Customer Ratings & Reviews
- Model:
- UN55TU8000FXZA
- SKU:
- 6401746
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8 Series LED 4K UHD Smart Tizen TV for its excellent picture quality, easy setup, and reasonable price. Many customers rave about the TV's stunning visuals and vibrant colors, while others appreciate the user-friendly interface and quick setup process. However, some users have expressed concerns about the remote control, screen issues, connectivity problems, volume issues, and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great TV for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always pleased with Samsung. Very crisp, audio is great.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the tv the clarity of the pictures is great
I would recommend this to a friend - Pros mentioned:Picture quality
My Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv and good quality pictures.I will buy again
I would recommend this to a friend - Pros mentioned:Picture quality
Great size tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv..for the price..nice size..very clear picture
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than what I expected, great picture and sound!
I would recommend this to a friend - Pros mentioned:Picture quality
My Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it the image in the tv are perfect love it!
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent screen display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install on wall mount and setup on cable.
I would recommend this to a friend Exactly what we wanted
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time spent to make sure it was the one we wanted was well spent. We used the BB app, very user friendly. That's what I personally always use. We picked it up and service was quick and friendly. Item is as described. Nothing missing. Very easy to set up and use. We are very satisfied with our purchase.
I would recommend this to a friendTv install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech who did the installation and delivery was very nice. He went above and beyond for us. He was nice and on time. Helped set up everything and made sure it was working correctly before leaving.
I would recommend this to a friendVery good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a very good value for the cost. Without a doubt we are very pleased with this purchase and believe we spent our money wisely.
I would recommend this to a friendnew house
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just built a new house with a large room with a bar, purchased three TV's for that room. Best Buy rep at store was very knowledgeable and helped us decide on the right TV for the room.
I would recommend this to a friendGreat T.V.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, love the HD USB high amp input option, very few televisions USB inputs support this.
I would recommend this to a friend55 inch samusung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase still going strong 4k tv luv it
I would recommend this to a friendGood, Not Great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. It’s been about a year and I’m starting to notice some dark spots/lines on the screen. It’s not that noticeable when you’re watching something bright. But, when there are darker scenes or grey backgrounds it’s very apparent. Will be trying to reach out to support soon to see if this is a common issue. Might be time to jump ship.
No, I would not recommend this to a friendSamsung model 8 series tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great. Geek Squad install team was fantastic
I would recommend this to a friendUncompromised Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! I do wish there was a page up/down button though.
I would recommend this to a friendThe Samaung TV was delivered damaged.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally the products I have purchased are enjoyable. This last purchased was damaged and I an currently awaiting a new delivery after several weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dahl,
I am very sorry to see that your screen exhibited cracks upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of damage, a TV is a very fragile device and can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, internal damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting the situation.
If you need assistance with features or usage, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
-Samsung Ambassador
TU8000 screen colors too dark poor colors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TV but the screen colors too dark poor colors With my old Samsung TV 1080P THE screen has a very rich colors I am confused, The TU8000 Its nice TV but the Problem is from the screen poor colors and very dark By the way I'm using this TV TU 8000 for my playstation Pro I don't know maybe i change it to TU7000? I think I will return this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wolf77:
Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking.
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness settings to your liking. Go to: Settings> Picture> Expert Settings> Brightness
You can further adjust your sharpness, contrast, color, and more by going to Settings > Picture > Expert Settings
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Bad Picture Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad picture quality. Gray uniformity is noticeable and distracting. It also has annoying bright spots.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CoolTexasOcelot,
I am very sorry to hear that you are disappointed with the picture quality of your TU8000 TV.
Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of the uniformity and bright spots issue.
You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.
-Samsung Ambassador
Garbage tv don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down less then 3 months of use and getting it repair or replaced is impossible from Samsung. Visio has a better support save your money, will never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dmonteal,
Thank you for your feedback on the Samsung TU8000 TV.
I am very sorry for the issues you have encountered and apologize for the let-down.
Your user experience is very important to us and will be shared with our teams.
Please give us another opportunity to help you start the warranty service.
You can reach out to us via any of the options below with reference of your last service ticket number:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador