Customer Ratings & Reviews
- Model:
- RW51TS338SR/AA
- SKU:
- 11619523
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Wine cooler
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Extra plus- Holds oversize bottles like Champagne or fat wine bottles.
I would recommend this to a friendSamsung 51-bottle wine cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything works as advertised. Great purchase.
I would recommend this to a friendSamsung wine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance, the dual section is amazing!!
I would recommend this to a friendOMG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice i like the design just love it because it’s samsung
I would recommend this to a friendWell-made!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very satisfied with the product! Love it!
I would recommend this to a friendSatisfied Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very excited about this item. I haven’t installed it as of yet. However, Tim made sure that I received everything that I was asking for and more. He was very helpful in helping me pick out products that fit my needs.
I would recommend this to a friendWine fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good product. Shelves are a bit too close for some slightly larger bottles and the shelves are a bit stiff for the last push into the fridge but overall very happy with our purchase
I would recommend this to a friendForm Over Function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it looks sleek and is quiet, this refrigerator has two major design flaws. The first is the lack of space between racks to accommodate thicker bottles of wine, such that it overstates its true capacity. What is frustrating about the design is that there is ample internal space if it did not divide the unit into dual temperature zones. The need to hold more types of bottles far outweighs the “marketing” of internal temperature differential to consumers. Clearly, this is a SubZero wanna-be that fails terribly. Secondly, light is one of the worst possible enemies to the proper storage of wine. The fact that there is no way to turn off the light within the refrigerator (other than to remove the bulb) is absurd. This inflexible fact should have been disclosed to potential buyers up front.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lopaka! We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. If you have questions or further concerns, contact us directly. (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) using ticket number: 1143850897
Thank you for being the very best part of Samsung.^Nic
Knowledgeable no pressured sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moe was polite, patient, professional and very knowledgeable about the products. he listened to us before making requested suggestion. very helpful a no pressured sale.
I would recommend this to a friendGreat Wine Cooler
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a wonderful experience from order to delivery. I will definitely purchase from Best Buy again.
I would recommend this to a friendExceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge exceeded my expectations. The drawers are easy to pull out. I love the dual zone too!
I would recommend this to a friendWine Cooler
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time we bought the product - delivery guys were great
I would recommend this to a friendDisplay/motherboard failed twice within a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about this unit but have had multiple issues. The display/motherboard went out within the first 6 months and was able to get that replaced at no cost through Samsung. However, the same display/motherboard went out again three months later and Samsung would not replace. I have no idea what temperature it is running at now and it would be an expensive fix. When it comes to Samsung, stick to their TVs only.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a perfectly working refrigerator is essential, ScottJ. We'll be glad to look into this for you.
To better assist you, please contact our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Wine cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice unit only wish more champagne bottles could fit
I would recommend this to a friendWine Cellar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality finish and look as expected of a Samsung product
I would recommend this to a friendSamsung wine cooler
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Wine cooler. Great for sodas as well
I would recommend this to a friendDisplay lights went out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display lights went out just after the 1 year warranty period. Did not expect this from Samsung. I am not able to set and look at the temperature settings. So disappointing and frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shaun,
Let us get your refrigerator working again.
Please see the "Control panel" and "Setting The Temperature Controls" sections on pages 21 - 22 of the user's manual to get the display light and temperature settings working again.
Manual:
https://downloadcenter.samsung.com/content/UM/202011/20201117102444843/RW51TS338SR_User_Manual_200806.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060893 to help our team pull up your information.
Have a great day.
^Aloe
Cheers to an Excellent Wine Cooler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a member of the Insider Community, I was recently given the opportunity to test the Samsung 51-Bottle Capacity Wine Cooler in Stainless Steel. I was very excited because we have recently remodeled our Kitchen, redone the flooring and repainted our home and our living area has a much more elegant and upgraded look. It was time to find a better way to display our wine than on the bookshelf next to the fireplace. So far we are extremely happy with it. While we don’t have it built into anything, it is very sleek looking so it doesn’t stick out too much as an eyesore. The dual zone temperatures are extremely accurate and is a nice way to be able to store whites and reds. It is also very easy to be able to operate. I was very surprised at how quiet it is; I expected it to be a little bothersome but you barely notice it is there. There are only two only drawback at this point that I would point out. One the bottles have to be the exact standard shape or they will not fit properly on the racks, so it leaves some bottles without a place to be stored. And second, when you push the racks in, you have to make sure they click in order for the door to fully close and seal. I would definitely recommend this wine cooler to anyone looking.
I would recommend this to a friendWine fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but the door is crooked. Trying to get a replacement but having trouble getting through to Best Buy geek squad.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289.
Call available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
NOT GOOD
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IN 1 YEAR, THE DIGITAL GAUGE WAS BROKEN...... GEEKSQUAD WARRANTY IS WORTHLESS. THEY WANT ME TO TAKE IT BACK TO THE STORE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for the review. We would love the opportunity to speak with you about your wine cooler to determine how we can best assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145024768) to help our team pull up your information.
Have a great day.
^Charles
