Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
New tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this replaced a 12-15-year-old tv. Love the picture on this one
I would recommend this to a friend - Pros mentioned:Price
Pub Mahl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Perfect over my basement bar.
I would recommend this to a friend - Pros mentioned:Picture quality
Great for gathering
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV the right size and features, recommended to a live guide room and great image .
I would recommend this to a friend Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im really happy that i chose to buy this TV. Its the first tv i bought myself. It was worth every dollar and me and my boyfriend enjoy playing games on it and watching out shows together
I would recommend this to a friend- Pros mentioned:Price
My Samsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, good price and good insurance. I definitely recommend this TV
I would recommend this to a friend - Pros mentioned:Tv quality
Samsung 55” 8000 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade from my prior TV. Loving it! Perfect size
I would recommend this to a friend Almost Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a Samsung user for years. Bought an LG TV, but had to exchange it to this, as it doesn't feel the same using a different brand. Only issue I have with it is, it has a small white spot on the screen which becomes very visible in a light background color.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bols,
Thank you for sharing the issues you are experiencing with your Samsung AU8000 Crystal UHD TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung Tv 55 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this TV. Have it hooked up to my Bose surround Sound and what a awesome viewing experience. Love all the Smart TV features. Would definitely recommend to Family and Friends
I would recommend this to a friendSecond Samsung from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second 55” Samsung I’ve purchased, this being the 8000 series. Happy with my first so chose Samsung again
I would recommend this to a friendAwful !!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bright spots on all sides. Terrible. Picture is not that sharp either.
No, I would not recommend this to a friendNew TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is perfect for our room. Love it! The installer was stellar as well.
I would recommend this to a friendSamsung will not honor warranty.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed TV is 70 days old. Lines appeared. Called Samsung, they will do nothing to help and will not honor warranty. I have several Samsung TV's . Will not ever buy Samsung TV's again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DMSTOICO,
I'm sorry to hear that the picture on your AU8000 TV screen is not functioning properly. Please give us a call so we can better assist you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Horrible blurred low quality image
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first time im disappointed on a Samsung tv and thats this one the 8000 series smh it has horrible white lights on the corners . The resolution is very low no color , for being advertised as 4k .. Also none of my other older model tvs are made of such a bad quality….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evadiva,
I'm sorry to hear that you are having image issues with your AU8000 TV. Please give us a call so we can further troubleshoot the issue with you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Excellent Samsung!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice of entertaining. Has all the popular apps preinstalled! Can’t beat it! Price was great as well.
I would recommend this to a friendNice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Team Samsung, with my 55 inches ready to hit my games
I would recommend this to a friendSamsung 55 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung never dissatisfied! Top quality for sure!
I would recommend this to a friendBest deal for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always go to Best Buy for electronic purchases.. love Samsung
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, seems adequate for room size, set up through geek squad excellent
I would recommend this to a friendNot worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When watching something dark there are various bright spots. I returned the first one I got because it was absolutely horrible. The second one was great the first day then the next day it developed bright spots around the edge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SonyaS,
Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not so smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I asked in the store if this TV came with the YouTube TV app. Not YouTube. YouTube TV. He said yes, so we bought it. It does not come with YouTube TV. Nor is the YouTube TV app available. Surely I can open the YouTube app and from the menu select YouTube TV? NO. Come on Samsung. Now I'm going to have to buy a Roku. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FJM3,
I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations. We completely understand your frustrations, and we are here to help.
The AU8000 is compatible with YouTube, YouTube Kids, and YouTube TV applications. Please know these are separate services provided by YouTube and cannot be accessed through the same application.
The YouTube app is preinstalled to the AU8000 and will be available through your TVs app launcher after connecting to the internet during setup. For the live TV service, YouTube TV, you will need to search for and download the YouTube TV application from your AU8000's built in app store.
From the TV's Home screen, navigate to and select APPS, and then select the Search icon in the top-right corner. Next, enter the app you want to download and select it. You will see detailed information about the app. From here, select Install.
Should you have further questions or concerns, please contact Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions