Customer Ratings & Reviews
- Model:
- UN55TU8000FXZA
- SKU:
- 6401746
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8 Series LED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and reasonable price. Many customers rave about the TV's stunning visuals and vibrant colors, while others appreciate the user-friendly interface and quick setup process. However, some users have expressed concerns about the remote control, screen issues, connectivity problems, volume issues, and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
Samsung Crystal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pleased with my purchase. It took longer than we expected to pickup but was somewhat expected. I would like to recycle my old TV if possible.
I would recommend this to a friendNice 55" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was looking for a new TV, so we got this 55" Samsung TV for her family for Christmas. It took a while to set it all up. It looks great on HD programing. It didn't come with an HDMI cable.
I would recommend this to a friendAwesome TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We checked so many reviews before finally deciding on this one. I love the sleek remote with just the right buttons needed. Good purchase.
I would recommend this to a friendGreat tv and greater installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jeff and john were the best installers I’ve had. Courteous, conscientious, and knowledgeable. 6 stars if I could . They need to be recognized by Best Buy
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great color, clarity, definition, ease of set up, and mounting. Best buy did not offer their protection plan on this TV and that concerns me. So far it has been a much needed upgrade.
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv. I love how simple the controller is with less buttons on it. The only issues is I do notice some bleeding on the edges. Not too much to make a difference on the beautiful screen.
I would recommend this to a friendExcellent TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I have bought in years. Finally one that does not need a streaming stick, or Apple TV to play channels. All of them are included. Thank you Samsung.
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one for our daughter and just had to have one for myself. Does what I want and more. Can’t wait to ditch the dish and go full Internet tv.
I would recommend this to a friendGreat TV. Great price. Alexa built in!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Got this thing on an open box buy for $349.99. What a great deal. I LOVE that it has Alexa and smart capabilities built in!
I would recommend this to a friendAll it claimed to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very happy with this TV. It is large enough to aid in my vision and it doesn’t reflect the light like my previous one. The price was great.
I would recommend this to a friendLove me some Samsung!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Samsung Series 8 tv and all of them have beautiful, clear screens!!! Would definitely buy again and will likely buy more in the future.
I would recommend this to a friend- Pros mentioned:Picture quality
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre at best, picture is great sound is good. The smart features need improving. Voice command is sporadic. Turns off suddenly. I regret buying this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JHC403:
Thank you for purchasing the TU8000 TV and for your review. I am glad to hear that you are enjoying your picture and sound and appreciate your feedback regarding the smart features.
We suggest you adjust sensitivity setting to optimize Bixby's response. You can adjust from low to medium(default), or high by going to Settings > General > Voice > Voice Assistant > Voice Wake-Up
Alternatively, you can press the Microphone button once, and then select Explore Now to go to the Explore Bixby screen. Select Settings and then select an option to change. Voice Wake-Up can have the sensitivity changed from High, Medium, or Low, or it can be turned off.
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > General > Eco Solution > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
For further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Great picture, questionable quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Questionable Quality. Easily Mated with Polk Signa S2 sound bar but suddenly lost pairing within 2 weeks. Could not get it to recognize sound bar without going through an internal diagnostic and then suddenly re-paired, still don’t know what was wrong. Twice since has temporarily lost sound again. Turn it of and back on and it comes back. This TV may soon get returned. The tv itself with the exception of the sound bar problem appears to be excellent, really good picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Prosperity110:
Thank you for your review of the TU8000 TV. I am very sorry you are experiencing issues with your TV losing connection with your soundbar. If the you are losing connection when connected via HDMI, it is mostly likely the HDMI cable. Replace the HDMI cable with a High Speed cable with Ethernet Channel sometimes called HDMI HEC cable.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung 800 55”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better TV’s I’ve had. Nice and sleek design, real simple UI, I recommend especially during the holidays i.e. Christmas, Black Friday.
I would recommend this to a friendExcellent TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. However, the small remote is very difficult to understand the new actions. Your instructions manual is too small and extremely difficult.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Easy to use the smart tv functions, need a little bit more troubleshooting info but was easily found in a few google Searches.
I would recommend this to a friendSamsung UHD Series 8 55” Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome graphics for the price I paid!!! I got the television on sale with the purpose of using it for my bedroom, it’s been amazing so far :)
I would recommend this to a friendHappy guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am enjoying my new Samsung tv , I have always liked doing business BestBuy .I have bought all my electronics from BestBuy
I would recommend this to a friendF u
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and an open box please dont ask for a summary when it is my time and im doing u the favor . I wont help again
I would recommend this to a friendGreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it my first smart tv and I plan to take advantage of all the features and I am in my late sixties. I am so glad I made this purchase
I would recommend this to a friend