Customers enjoy the 50” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024), especially the picture quality, ease of use, and affordable price. Many find the TV easy to set up and appreciate its lightweight design. However, some customers have reported issues with the remote control's functionality after a few months of use.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 628 reviews
Rated 1 out of 5 stars
Black bar through my brand new Samsung TV
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
But the TV and it brings up a black line I could throw up a picture for you cause it’s on my TV right now and it goes away every now and then but no one should have a black bar through their TV and it’s brand new
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi FeliciaA,
Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.
You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.
In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.
If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Rated 1 out of 5 stars
Horrible return...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Received the tv damaged and the return/refund process was a disaster. Took about two weeks to get a return/refund and a lot of transferring me to different departments and running around.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi KoneV,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info
~ Samsung Advisor
Rated 1 out of 5 stars
Defective “excellent” open box
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
After two months of use blue spots appeared in the center of the screen and a blue cloud on the side. Open box in “excellent” condition. Not worth the discount.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi RCA82,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info
~ Samsung Advisor
Rated 1 out of 5 stars
Honest review
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
this tv starting having a black band vertically of about 5". It was impossible to watch. Don't buy it.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi LIzzy,
To best assist you, please contact us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Advisor
Pros mentioned:
Ease of use, Picture quality
Cons mentioned:
Remote control
Rated 5 out of 5 stars
Solid TV at a very good price
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Samsung DU7200 has met my expectations for a budget, mid-size TV. The picture quality is very good and the sound is adequate, although if you want a home theater experience, you'd definitely want a sound bar. Setup was very easy and everything works the way it should. The Tizen interface isn't my favorite but works fine once you figure out the options. The remote is very basic and this model does not support voice commands, but that's OK with me.
Attaching a Roku or other streaming device would let you bypass the Tizen UI, but one caveat is that Roku devices sometimes have issues with powering off these TVs (a Google search helps sort that out).
Overall, I'd easily recommend this TV for anyone looking for a lower-priced option that delivers a viewing experience 90% of watchers would be very satisfied with.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality, Setup
Rated 4 out of 5 stars
Great value!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect! Easy set up. Works with all my apps and the sonos bar flawlessly. Clear pic
I would recommend this to a friend
Pros mentioned:
Picture quality
Cons mentioned:
Remote control
Rated 5 out of 5 stars
Very nice TV at this price point
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I consider this to be a very good television especially for the money! I purchased this model specifically because it is one of the ones that comes with Samsung TV Plus on it. Samsung TV Plus contains a large number of free channels which adds extra value to this model because I have refused to pay for over priced Cable or Satellite TV for many years. The speakers provide decent sound in case you dont plan on adding a Sound Bar or other Surround Sound system. I reccomend going into settings during initial setup and changing the default sound setting to Adaptive Sound and the Picture setting to Dynamic. The remote is someones attempt at creating a simplified remote but, it is too hard to figure out how to access all of the TV'S features and settings with it. I think several other people have said the same thing in reviews. I went onto Amazon and purchased an older model Samsung Remote model # BN59-01315J which does everything that I need from a remote. This TV was purchased to replace an older 32" Samsung mounted on the wall in my Master Bedroom. I love the upgrade in size from 32" to 50". I would not hesitate to recommend this model to anyone! I hope this review is helpful to others.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality
Cons mentioned:
Remote control
Rated 4 out of 5 stars
4 Stars! So far, so good.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The TV was easy to hook up and sync with my wifi and cable dvr. I am a casual watcher and I do not play games or watch YouTube. The picture seems fine as does the sound. I have had one experience where there was no sound so I did a guided sound check and requested that cust svc call me (with the remote). I received a call within 3 minutes and he guided me through a soft reset and all sound was restored. Great customer service! I will have to state that I do not like the remote. I guess most people like to use their voice commands or alexa, siri, etc... I like numbered buttons. So, with my limited usage I rate the TV as a 4. Nothing is perfect.
I would recommend this to a friend
Pros mentioned:
Picture quality, Setup
Rated 5 out of 5 stars
Samsung smart TV
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent quality. Easy to set up. There are a lot of things that can happen.
That's a great price.
I would recommend this to a friend
Pros mentioned:
Picture quality, Weight
Rated 5 out of 5 stars
For Keeps, No Take Backs
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed a new tv to replace my older tv that no longer worked. First thing i noticed was how incredibly light it is. The picture quality is great. I see detail now that i doesn't know were there, and the frame rate was a major improvement. I can now see an entire action sequence instead of just color blurs. Set up was a breeze and only took a couple minutes. And the real thing that sold me was the price for quality and it was a brand i trusted.
