friendRated 5 out of 5 stars
I loved this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the Samsung TV always surprises me.
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but some settinhs are hard to find :/
I would recommend this to a friendRated 5 out of 5 stars
SAMSUNG_50" Crystal UHD mdel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Marvin was polite and efficient. His communication skills were on point. The TV works great, everything was in order. KUDOS to Best Buy and its Team
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this purchase. Placed in my back porch for enjoyment.
I would recommend this to a friendRated 5 out of 5 stars
Samsung TV are the Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung TV exually it replaces my old one i had before, the same just older Model
I would recommend this to a friendRated 3 out of 5 stars
Less quality at home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the picture isn't the same as in the store. The manager explained that the TV in the store has a 4g player making the picture so much better than it is at home. So disappointed
I would recommend this to a friendBrand response from Samsung
Posted .Hi BonnieS,
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 5 out of 5 stars
Upgraded to 4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the TV is working great. I was concerned about it being 4K but so far everything is fine.
I would recommend this to a friendRated 2 out of 5 stars
Great TV, bad customer service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was amazing, had the older version and just wanted a simple upgrade. The customer service on the other hand was to be frowned upon. Once he finished his sales pitch and I didnt bite, his complete attitude changed and became snarky only to get me out of the way quickly. Overall great TV, poor sales team.
I would recommend this to a friendBrand response from Samsung
Posted .Hi IvanicJr,
We appreciate your purchase and feedback on your in-store sales experience. Please know we are always happy to assist you with any questions you may have. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 2 out of 5 stars
Not good at all
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good sometimes. Bought it for our bedroom and half the time the controls for picture doesn't work and to get Amazon to work, we kept having to unplug to reset it. Samsung tvs are the worst. And its been less than 10 months since we got it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Excellentvalue,
Thank you for sharing your experience with us. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 1 out of 5 stars
Disappointed with tv.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always had good luck with Samsung products until this purchase. The tv worked fine from March until this morning. Lines appeared on the left and bottom-left. Samsung said something hit the screen bottom-left and therefore it is not covered by warranty. It appears to me that it is behind the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
We regret to hear your screen developed a crack. While the situation is understandably frustrating, panel cracks are caused by physical pressure or impact - often subtle but enough to affect the screen structure. As this type of damage does not result from a manufacturing defect, it is not covered under warranty, which applies only to defects in materials or workmanship during normal, noncommercial use. You can read more about our warranty by entering your model here: https://www.samsung.com/us/support/warranty/
For further questions or concerns, please contact Samsung Customer Support. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
















