Customer Ratings & Reviews

This review is for the 55” Frame, but it applies to the 50” Frame I bought and returned. Buyer beware. If you want a TV that reliably works, stay far, far away from the Samsung FrameTV. The problem is in its inability to maintain a connection with WiFi, which it needs to be functional. After setting it up, it worked fine and the picture was nice. The next day, however, it wouldn’t connect to the internet when I turned it on. I reset it to the factory setting, reset and reinstalled everything, and it worked great. Until the next day. And the next, and the next, and the next...you get the idea. I called AT&T, my internet provider, and they made some adjustments to my router, but it did no good. I already new that wasn’t the issue, because I have an old Samsung Smart TV in another room that runs on an older operating platform that connects seamlessly to my WiFi every time I turn it on. I’ve never even had to think about my WiFi with that TV beyond initial set up. So, I called Samsung (you can imagine how long that took on hold) and they ultimately sent out their service tech. He ran diagnostics and found 115 errors on my brand new TV that had been out of the box and installed for only 2 weeks. The Samsung tech (who works only on Samsung) said the techs have been complaining about this same issue to the company because they see it all the time, but Samsung won’t fix it. Instead, they blame the customer’s router. And the recommended fix for the techs is to replace the main board IN A BRAND NEW TV. Yes, that’s as ridiculous as it sounds. The Samsung tech said replacing the main board only has a 50/50 chance of solving the problem, and he has one customer who has had him come out for the disconnection issue 7 times, and that’s with the main board replaced and a new TV replacement by Samsung. The Samsung tech straightforwardly told me that there’s no way a brand new TV should have 115 errors in 2 weeks, and that I’d be better off returning the Frame before my return period expires and just get a different TV altogether. He said the issue is with the Samsung software, which they have no intention of fixing. So even the guy who works for Samsung has zero confidence in the quality of this product. If you are lured in by the sleek look, the flush mount, and the prospect of having a piece of art on your wall instead of a black rectangle, just ask yourself how happy you’ll be having to unplug and reset the TV or return it to factory settings and set it up all over again every time you turn the stupid this on. Oh, and when the service tech comes over, be prepared to take it off the wall because they won’t look at it if it’s hanging. All the hype that it’s the #1 TV that interior designers recommend? That interior designer won’t be on their hands and knees unplugging and replugging and resetting your TV for you night after night, day after day. I returned it to Best Buy along with a 50” Frame TV that I bought for another room and never unboxed (thank goodness.) I’ll be replacing it with an LG Gallery OLED, which mounts flush to the wall and has way better picture quality. And if I want art, I’ll just stick a painting over it.

Great! High technologies with wonderful view. wanted better design for this high value product.

Excellent quality price was right Greek squad installed I'm loving life Just moved from Cal to Ga. I recommend going to best buy outlet

This is a great television if you don’t want to stare at a black box on the wall when the television is off. The included flush wall mount is an added bonus.

Looks nice with extra features but still may not be worth the excessive mark up

Awesome TV. It really does look like a picture frame when the wires are hidden. You can purchase art or add your own art to the frame.

I love that wall flush tv mount. This is my second purchase for my master bedroom. I like the wall art and outing family photos.

Must buy. I really enjoy seeing my pictures turn into art work. Highly recommended. Good picture and d Sound quality.

The look of the TV is great! It's always a conversation starter when we have friends over.

easy to place on wall. i like the art mode. video quality is great. very easy to set up my streaming services.

My 2nd Samsung frame TV & I love it more than the first! It has awesome features and an amazing picture!

Excellent product looks great as artwork on the wall. Blends in and can’t tell it’s a television.

I am in love with this TV. It looks great on my wall and the quality is incredible. 10/10

This is an awesome TV, the picture is outstanding and it is so cool when displaying art

It displays great art work pieces on the frame screen

This tv is amazing! Looks great, sounds good and fit so flush against the wallZ

Great picture, perfect installation over the fireplace. Great customer service!

The wall mounted Frame TV has exceeded our expectations. Perfect for our living room.

Love so life like to a fine painting and accents the room as we liked

Great TV I highly recommend it. It comes with the mounting bracket.