Customer Ratings & Reviews

Reporter,

We appreciate your feedback on the picture quality of Samsung’s U8000F 4K TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.

First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content

You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.

If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.

~ Samsung Specialist

AlD1,

We appreciate your feedback on the picture quality of Samsung’s U8000F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.

First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content

You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.

If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.

~ Samsung Specialist

Hi amajul,

Thank you for your feedback. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.

~ Samsung Advisor

Hi 1der,

We're sorry to hear of the issues that caused you to return your U8000F TV. Should you give Samsung another look in the future, we’d be glad to assist with setup, settings, or features. You can contact us at 1-800-SAMSUNG, 8AM – 12AM EST daily, or LiveChat with a representative at the ‘Support’ link on our website.

~Samsung Advisor

Hi DeborahB,

Thank you for your feedback. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi DummerThanASmartTV,

Thank you for your feedback. Please know we are available and would have been happy to assist you with adjusting setup, picture, and sound adjustments that could have improved your experience.

We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.

~ Samsung Advisor

Hi JersonA,

We appreciate your feedback regarding parts missing from your U8000F TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~Samsung Advisor

Hi KarenJ,

We appreciate your feedback and are sorry to hear your remote isn’t controlling your external device. Please try the following:

1. Check the Remote’s Batteries: If you haven’t already, try replacing the batteries with new ones and confirm they’re inserted correctly.
2. Check IR Functionality: Use your phone’s camera to look for a flashing light at the front of the remote when pressing a button. If you see it, the IR signal is working.
3. Enable Anynet+ (HDMI-CEC): If the connected device supports HDMI-CEC, the TV remote can control it. To enable Anynet+: Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
4. Set Up Universal Remote (if needed): If your external device doesn’t support HDMI-CEC, go to: Home > left directional key > Connected Devices > Universal Remote Setup, and follow the on-screen instructions.

If none of the above resolves your issue, feel free to call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi TickedOff,

Thank you for sharing your experience, and we're sorry for any confusion surrounding the screen on your Samsung TV. We understand it may look like the barcode sticker is applied directly to the display, but it’s actually attached to a protective film covering the screen.

When a screen film is included, it’s usually marked with an orange pull tab in one of the corners, along with a small illustration showing how to remove it safely. In some cases, the film may not have a tab - but you’ll still find a barcode sticker applied to it.

To remove the film, place a piece of tape on one corner, press firmly, and gently lift. The protective layer should begin to peel away with the sticker still attached.

We hope this clears things up! If you need more help, please don’t hesitate to reach out - Samsung Support is here for you at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or via LiveChat at the ‘Support’ link on our website.

~Samsung Advisor

Hi GaryC,

We’re sorry to hear that your Samsung TV arrived damaged, and we appreciate you letting us know. Since delivery-related concerns are handled by the retailer, we recommend contacting Best Buy directly for assistance with correcting the issue.

If you have questions about using or setting up your TV once the matter is resolved, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.

~ Samsung Advisor

Hi Gage,

Thank you for your feedback. I'm sorry to hear you received a broken U8000F TV.

We hope you’ll consider Samsung again in the future. If you do, we’re always here to help with setup and support. Reach us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit our website to chat live and access manuals or software.

~Samsung Advisor

Hi JenniferP,

Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback on the sound quality. To ensure you’re experiencing the best possible audio, we first recommend checking that your TV is running the latest firmware. To do this, navigate to: Home > left directional key > Settings > Support > Software Update.

If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting:
Go to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced sound without emphasis on any one range
• Optimized: Enhanced effects and spacious sound
• Amplify: Boosts mid and high tones to make dialogue clearer

You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences.

For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi JosephP,

I'm very sorry to hear about your delivery experience. I recommend reaching out to Best Buy to assist you with a replacement.

If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi NicholasK,

Thank you for reaching out to us. Please give us a chance to assist you by calling us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.

~ Samsung Advisor