Customer Ratings & Reviews
- Model:
- QN50Q60AAFXZA
- SKU:
- 6453028
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality and easy setup process of the 50" Class Q60A Series QLED 4K UHD Smart Tizen TV. Many users are impressed with the vibrant colors and clarity of the display, while also appreciating the user-friendly interface and seamless integration with the SmartThings app. However, some users have expressed concerns regarding the short lifespan of the TV, limited viewing angles, and underwhelming sound quality.
This summary was generated by AI based on customer reviews.
Good experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase very happy. Easy in and out of the store.
I would recommend this to a friendIt's Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazingly great and user friendly! I love it!
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sales rep was very knowledgeable and professional.
I would recommend this to a friendSamsung Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Sound was weak. Had to purchase tv receiver to boost sound.
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just fine. I am a person of few words. Smart tv
I would recommend this to a friendSamsung 4K TV purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service men from Geek Squad were very helpful and professional
I would recommend this to a friendMy Game tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy drive and very confort solar tv control good menú
I would recommend this to a friendGeorge made us feel important,and very helpful.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GReat service.They solved our problens within minutes.
I would recommend this to a friendAll star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Able watch Hulu, Netflix, HBO max…. On my new TV!!
I would recommend this to a friendWorth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! I would not hesitate to recommend it!
I would recommend this to a friendIt’s a good purchase.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great TV. The system is a little slow sometimes.
I would recommend this to a friendEasy buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great option to pay with Amex rewards points!!!!!!
I would recommend this to a friendSAMSUNG 50" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE MY TV VERY MUCH. I DON'T HAVE ANYTHING MORE TO SAY
I would recommend this to a friendSamsung 4k 43”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice tv for the price but sound quality is not very good.
I would recommend this to a friendBrand response from Samsung
Posted .JMKW,
Thank you for purchasing the Q60A TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our sound does not sync with the picture. We had Geek out and they said we need an optimal cable. When we are off Spectrum it is fine but with cable it doesn't work right. Think we should have been told. Sounds like it is a common thing. Can't get there to get the cable.
I would recommend this to a friendBrand response from Samsung
Posted .Cooper,
Thank you for purchasing the Samsung Q60A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1901.0 which includes updates to address any lip sync or audio delays that may be occurring. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still hearing an audio delay across all sources/channels after updating and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Additionally, please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
NICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice................................................
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tough to contact people. But great pricing and service
I would recommend this to a friendGrace's TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just right for our home, and for us. It seems to do fine.
I would recommend this to a friendQuality picture but must be setup properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little difficult to set up tv with the manual software.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Qledworthit,
Thank you for purchasing the Samsung Q60A and for your review. We appreciate your feedback regarding the setup process of your new TV. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual
It is also available online on the Samsung website in the Download Center.
If you need assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I cannot recommend this television
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My always had bad sound quality, and after a year and three months, it has lost sound all together. I cannot recommend this television.
No, I would not recommend this to a friend