Customer Ratings & Reviews
- Model:
- UN50U8000FFXZA
- SKU:
- 6619440
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality of the 50” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025), and find it easy to install and setup. The size and weight are also appreciated, with users finding it suitable for any room. Some customers have noted that the remote control could be improved.
This summary was generated by AI based on customer reviews.
Poor quality, too dark and keeps crashing. Avoid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too dark, and no way to fix. None of the brightness or viewing setting work to address this issue. It makes everything unwatchable. Additionally, the plugs are straight from the back of the unit, so it doesn’t work for wall mounting. Our last Samsung had plugs to the side for this. All the streaming applications keep frapping out as well, and we are forced to reboot the TV & software multiple times a week. We bought this TV a couple months ago to replace another Samsung that died after 3 years. Overall very disappointed with Samsung. We’re returning this one and won’t be buying another.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CaraGPW,
We’re sorry to hear you’re not fully satisfied with the picture quality on your Samsung U8000F TV. If the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode
• Standard – Default mode for general viewing
• Dynamic – Brighter and clearer, ideal for well-lit rooms
• Movie – Best for dark room viewing
• Eco – Energy-saving mode
• Filmmaker Mode – Preserves content as intended by creators
To fine-tune brightness, go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, then adjust the Brightness level (0–50) to your preference.
Lastly, please make sure your TV is running the latest firmware: Home > Home > left directional key > Settings > Support > Software Update > Update Now
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Time response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Service-Thanks to the whole Best Buy Team
I would recommend this to a friendSamsung 50 good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and bang for the buck. Overall positive and a good experience working with the Best Buy team.
No, I would not recommend this to a friend- Cons mentioned:Remote control
disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the power connection was broken so I couldnt power up the tv to check it out. so I cant give an honest opinion. had to return it. very disappointing because I really wanted to try this Samsung tv since I heard they are really good TV's.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertH,
We're very sorry to hear about your experience receiving a broken TV. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.
~Samsung Advisor
Awesome TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my Dad and he is loving it. He loves the Samsungs channels because he can choose from hundreds of channels. It has all the apps you want and more. Great TV.
I would recommend this to a friendFriendly, economical and convenient location in my
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy all of my electronics from Best Buy. They are helpful and very reliable and friendly. Always have great prices on items I’m looking to purchase.
I would recommend this to a friendEasy choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung tv’s have excellent picture quality and easy set up.
I would recommend this to a friendSamsung t.v.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung one of my favorite name brands..got this 50" t.v. for my bedroom (my old one gave up) and love it...I recommend
I would recommend this to a friendSamsung tv's are the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 50 inch Samsung Tv is awesome! Just want my daughter wanted for her birthday!
I would recommend this to a friendSam TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV good but needs more ports. No added port to plug in Roku and doesn’t have optical port for Bose speaker so needed to buy a new speaker.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Excellent Excellent Excellent Excellent very
I would recommend this to a friendI would get a different tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good, but for some reason the first tv had a glitch on some shows, then a line on the tv appeared out of nowhere and we had to return it. They gave us the same tv, and is also glitching on some shows, particularly netflix shows
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MauricioS,
Thank you for your feedback. Please ensure your U8000 TV is running the latest firmware update 1132.0. To do so, go to Settings> Support> Software Update. If that version is not available you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
~Samsung Advisor
NO TV YET-DIDN'T DELIVER AND NO ONCE CONTACTED ME
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $400 purchase, Best Buy is asking me to review an item I still haven’t even received (the review needs to be in by today) — but here we go. My TV was supposed to be delivered last Friday. It never arrived, and no one contacted me to explain the delay. I called customer service six times that day and was repeatedly told, “Don’t worry, it’s on the way.” It never showed up. I called again the following day, and no one could explain what happened to my delivery. On three separate occasions, I asked to speak with a supervisor. The first representative told me there was no one above them. The second said I would receive a callback within two hours — that never happened. The third promised a call within 30 minutes — that also never happened. In total, I have spent nearly two hours on hold just trying to get basic answers, only to be told what I think I want to hear, with zero follow-through. My delivery has now been rescheduled for tomorrow (8 days after the initial supposedly delivery date), but I still have not received any confirmation. At this point, I have very little confidence it will actually arrive. Meanwhile, Best Buy charged my card on day one, despite failing to deliver the product or provide reliable customer support. Whoever oversees phone customer service at Best Buy needs to seriously evaluate what’s happening. I would strongly suggest leadership make some test calls themselves to experience how inefficient and time-wasting this process is. This has been a frustrating and exhausting experience that falls far below expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StevenInWeHo,
I'm very sorry to hear about your delivery experience and hope that your scheduled delivery date goes smoothly. If there's anything we can do to support you, or if you have any setup or product questions, please do not hesitate to reach out. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Crystal UHD Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv so many steams I could watch for free and I would buy this product again in the future. 10/10 would recommend
I would recommend this to a friendSecond Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service setting uo this new TV. Second Samsung i have purchased. Very pleased with geek squad attention!!
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite things that Best Buy provides is Open Box availability for products. I always get a great item at a great price, and this was no exception.
I would recommend this to a friendPerfect for the guest rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little units. We have 4, one in each guest bedroom.
I would recommend this to a friendGood TV for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lovely TV that meets all my needs. I don't watch a lot of television, but it has a simple menu and I can use it to watch DVDs, VCRs, Roku, and my cable package.
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.high quality, fast response, and easy to use. I purchased for living room and after reviewing several TVs and comparing, this Samsung TV was the one I chose. very glad I did.
I would recommend this to a friendTailgating at it’s finest.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big upgrade from older model. Bought this for our tailgating tent, and we are pleased with this purchase.
I would recommend this to a friend