Customer Ratings & Reviews
- Model:
- QN50LS03DAFXZA
- SKU:
- 10362511
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
to a friend
NEVER BUY OPEN BOX FROM BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally called customer service about the open box item and was told that the item was available and was complete. The agent i spoke to also told me that he had eyes on the item in the store. I paid for the item and drove 1 hour to pick it up. When i arrived and saw the the TV it did not have a box and was missing major components. The agent i spoke to lied and was not in the store and never got eyes on it. On top of that the sales associate nor the manager helped in any way. There was no discount on a new tv or discount on missing parts no coupon for future purchase. Barely an apology. This was one of the worst customer service experiences I've ever had. Never again Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanA,
We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist