Customer Ratings & Reviews
- Model:
- QN50LS03TAFXZA
- SKU:
- 6403063
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality and art mode of the 50" Class The Frame Series LED 4K UHD Smart Tizen TV. Many customers find the TV easy to install and operate. However, some customers have concerns about the price, Wi-Fi connectivity, and software usability.
This summary was generated by AI based on customer reviews.
Nice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my dad he loves it. Uses it in his pool room.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Beautiful tv. Definitely on the higher end but worth it.
I would recommend this to a friendGreat TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Haven't "framed it" yet, but LOVE the TV!!
I would recommend this to a friendTv 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- Excellent greeeeeeeeeeeeeeat fantastic very good
I would recommend this to a friendGood tv, ok price, nice frame and mount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but for the price, the picture drops dramatically based on viewing angel. If it was appropriately priced, I’d give 5 stars. For this price range, it’s decent
I would recommend this to a friendBrand response from Samsung
Posted .Pejj:
Thank you for purchasing the Samsung Frame TV and for your review. Your thoughts regarding the viewing angle is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Longer cable is $300
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV quality was exceptional and we were very excited to purchase it until the additional costs start piling up. First we purchased the bezel (frame) because it is not included which we were aware and what’s the point of spending the money on the tv if it doesn’t look like a picture. The real issue we ran into was that the “one connect cord” which controls everything to the tv wasn’t quite long enough to hide behind the wall as we did with every other tv we have owned. My first thought was no problem we will just buy a longer cable. I was shocked to find out that the longer cable that is sold for this tv is $300!!! So after spending 1300 on the tv $150 on the “frame” and still not being able to use it to our satisfaction, the additional $300 was just unacceptable and we are returning it. So buyers beware and make sure you check the distance before you get make the purchase and have to go through the painstaking return process.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Derek:
Thank you for your review of the Samsung Frame TV. I am sorry to hear that you are not completely happy with your purchase and will be returning it. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Defective products
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1month tv having issue connecting to Wifi. I have 3 Samsung TVs two of which a frame TVs and only the frame TVs will consistently drop the Wifi network connections within a couple of days. I have tried the troubleshooting process of unplugging/ replug and factory resets but the issues continues to occur every couple of days. Not to mention they sent a defective product after the order has been on back order for 2 months after I purchased them in November.
No, I would not recommend this to a friendNot Happy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. I sold mine and bought a LG OLED EVO G1 55” ten times better!
No, I would not recommend this to a friendPower Cycling issue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment! TV constantly turned itself off and on again. Manufacture called the problem “power cycling”. Their phone-in tech support took control of the TV, but were unsuccessful in correcting the problem. On line research found this to be a common problem with the Samsung Frame TV. Finally exchanged this TV for a Sony.
No, I would not recommend this to a friendMalfunction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The box is broken tv won’t turn on had it for a little over a year
No, I would not recommend this to a friendDoesn’t look like art
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Doesn’t look like framed art at all. You would be better off buying a good looking tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mj258:
Thank you for purchasing the Samsung Frame TV. You can adjust Art Mode settings from your SmartThings app. Tap the Art Mode button located in the upper right corner, then tap settings. You can change the brightness and color tone. You can also adjust features such as night mode, sleep after settings, and motion detector sensitivity.
For your reference, here is a quick tutorial of using Art Mode that may be of help:
https://www.samsung.com/us/support/answer/ANS00076727/
I hope this tip helps. For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions