Customer Ratings & Reviews
- Model:
- UN55TU8000FXZA
- SKU:
- 6401746
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8 Series LED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and reasonable price. Many customers rave about the TV's stunning visuals and vibrant colors, while others appreciate the user-friendly interface and quick setup process. However, some users have expressed concerns about the remote control, screen issues, connectivity problems, volume issues, and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
LOVE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was due time to upgrade my TV and didn't want to break the bank. This Samsung TV is awesome so far, love the smart features and the ambient mode it comes with. Highly recommend!
I would recommend this to a friendThis TV is a Diamond
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this TV. Its has everything built in it that I need and want. So much better than my Old TV. Much Faster and lots of Streaming Apps, Even Apple TV!!!
I would recommend this to a friendHighly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv! Beautiful display, minimal bezzles, and easily recognizes consoles and dvd players and labels them so you don't have to remember what's HDMI1 and 3 and so on.
I would recommend this to a friend- Pros mentioned:Picture quality
Poor Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The visual quality is good but the sound is poor. When I have to turn a volume up to just about its limit is not a good thing. I am now going to invest in a sound bar, not happy.
No, I would not recommend this to a friend Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service was prompt and courteous. The associate advised us of the risks in transporting the large TV. I appreciated that and we had it delivered instead.
I would recommend this to a friendTelevision is awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. Does everything that i need it to do and then some!!! have all my devices hooked up and even has the portrait feature for screen saver which was totally unexpected.
I would recommend this to a friendSolid tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome value tv. If I’m being tedious, I wish the remote lit up, but super happy with purchase. Scored a great deal from Best Buy,
I would recommend this to a friendEnjoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy to have made this purchase when I did. Everyone from the salesman to the delivery men, Joseph and Victor, made the purchase a much more greater choice.
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have it mounted to the house outside and we cover it with a waterproof cover. So far so good! $500 vs $4000 for an outdoor TV. Thought we’d give it a try and all’s good!
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture, but sound and video glitches
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great! The issues are with the sound and apps. Our receiver is older, but the optical sound line keeps switching to HDMI. Also, the video says it's not connected sometimes. Have to switch displays in settings. Really frustrating. The seamless switch from non-smart, to smart TV was not 100% seamless. We don't have this problem with our series 7, but that one is hooked up to our soundbar. A reveiver upgrade is not in the cards right now so we will have to make do. Just something to be aware of when buying this TV.
I would recommend this to a friendBrand response from Samsung
Posted .Rlav:
Thank you for purchasing Samsung’s TU8000 TV and for your review. I am sorry you are experiencing difficulties setting up your TV audio to play through your AV receiver.
1) When connecting the optical cable between the TV and A/V receiver, make sure that the sound output is set Optical on your TV.
2) In case of HDMI eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV. However, the eARC can be used only when the A/V receiver supports the eARC feature.
Should you need assistance with setup, functions, features, or settings, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Mother approved
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my mother and she loves it. Coming from a TV that was only 720p, it was a huge upgrade and she's only ever said good things about it.
I would recommend this to a friend- Pros mentioned:Tv quality
Not good but not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There wasn't any info about how to set up and use different functions. If not for UTube, I would've returned it. Once we figured it all out, found TV to be pretty awesome.
No, I would not recommend this to a friend Love MY Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited to review as wanted to see if this TV would work after 6 months. Glad to say 0 issues to date. Love my Samsung so much going to get one for the bedroom.
I would recommend this to a friendI love it !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv! Great picture quality! I can easily use my Apple TV and navigate through my apps. I love Samsung products
I would recommend this to a friendSolid and great bargain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV for a vacation house. Needed good performance that wouldn’t break the bank. Performs well. Samsung makes great Televisions. It’s my go to brand.
I would recommend this to a friendGreat TV! The image is neat s d the sound perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought three items recently, a gas stove, a microwave and a 55” TV . I like the most the customer service! THe employees who help us with these were excellent!
I would recommend this to a friendReview of Best Buy Service and communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it depends upon what I am rating. the TV is perfectly fine. the installer was very good. The whole delivery process was a nightmare bec it was impossible to reach anyone on the phone and I was disconnected after loooong wait times. the right hand at BB does not appear to know what the left is doing. My calls were to insure that the installer knew it was a wall mount. Despite all my efforts, he did not which led to all kinds of issues. Although I was told he would be a member of the "geek squad," he was an independent contractor. I did not have a good experience with BB although I did with Preston and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for purchasing the Samsung TU8000 TV and sharing your review. I hope setup went smoothly with your new TV, and you are now enjoying the picture brought to you by the Crystal UHD processor.
I am sorry to hear of your poor purchase experience. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
If you should ever have questions on setup, features or operation, Samsung is ready to help you with enjoying your new TV. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great for the value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works terrific able to use it as a monitor with hdmi to my computer watched a paid bts concert on a nice uhd screen...like all the free channels with Samsung tv...
I would recommend this to a friendTV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fine but UI/Processor is trash. Do yourself a favor and buy something better
No, I would not recommend this to a friendPerfect TV for the bedroom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ambient features. Also, was easy to connect the TV to blue tooth ear buds so that my wife doesn't get disturbed when I'm watching Cobra Kai to fall asleep.
I would recommend this to a friend