Customer Ratings & Reviews
- Model:
- QN50Q60AAFXZA
- SKU:
- 6453028
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality and easy setup process of the 50" Class Q60A Series QLED 4K UHD Smart Tizen TV. Many users are impressed with the vibrant colors and clarity of the display, while also appreciating the user-friendly interface and seamless integration with the SmartThings app. However, some users have expressed concerns regarding the short lifespan of the TV, limited viewing angles, and underwhelming sound quality.
This summary was generated by AI based on customer reviews.
Televisions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixels make the picture burry and not totally sharp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed,
Thank you for choosing the Samsung Q60A TV and for sharing your feedback regarding your picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this television. It did not have a clear picture. Sound was hard to adjustst. I was not impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nancy,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy unless you don't mind being stuck on 16:9 format that is all you can get! I hate this TV wish i never had bought!! 1 year later the screen got lines, but that god i have geek squad to come fix this peace of crap!! DO NOT BUY THIS TV trust me!
No, I would not recommend this to a friendBummed out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv set up is hard to use along with adding chanels. Wish i could return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Done,
Thank you for your review of Samsung's Q60A TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60A TV under QLED 4K TVs > A Model Lineup to download the guides you would like.
The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this TV and it's issue with the speaker & volume. I've have to keep changing the decibles to high numbers depending on what channel is being watched. I had to purchase a sound bar that is about to be installed and mounted to the TV. Hopefully that will solve the problem. This should not have been necessary. I am not hard of hearing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
Thank you for choosing the 2021 Q60A QLED TV and for your review. There are several volume features you can enable/disable/adjust to your liking.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
disaPPOINTED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold me an open box TV as a new one.the box was taped shut and the stickers on the TV were crooked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bobfromeden,
Thank you for choosing Samsung's Q60A TV. We appreciate you sharing your in-store purchase experience with us. I recommend you contact Best Buy directly for assistance. I hope your issue is resolved quickly.
If you should ever have questions on setup, features or operation, Samsung is ready to help you with enjoying your new TV. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Disappointed in Samsung quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for 12 months, 3 weeks. Started sbowing a pixel line across the bottom and all the way across the screen. NEVER BEEN TOUCHED. NOW TRASH. Have bought samsung tvs for years. First problem I have ever had.
No, I would not recommend this to a frienddo not like at all going back to Sony tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not like tv at all sound very bad must go back to Sony tv this a must this model is low on my list
No, I would not recommend this to a friendBrand response from Samsung
Posted .fantasy:
Thank you for purchasing the Q60A TV and for sharing your feedback regarding the sound quality. One of the features of your TV is OTS Lite (Object Tracking Sound Lite) which means that there are strategically placed dynamic speakers that track the action and move the sound around you. . There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung Television Not worth it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture and sound quality. Disappointed with this purchase.
No, I would not recommend this to a friendWaiting on replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far picture is not sharp and colors muted. Being replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for sharing your thoughts on the picture quality of your Q60A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Smart hub problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not open apps menu, smart hub stuck in updating mode. Samsung Support could not fix the problem either. Even when I did factory reset it would delete certain apps then couldn’t open the apps to try to get them back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Problem,
Thank you for purchasing the Samsung Q60A TV. I am sorry to hear that you are experiencing an issue where your TV becomes unresponsive when updating.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware (version 1807.2) if you haven't already. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Burned Out TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a good tv. The picture went out in about 4 hours. I am waiting for a replacement and I'll cross my fingers it doesn't burn out as well. Other than being slow, Best Buy has been good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi badtv,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need assistance with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Ease of use
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv I’ve owned yet. Nice display. Very lightweight. Easy to set up and use.
I would recommend this to a friend Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a bad TV the resolution goes up no matter how much I lower it
No, I would not recommend this to a friendTv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good in built in tv damage 2 twice time i did return it at store not good.
I would recommend this to a friendBrand response from Samsung
Posted .Jess,
Thank you for your review of Samsung’s Q60A TV and for sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this tv again, or even a samsung again
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Bought in Dec. 2021
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in Dec. 2021 after a toy went through my old one. Still works like brand new 3 years later with it being played non stop by three kids and their gaming/ you tube binges. Definitely worth the money
I would recommend this to a friend - Pros mentioned:Remote control
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tv, the remote is USB c rechargeable and solar rechargeable. Very happy with my purchase
I would recommend this to a friend - Pros mentioned:Picture quality, Remote control
Samsung smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had rhe Samsung TV for about a month, but it has been amazing so far. Its sound is directed seamlessly to our older sound bar via optical cable. The old Visio soundbar can be controlled through the Samsung remote -- very nice!! Dolby mode works great. Also, the TV is super thin. Colrs are great.
I would recommend this to a friend - Pros mentioned:Picture quality
It worked…..until it didn’t. Screen of death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked fined in the beginning, nice picture and nice features. Then, I turned it on one day and the screen pixelated, goes black, and goes through a constant power cycle. Of course the warranty is over (1 year). TV went into the trash after a little over just a year. I guess having a TV to work for more than a few years is expecting too much these days. Will never by a Samsung ever again. Don’t wasted your money.
No, I would not recommend this to a friend