Customer Ratings & Reviews
- Model:
- QN50QN90AAFXZA
- SKU:
- 6452058
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 50" Class QN90A Neo QLED 4K UHD Smart Tizen TV for its exceptional picture quality, vibrant colors, and easy setup process. While some find the price to be a con, many agree that the TV's features make it worth the investment. There are concerns about potential remote control issues and burn-in, but overall, customers are highly satisfied with their purchase.
This summary was generated by AI based on customer reviews.
Laggy, slow, frustrating interface
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendously slow and laggy interface makes operating this TV a complete nightmare. Picture quality is completely average and local dimming is intrusive and pointless. Again, the interface is so laggy and glitchy I absolutely HATE using this TV. I regularly switch between PC and Xbox and it's very frustrating. My remote is literally no more than 2 feet away and it still takes multiple button presses to do the simplest actions like changing the input source. Absolutely regret not getting a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi What,
Thank you for your review of the QN90A TV and sharing your experience with delayed response time.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Maria
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 2 replace Tv Sound distored after 2o minutes Had 2 return TV Remote was great solar with no battries needed Best buy employees were excellent in assistance
I would recommend this to a friendLasted only 7 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black spot appeared on the screen less than 8 weeks after purchase. Purchased the extra protection plan - jury is out on how well Best Buy plans to remedy the situation. I'll update.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jodie,
Thank you for choosing the Samsung QN90A QLED TV and taking the time to share your experience. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so that we can provide troubleshooting assistance or begin warranty service. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Save your $$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing, so much so that we returned it. The picture was fuzzy on graphics and facial detail.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv best quality tv for playing video games in my opinion
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV gives the best picture I have seen. It connects to the internet with no problems and allows me to use u-tube and streaming services. The solar powered remote works well without the need for batteries.
I would recommend this to a friend - Pros mentioned:Picture quality
YES
Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Neo QLED was worth the wait. This is my first smart tv. It is phenomenal. The picture is bright and colorful inspite of our family room with unadorned windows. I did add a sound bar to enhance the system. It was difficult to dicipher words with out it.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung - 50" Class QN90A Neo QLED 4K UHD Smart Ti
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 50" Class QN90A Neo QLED 4K UHD Smart Tizen TV. This is a great TV. Fantastic picture.
I would recommend this to a friend tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome awesome awesome awesome awesomeeeeeeeeeeee
I would recommend this to a friendBuyer Beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware of line showing up on TV! Purchased this tv from Best Buy, it was delivered one day after an online purchase. Everything seemed to work great but after 30 days the tv picture stopped working. Best Buy said since it was after their return policy (32 days) we had to contact Samsung. Samsung sent a technician who gave us a quote of $800 to fix!! The technician said there was probably a slight line showing up on the tv that we didn't notice on day 1 and should have returned it. When we notified Best Buy they were unwilling to do anything for us. We are so disappointed with Best Buy! They sent us a $1,000 broken tv.
No, I would not recommend this to a friend