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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2265 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers recognize the 55" Class 4K Ultra HD TV's exceptional picture quality and ease of use, with many praising the smart features and user-friendly remote. While some users found the number of HDMI ports insufficient and noted that the refresh rate could be improved, the overall experience is considered positive, particularly given the price point. The stand design received mixed feedback. Many appreciate the color accuracy and the straightforward setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,265 reviews
  • Rated 5 out of 5 stars

    Perfect Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am mostly using this TV for Gaming & Movies. Refresh rate is perfect for games and 4k content looks awesome on this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tv sound was a bust a year after purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv volume can’t go higher than 40 without my tv rattling/shaking with a busted bass. I’ve never exceeded 80 on it because I really do take care of everything I own. It’s unfortunate that I probably picked a bad product so now I haven to resort in purchasing a sound bar just so I don’t have to worry about my tv breaking even more. I’m just a regular guy wondering why things like this happen and if there’s anything you good people could do for an honest review about my purchase. Thank you for your time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4k and HDR together make an amazing combo for the best picture quality I have ever experienced. Sound is pretty good too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have enjoyed the new Samsung 55". We had a 40" thinking this was large enough but we're glad we made this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BLESSINGS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NOW USE MY LIVING ROOM BECAUSE I HAVE A DOPE TV AND THE XBOX ONE S CONNECTED. I LOVE IT. I REALLY WANT A 8500 SERIES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture and great gamer tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this smart television anyone who is in the market for a larger system. It's all I expected it to be!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very finicky and take some getting use to. But overall we are satisfied with it and look forward to using it for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice size tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture could be better when up close. Sound is loud without surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and picture. It has everything you need from TV to apps. Would recommend this product over and over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He has a very clear picture so amazing I feel like maybe I'm looking out the window I'm very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Set up was easy. It's surprisingly light for its size. The picture is fantastic, as are the colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewed online for model specs and price. Went into store for actual purchase and delivery date. All worked perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was afraid at first to buy a Samsung with all the publicity about Samsung phones exploding. But very great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on AMZ Prime Day as Best Buy marked down this $899 4K TV to $599. Incredible LED picture even on sunny days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Holiday purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third samsung tv, one word...exceptional!! It has taken me a minute or two to get use to the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this tv it looks good and it's fast when you are changing from one app to another one .. good job samsung .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super price, great deal. Super installation and service. Cleaned up and worked to make the installation wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guess I got a good deal for UHD Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to BestBuy offer I was able to get aTv set with real high definition It was a largely postponed adquisition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Researched various TVs on Best Buy site and had a great experience with the staff in the store to purchase this TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok tv for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv for the price. Have had some problems with losing the programmed icons. Very easy to mess up. Very hard at times to fix.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for your feedback on this Samsung. Your user feedback is very important to us and will be shared with our TV team.

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.


      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

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