Customer Ratings & Reviews
- Model:
- UN50U8000FFXZA
- SKU:
- 6619440
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent picture quality of the 50” Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025), and find it easy to install and setup. The size and weight are also appreciated, with users finding it suitable for any room. Some customers have noted that the remote control could be improved.
This summary was generated by AI based on customer reviews.
Joe’s review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly and knowledgeable associates. Geek squad were great as well
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure what is causing this issue, but the sound portion is not with the person talking. It's awful.... Can't watch it because the mouth is not with the words. Please advise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EugeniaA,
We appreciate your review of Samsung’s U8000F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Good quality picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my new TV, have it in my bedroom and enjoying every minute of it
I would recommend this to a friendNeeds owners manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice TV but it would have been better if it came with an owners manual.
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. My experience hasn't been stellar but decent for what I paid. Really unfortunate there is no Multiview for this model. Also have a hiccup where my samsung remote turns on/off both my tv and monitor.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Alex,
Thank you for your feedback. We are sorry for any confusion about the specs of your TV. If you are looking for a TV with the multi-view feature, we recommend starting with our Q7F TV Series and above.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Quality TV's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Samsung TV, all in use. Finest quality, never had any problems with earlier models.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size great screen quality and best of all easy set up . Love it!
I would recommend this to a friendGreat service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV Great service. I was in and out in 15 minutes.
I would recommend this to a friendGreat investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent display and easy to set-up and use! Perfect for all ages.
I would recommend this to a friendDamage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I technically had to buy this product 3 times. The first one I bought was damaged. I went to the store to return the item as I bought a damaged TV, I was accused of damaging it myself. After about 30 mins I was defeated and said I would purchase another TV and call corporate another day as it was almost closing time but insisted they check the TV before I took it home. The manager stated I needed to pay before they even checked it, which I did. That TV was also damaged! Only then did the manager agree to return the original TV and exchange the second. Thankfully the third TV was not damaged and I was able to leave with the TV after being at the store for over an hour and being embarrassed by the manager.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TinaG,
We appreciate you sharing your delivery experience and are sorry to hear that your TV arrived damaged. For issues related to shipping or delivery, we recommend reaching out to Best Buy directly so they can assist in resolving the situation.
Once your issue is resolved, if you have any questions about setup, usage, or features, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Easy to setup and picture quality is an upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced previously purchased 43" as that was smaller and this 59" fits great
I would recommend this to a friendFor better or worse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a cheap smart remote. Not cable friendly. Does not have the standard remote, as the specs stated. Streaming ok . Tuner is cable ready with clear QAM. Last years model with the standard remote was great for cable or streaming.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThomasTV,
Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
It is very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very clear I like it and it’s Izzy to use my son
I would recommend this to a friendAwesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as intended and it is good for my gaming habits.
I would recommend this to a friendNice Picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for the price with 4K Smart Crystal Tizen
I would recommend this to a friendBroken screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this TV a zero if I could. So my TV arrived in a perfect box with no damage whatsoever anywhere on the box, not even as much as a little scrape or dent or anything. So when I opened up the box and pulled the TV out, the whole entire screen was coming off of the back of the TV and it was all scratched up. So I looked at some reviews and apparently a whole lot of people are having the same problem, receiving this television with broken screens. Not only that but this whole entire television just has a very super cheap feel to it. It's light as a feather for a reason, it's a piece of crap. So I had to pay an extra $100 to rent a car so I could return the TV back to Best Buy because they wouldn't come and pick it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaguar,
We are very sorry to hear about your experience receiving a broken U8000F, and we appreciate your patience in having to deal with the hassle of an exchange. If there's anything we can do to assist you, please do not hesitate to reach out to us at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Televisions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv initially worked great until a line appeared, tried to take it back the same day and was denied return stating that it was intentional damage to yhe screen. I will never purchase from Best Buy again with there 15 day policies on Televisions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AvaE,
Thank you for sharing your return experience with us. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Recieved Broken and Severely Cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all, should've known that because it was the last in the store that people could've been returning it faulty/broken, and it was a constant return/replace item. I don't know what else to say, but I'll definitely be looking for a different TV with more of it in-stock. For those who want to buy this TV know that the build of it is severely thin and flimsy, which is probably the cause for the cracked screen, etc. I'd say look for something with more protection, or better and thicker material. Atleast they gave me a full refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HBee,
We know how disappointing it is to receive a damaged screen, especially after taking care during setup. Unfortunately, damage can still occur during transit if the TV isn’t kept upright or is mishandled, even if the box appears undamaged.
We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.
~ Samsung Advisor
Broken TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen seemed to be broken inside and no picture was availabal. RFeturned to Best buy and replaced with no problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidW,
We appreciate your patience in having to deal with the hassle of an exchange and hope you are now enjoying your new TV. If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
DON’T BUY THIS JUNK!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“You get what you pay for” applies to this TV. I’m very disappointed as I expected way more from a Samsung TV, even a lower model. However, this TV is an, absolute piece of junk. The audio sounds like mono from 1970. The color is awful. The WiFi never works. I wish I could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnV,
Thank you for your feedback on the sound quality of your Samsung U8000F TV. First, ensure your TV is running the latest firmware: Home > Settings > Support > Software Update
To improve your sound, try different Sound Modes (Standard, Optimized, Amplify), or fine-tune your setup in Expert Settings under: Settings > All Settings > Sound.
For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website.
~Samsung Advisor