Customer Ratings & Reviews
- Model:
- UN55TU8000FXZA
- SKU:
- 6401746
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8 Series LED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and reasonable price. Many customers rave about the TV's stunning visuals and vibrant colors, while others appreciate the user-friendly interface and quick setup process. However, some users have expressed concerns about the remote control, screen issues, connectivity problems, volume issues, and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great television with updated smart features. The sound bar goes great with it. It’s a must buy.
I would recommend this to a friendGreat Picture and Feature
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Works great with SmartThings and connects easily to also be able to use as my computer screen
I would recommend this to a friendWonderful TV Viewing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the quality associated with Samsung TVs. This is our 3rd, and all were bought from Bestbuy.
I would recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for Samsung TV the graphics could been a little bit more better than what it's and sharper
I would recommend this to a friend55 TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung 55” TV. This TV is great. I purchased it on sale and I’m extremely pleased
I would recommend this to a friendGreat Deals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Great value for the money. Also enjoying the Bose sound bar that we purchased as well
I would recommend this to a friendMS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person very knowledgeable. Provide suggestion on additional items (sound bar). Pleasant personality.
I would recommend this to a friendSmart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good experience from beginning purchase in store to setup and explanation by Geek Squad upon installation.
I would recommend this to a friend- Cons mentioned:Internet connectivity
Samsung customer service is a joke!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV purchased in store on 10/2. TV has trouble connecting to wifi. Off and on issue. Contacted Samsung customer service on 10/28. After over the phone trouble shooting failed. They sent out a "tech" on 11/19. I show the tech pictures of the error messages, as the TV worked perfectly while they were standing there. The "tech" changed a network setting and said "that's all I can do." Problem occurred 2 hours later. Call tech on cell phone and he said he would "let the boss know." I received multiple text message from the service company asking if the issue was resolved. I responded no 3 times over 2 weeks. They informed me to open another ticket with Samsung. 11/28 open second ticket for the same issue. Samsung engineer calls and remotes into the TV on 11/30. Over 90 network disconnection errors in under two months. I requested they replace the TV since problem was not resolved with in home service. They refused! Now waiting for my next appointment on 12/22. They claim they can fix the TV then. I have owned 3 Samsung TV over the past 16 years. There will not be a fourth! Buyer beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hamburglar82:
Thank you for purchasing the Samsung TU8000 4K Smart TV and for bringing your experience to our attention. I apologize for the frustrations you have had in trying to fix your connection issue.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should your issue persist even after your scheduled service appointment, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV swap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great. The store made it easy to return the wrong model and get the correct one.
I would recommend this to a friendGreat picture and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sales rep Charlie did a great job explaining all my option and making sure I got the most tv for my budget.
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team was very professional and strictly knowlegable about installation of my tv.
I would recommend this to a friendGreat TV. Bad purchasing experience.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent to two different stores before I had to cancel my order and just buy the TV directly from a 3rd Best Buy
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the New TV...we got it specifically for the streaming capabilities...great quality all around.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. My last TV was an LG and it barely lasted two years. I hope this will be better.
I would recommend this to a friendSeems to be pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The only issue I have is that the tv seems to lean back a bit. Checked to make sure the legs are installed all the way and they are.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the Best Buy service and Warranty program. The delivery men were very careful and helpful.
I would recommend this to a friendTV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good buy. I love it and am able to do so many things on this smart TV.
I would recommend this to a friendClear, crisp screen, perfect mid size for space.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot go wrong with Samsung. This one is not at the highest end but what a great value for the cost.
I would recommend this to a friendAWESOME MID RANGE PRICED TV!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 500$ its a great smart tv. I love it, and its interface is pretty fast compared to my older samsung tvs
I would recommend this to a friend