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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1022 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the exceptional picture quality and easy setup process of the 50" Class Q60A Series QLED 4K UHD Smart Tizen TV. Many users are impressed with the vibrant colors and clarity of the display, while also appreciating the user-friendly interface and seamless integration with the SmartThings app. However, some users have expressed concerns regarding the short lifespan of the TV, limited viewing angles, and underwhelming sound quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,022 reviews
  • Rated 4 out of 5 stars

    Black screen of death

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this tv, but the screen went black two years after purchasing it. We had to pay $140 to have the guy come look at it and said it was going to cost $600-800 to fix it. Sadly it was junk and was sent to be recycled.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Great for streaming TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV from Samsung. It may only be an "entry level" TV but it delivers an awesome picture and with Tizen you don't need to spend money on a streaming device. I have all the streaming channels I need on the home screen. I highly recommend this TV

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had good luck with television Samsung products over the years. This particular model is the right size for our living room and has been easy to use. Video quality is outstanding with sharp, vibrant colors. A great value for the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Remote control

    Rated 4 out of 5 stars

    Almost prrfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bright clear picture quality, lots of adjustments and options for picture and sound.somewhat diminished picture from side viewing angle.Remote is not user friendly for the average customer,but solar battery is a nice touch.overall satisfied with our purchase..

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Glad I chose this one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is wonderful, clear crisp colors. End to end picture. Television is light weight and easy to move around. My one dislike is the remote and the difficulty with controlling the volume. I found out that the remote for any other Samsung will control the volume on the new TV

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Foodie,

      Thank you for choosing Samsung’s Q60A TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in learning the various functions and settings of your new Solar Cell remote, you can download the Solar Cell Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the Q60A under "QLED 4K TVs” > "A Model Lineup". Additionally, you can find other guides and manuals to further assist you with your TV’s features.

      I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung Quality product Best Buy pricing and Serv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another high quality Samsung TV. Easy to install and get operational. Picture and sound are great. Price was a very good deal. Be sure and create a Samsung account if you don't have one, it will make installation easier.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Nice TV huge scratch on screen.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is beautiful and sleek. The colors are vibrant and the sound quality is good. I would’ve given it five stars but the screen has a scratch about four inches wide. It doesn’t affect the product but why is it there if it was packaged so nicely?

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lillycub,

      Thank you for purchasing the Q60A TV. We appreciate you sharing your experience and having received a scratched unit. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my Samsung TV. Had my old TV for 13 years so had to use a Roku stick to get Netflix & Amazon . Good picture and easy to use. The geek squad were very helpful showing me how to use the Tv,they were great

    I would recommend this to a friend
  • Pros mentioned:
    Color, Remote control

    Rated 5 out of 5 stars

    Love our new Samsung TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and sound are fantastic. Remote is easy to use. Price was great. Looks great on our living room wall. Great customer service in store and the tech support guys did great on the install.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Our 4th Samsung tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv . We are are retired and live on SS and my husband's retirement benefits so we cut the cable cord years ago to save money and use a HD tv indoor outdoor antenna. This tv offers everything we could possibly want . Lots of nice features like voice control, built-in Samsung tv channels plus you receive free Tubi TV and Pluto . The picture is sharp with vivid colors . The main drawback is the sound quality. You may want to invest in sound bars if you want sound to immerse all around you. We don't have an issue with the remote control as some of the other reviewers have mentioned. Our other Samsung remotes work well with this particular model too so we each have our own remotes . We buy only Samsung products because we know we're getting good quality . We're still using our older models in other rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Samsung 50" QLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sharp picture, easy to set up and get started. Adding the YouTube tv app was a bit tricky, but succeeded after a few tries. I went with a mount. Speaker quality is okay, but do like the bluetooth feature so able to augment the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality picture. Like always

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like always. Samsung does not dissapoint. Its picture quality is great. I bought this tv for my bedroom. 50inch model. I use it for gaming and sports. And it performs as I expected. Motion Blurr is good. But it also performs when watching movies. Really cool new rechargeable control. I love the slim desing. Cant say much about the built in speakers. As i have a sound bar connected to it. I like the software. It runs smooth. Also the wireless conection to the internet is good. Only con to this tv. It doesnt get too bright. For people who like really bright TV’s. But the clear quantom dot picture quality makes up for it. Obviously the higher price tag on the tv the better the Tv. But if this is your budget I definitely recommend this Tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Solid 50" TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 50" Samsung and was very pleased with the picture quality and ease of setting it up. The volume is actually good without a soundbar added. I plan on buying another one for another bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Lov'n It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicest gift I have bought myself in a long time. Love the size. Totally pleased with the sharpness and color. Wall mounted and so pleased with how much I enjoy the openness and space below it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Very Happy at This Price Point

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the value I have received being able to buy a QLED TV at this price point from Samsung. After I was able to experiment with the levels of contrast, color, and sound, this TV works very well for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has a great picture, was the perfect size to fit the existing entertainment center. It was easy to set up and did not take a lot of time to do so. The salesman was great to work with and was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Remote control

    Rated 5 out of 5 stars

    Samsung happyness

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent purchase. It is being used as a second TV as well as a monitor for a gaming system. The graphics and color are very good and we like the remote which can be charged by daylight.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Thinnest TV ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say much, love this TV. Upgraded from an older model, with older software. This one has a much clearer image, deeper colors, and the Tizen software is freaking awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. The picture is amazing. Its a nice feature to be able to use the Spectrum TV app and not having to lease a box from them. Set up is super easy and user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    The perfect addition to any home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for a great TV this is the one !!! Vibrant colors, and clarity with a beautiful picture. Easy set up and can fit in any room of the house. You will be pleased with your purchase.

    I would recommend this to a friend
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