Customer Ratings & Reviews
- Model:
- UN55TU8000FXZA
- SKU:
- 6401746
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8 Series LED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and reasonable price. Many customers rave about the TV's stunning visuals and vibrant colors, while others appreciate the user-friendly interface and quick setup process. However, some users have expressed concerns about the remote control, screen issues, connectivity problems, volume issues, and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
Love the clarity of the picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Best Buy install & set up with Dish & sound bar. The gentlemen did a fantastic job
I would recommend this to a friendPerfect TV for my space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in stock TV and picked it up curbside the next day. Great service! thanks!
I would recommend this to a friend55 tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TVs, I always did like Samsung for the quality and color of the TVs.
I would recommend this to a friendGreAt Picture
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has really surpassed my expectations. I am considering buying another one.
I would recommend this to a friendI love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great product; it was a good purchase and will likely purchase this brand again.
I would recommend this to a friend- Cons mentioned:Internet connectivity
Constantly disconnects from Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair price and easy set up. However, this Tv constantly disconnects from the internet. I have tried all troubleshooting, on both my tv and modem. From my research this is a common problem with Samsung TVs. It’s annoying but if you don’t care about having to type in your WiFi password every morning it’s a great deal.
No, I would not recommend this to a friend R
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas and we are very pleased with it.
I would recommend this to a friendGood brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the brand def worth the money will continue to buy
I would recommend this to a friendPoor quality! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internal panel crack. My two years old kid pressed the screen and it cracks. Outside is perfect, only crack inside. Only 5 month. It was good deal, but it doesn't last long, that means it was so expensive. I have to buy another one because Samsung sent out technician and said warranty doesn't cover this issue. It cause few hundreds dollars to fix the screen. So, DO NOT buy it. I don't even trust other Samsung TV anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .shuxiong,
I am very sorry for the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small, but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN82Q60RAFXZA
If you need assistance with features or usage, please reach out to Samsung Customer Support. Call us toll-free at 1-800-SAMSUNG and we will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport
-Samsung Ambassador
Excellent picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to work on getting all the features to work, but very impressed so far.
I would recommend this to a friendSamsung Series 8
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Results, fully satisfied with this purchase
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic article tv. Great purchase. Will buy new ones in the future re
I would recommend this to a friendGreat Wokers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t Use the tv yet just waiting for the ps5 to come out but thank u for the tv
I would recommend this to a friendIt gud
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Tv great value…………………………………….That is all thanks
I would recommend this to a friendAudio delay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a decent tv overall, only thing I don’t like is the volume/ voices while watching a show don’t seem to line up with the lips moving on the people on tv. I guess it’s called audio delay and I’ve tried changing the audio delay settings with no success. Very annoying when trying to watch shows to say the least I’m hoping there’s a way to resolve the issue without having to return the tv.
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Needs a sound bar to complement it but pretty happy for the price.
I would recommend this to a friendGood quality screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality screen, easy to hook up to cable and Apple TV. A nice purchase
I would recommend this to a friendUhdtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well with the ps5 take a little time to get use to the ultra HD.
I would recommend this to a friendPoor viewing angle and brightness
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Best Buy is under construction so I bought this TV for our bedroom without actually being able to see it because of the high ratings on this site and the Samsung name. What I should've done is listen to the rtings.com review, also posted as an "expert" review on bestbuy.com. I noticed that if I was only 20-30 degrees to the side of the TV the brightness started to quickly dim. Thinking that this was a brightness issue, I kept the screen on vivid mode, which tends to wash things out a bit. My understanding is that poor viewing angle and poor brightness levels are symptomatic of a "VA" panel like this one, but the feature "deeper blacks". So... If your using this in a dimly lit room where you're always looking straight-on, this TV may be acceptable, but for me it wasn't. I returned this TV and purchased the LG UN7300, which was a little cheaper and features an "IPS" panel without the viewing angle and brightness issues. I gave this Samsung two stars because I do like the Samsung UI and build quality above the LG I ended up with. Additionally, Best Buy provided great service and returned the TV without issue, but when the screen is mediocre none of that really matters...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ryan,
I am very sorry to see that you were not happy with the viewing angle of your TU8000 TV and have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts.
We hope to regain you as a customer in the future.
-Samsung Ambassador
A true best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb TV & sound bar. Extremely satisfied. Excellent salesperson.
I would recommend this to a friend