Customer Ratings & Reviews
- Model:
- QN50Q60AAFXZA
- SKU:
- 6453028
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality and easy setup process of the 50" Class Q60A Series QLED 4K UHD Smart Tizen TV. Many users are impressed with the vibrant colors and clarity of the display, while also appreciating the user-friendly interface and seamless integration with the SmartThings app. However, some users have expressed concerns regarding the short lifespan of the TV, limited viewing angles, and underwhelming sound quality.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grey lines on bottom of screen after 18 months. Warranty only covers a year—I am not sure if it’s just the norm for TV’s to burn out this quick but very unfortunate.
No, I would not recommend this to a friendSad day for a Samsung loyal customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV only lasted 1 year, start to turn on and off by itself just after 1 year, outside it's warranty! I had Samsung products all my life, this is sad to see.
No, I would not recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a second tv & Picture quality not as good as our new Samsung 70”. We were expecting same vivid quality so somewhat disappointed. Would have been willing to pay more for better quality but had tossed box
No, I would not recommend this to a friendDefective Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in the market for Smart TV, avoid The Best Buy at Long Island City and the Samsung - 50" Class Q60A Series QLED. It looks to me they Packaged the refurbished TV as brand new. Imagine if you have to return TV and home theater twice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AKfromLIC,
Thank you for purchasing Samsung's 50" Q60A QLED 4K TV and sharing your feedback of your purchase experience. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year this Samsung tv’s are a joke. Please consider getting another brand and I do not recommend Samsung.
No, I would not recommend this to a friendNot happy with the Q60.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, we have returned this TV and are upgrading to the Q80. The Q60 is lit from the edges. If you are not facing the TV directly, the color fades on the edges. Best Buy tech squad is the best.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thermador,
Thank you for sharing your review of the Samsung Q60A and for sharing your experience with this TV and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung Q80A TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke right after warranty expired. Did not even last a year and a half
No, I would not recommend this to a friendService
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Was in good condition when we bought it, then when they were packing it up they scratched it and didn’t tell us.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsumg Q60A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture But does not support next gen Consoles. I would not recommend for gaming
I would recommend this to a friendBrand response from Samsung
Posted .Joe0397,
Thank you for sharing your review of Samsung's Q60A TV. The Q60A features our Quantum Processor 4K Lite which optimizes content & transforms everything you watch into 4K, and Motion Xcelerator Turbo to minimize motion blur when watching action on your screen. When stepping up to the Q70A, you gain the advantage of our Quantum Processor 4K with Machine Learning AI, further increasing the clarity and smoothness of your 4K picture with an ultra-fast processor that adapts to each and every scene, no matter what the source. You also gain the advantage of Motion Xcelerator Turbo+ which allows you to see action scenes, sports, and gaming with minimized motion blur. Motion Xcelerator Turbo+ also supports advanced features like FreeSync Premium Pro for best game play available.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual with the tv and not able to change the colors. Everyone is white as a ghost and the screen is very bright.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sadness,
Thank you for sharing your thoughts on the picture quality of your Q60A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Not Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on Dec 21, 2021. On Dec 23,2022 it is not working. Trying to get warranty information and have been told several different things. Transferred to another number for tech support and after 50 minutes on the line with someone who really could not help me I asked for her to transfer me to someone who could help me and she did not. When I asked for her name and or supervisor she did not do this. After 50 minutes I finally got an appointment for 5 days from now. I am having a hard time believing that I bought one year ago does not work and it is this difficult to get any help with it. I will not buy a Samsung TV again and I will be buying my next TV elsewhere
No, I would not recommend this to a friendTv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good the pictures lags and now there is a line going thru the picture
No, I would not recommend this to a friendRemote doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv ok but remote doesn’t work. Called and was promised a new remote, a month later and it is not here yet
I would recommend this to a friendOLED is the way to go.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re not going OLED, then this is fine. BUT my new LG OLED looks better and has a much better interface.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LouisFromSF,
Thank you for your review of Samsung's Q60A QLED 4K Smart TV. Our Quantum Processor 4K Lite transforms what you’re watching into stunning 4K.
You can choose from different Picture Modes to suit your preferences. Go to Home > Settings > Picture > Picture Mode to choose from (Standard, Natural, Movie, Dynamic, & Filmmaker Mode. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Filmmaker Mode™ is a trademark of UHD Alliance, Inc.)
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and your content.
If you would like further assistance with settings adjustments or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software & Warranty Info
~ Samsung Specialist
Ref and black lines in the screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Red horizontal line and black vertical line on the screen taking it back to the store this week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jerome,
We appreciate your feedback regarding the screen abnormalities you are seeing on your new Q60A TV. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue is resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Yuck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is meh compared to cheaper options with a larger screen (Hisense 55H8G). I expected a lot more with it being Samsung, but I have been so frustrated with the laggy OS, and the ad filled apps that you can’t remove from the tv. This is an awful TV that I wish I hadn’t purchased .
No, I would not recommend this to a friendBrand response from Samsung
Posted .EnglandR,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1805.4 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If the picture you are seeing is not to your liking after performing any necessary firmware updates, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
You may also want to optimize the Smart TV performance and address your issue with response time with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care
For further assistance with features or settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Television
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad television. Would like a better picture quality but i can live with this one
I would recommend this to a friendBrand response from Samsung
Posted .Juice135,
Thank you for sharing your thoughts on the picture quality of your new Q60A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color very light and remote impossible to use without putting on a light
No, I would not recommend this to a friendAverage tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture fades as you move greater than 45 degree from the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Versatile,
Thank you for your review of the Q60A QLED TV and for sharing your thoughts on the viewing angle. Your Q60A is designed with Dual LED technology which allows the TV to balance color and brightness more accurately than conventional Edge Lighting arrangements. Samsung TVs with Dual LED also produce a wider viewing angle, making it better for everybody watching. Starting with our Q70A, our models feature a Wide Viewing Angle designed to let you see the full picture with brilliant color — no matter where you're sitting. From our QN90A Neo QLED Series on up, our models feature Ultra Viewing Angle allowing you to see every detail at any angle. Ultra Viewing Angle gives you the consistent detailed picture, even when sitting off to the side.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
Died after 8 months.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s got a great picture, and a lot of cool features but as with all Samsung products. It doesn’t last. I had it 8 months and it completely died.
No, I would not recommend this to a friend