I'm also a reluctant shopper. I know things can be returned if not satisfied, but i hate returning.
I checked reviews on Bestbuy, google, and reddit, compared with other offers and happily settled on the Samsung model. No regrets
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
One of the Best TVs I've ever had!
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The TV is bigger then what I thought! The quality is amazing and the menu when you turn it on is so easy to navigate. It's such a good price for what you get and I literally watch it everyday! If your wondering how easy it is to make an account or connect to your Wi-Fi or do anything like that, let me tell you it's easy as 1 2 3! An amazing feature is the fact that it tells you if the Wi-Fi has been disconnected without you wasting time going into the apps or streaming apps and seeing the boring "No Internet connection". It quickly connects to the wifi and it actually has games to play on! You can adjust the brightness and if you want to give it more color or put it in black in white! Which is a feature a LG TV I bought from another major store didn't have! If you want a tv for a bedroom or for your kids, this is the one!
I would recommend this to a friend
Pros mentioned:
Picture quality, Weight
Rated 5 out of 5 stars
Just what I needed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had a Samsung 55 inch TV in my living room for many years and I’m so pleased with it. When it came time to replace my old Sony Bravia in my bedroom, choosing a Samsung 50 inch was easy. I’m always surprised at how lightweight these TVs are! Easy assembly and was up and running in minutes. The tutorial helped greatly. The color is vivid, the sound crisp and with a connection to my HD antenna, I get the channels I want to watch. My only complaint if it’s even a complaint is that the remote control is tricky and take some tutorial of its own if you know what I mean. Sometimes I bring in my remote from the living room and use it. I highly recommend this brand.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality, Weight
Rated 5 out of 5 stars
Good TV
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Massive upgrade from my previous TV. I did not connect this to the internet since I only use it to run an Xbox from which all my games and streaming services run. Great display and good sound. It is lightweight and easy to move around.
I would recommend this to a friend
Pros mentioned:
Picture quality
Cons mentioned:
Remote control
Rated 4 out of 5 stars
Great TV. Terrible Remote.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The picture on this tv is excellent. It provides great tv viewing and I definitely recommend it. My only issue is that it was a little tricky setting it up. Best Buy's $200 set up fee is simply obnoxious and I knew I could do it myself but it took a very long time. Once set up, it's been great. The Samsung tv remote however is awful. It's slow and sometimes just won't work. I paired the tv with my Apple TV and only use the Apple remote.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality, Setup
Rated 5 out of 5 stars
Samsung tizen 50" UHD Crystal TV
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV. Great Price. Easy to setup.
Easy to operate.
Works great to combine with Q series
Samsung sound bar for Q symphony sound.
Great picture
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality, Weight
Rated 5 out of 5 stars
Very good TV
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very good television for the price. The picture is clear, it's very light and easy to set up. It is a good size for a medium sized living room. I recommend this product.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
New tv
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Selected this model because of the sale price. The picture on my former tv was on its way out so took advantage of the sale. The screen is only slightly bigger than the old one but the colors are brighter and the picture is great. Very happy with my purchase. And the installation by the geek squad was very nice. They do good work.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Samsung QLED TV
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV would definitely recommend it. Has a great picture and is very easy to use and set up the smart TV capabilities. Great TV for the price for sure.
I would recommend this to a friend
Pros mentioned:
Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Great price
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice screen size a and price was amazing. I purchased to replace old burn out tv . Great picture. Connecting and set up was very easy
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Great TV, but Needs Updated
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this TV for my office, not only to use as a "normal" TV, but also to use as an additional monitor for presentations to clients. The picture is very clear and looks great hanging on the wall. The reason I only gave it 4 stars is twofold: (1) the TV is somewhat slow when first turning it on as the computer loads up everything, which is something I can live with, although it is a little irritating. (2) in order to cast wirelessly to this TV, it uses Miracast. I could NOT get my computer to connect to the TV, and after hours and hours of working on it, I found that my NVIDIA graphics card does NOT support Miracast, and that AMD and NVIDIA no longer support Miracast on ANY of their new graphics cards. This totally defeated the purpose of purchasing this new TV. Samsung does offer an app to install on my computer called Easy Connection, but this doesn't work as well when compared to the ability to cast my computer to the TV and use it as an additional monitor (rather than just mirroring what is already on my computer monitor).