Customer Ratings & Reviews
- Model:
- QN50LS03DAFXZA
- SKU:
- 10362511
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Never buy Samsung TV's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever. Won't update OS, for major sports apps, and the art function is useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ethep,
Thank you for your review. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You can also download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
The overpriced tv that keeps taking your $$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have wanted a Frame TV for years and was so excited to get my new TV for Christmas. I had even found where Samsung would give the art store for 1 year free. When I got the tv mounted, my first reaction that it was a lot of hype for what they gave you. I followed the instructions for the art store promo as it said on the Samsung, but it only gave me a 1 month subscription and then charged me $56 for the annual subscription. You would think, considering the exorbitant cost of this tv that they could at least give you the art store, which is, after all what you bought this overpriced tv for to begin with, but buyer beware because they absolutely did not give me art store,no. Even though I just spent an overpriced amount for this art tv feature, Samsung wants you to pay for it every year, starting on the second month you own it. Really, I think that this is what one is buying the Frame tv for, and it is ridiculous and exploitative to charge customers to use the feature that you bought it for. I believe there are better alternatives. The whole thing leaves a bad taste in my mouth. I wish I had bought something else. It’s just not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MissRaT,
Thank you for your review, and we're very sorry to hear of this misunderstanding. Please know that in addition to your free 1-month of Art Store, the 2024 Frame TV also adds Art Streams to provide you with 20 free, hand-selected artworks that will rotate on a monthly basis.
If you subscribe to a membership during your free trial period, your account is immediately switched to a membership account regardless of the remaining trial period, and you can use a variety of artworks without any restrictions.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Just screen savers not art.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected. It’s not really a framed piece of art, just more screen savers, nost of which art photographs. Sales person said this was an OLED TV, it’s a QLED, and that the $1,100. price was the lowest it would be before Christmas. The price has gone done to $895 so I am very unhappy about that. As they say BUYER BEWARE. Very disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JudyS,
Thank you for sharing your thoughts on The Frame TV - we'll be sure to pass this along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
NEVER BUY OPEN BOX FROM BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally called customer service about the open box item and was told that the item was available and was complete. The agent i spoke to also told me that he had eyes on the item in the store. I paid for the item and drove 1 hour to pick it up. When i arrived and saw the the TV it did not have a box and was missing major components. The agent i spoke to lied and was not in the store and never got eyes on it. On top of that the sales associate nor the manager helped in any way. There was no discount on a new tv or discount on missing parts no coupon for future purchase. Barely an apology. This was one of the worst customer service experiences I've ever had. Never again Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanA,
We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
