Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Best TV ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. Picture is crystal clear. Great upgrade from our previous TV
I would recommend this to a friend Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great, except, I purchased this item with a different Credit card, then the sales person asked if I wanted to get a best buy Credit card you also got a $50. bonus your next purchase, what they did was wait until my best buy credit card was approved and they put it on there Credit card with out my knowing I kept looking for it on my other card statement, I decided to check there card statement on line and there it was, Don't like there way of doing bussiness, I'm thinking of canceling there card, not sure yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hi EdwardM,
We appreciate your feedback on your in-store purchase. I recommend reaching out to Best Buy so they can help resolve this issue.
Should you have any questions about your Samsung TV, please know we are here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Picture quality
Solid Performance, Samsung Delivers Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly solid TV and a great price. You truly cannot go wrong with Samsung, and I think this might be the best TV I've ever had.
I would recommend this to a friend - Pros mentioned:Picture quality
Outstanding product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! We were looking for a new TV and came across this one. Picture quality is very good. Plenty of inputs for our needs
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Average tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is great, the ease of use is good, but they should have put a faster processor in it as move through apps and loading is slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi!
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow response and app navigation.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
55"Samsung T V
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been about 2 weeks since buying this TV. So far very satisfied. Nice picture. I added a sound bar. Needs some tweeking, audio and visual are a little off.
I would recommend this to a friend - Pros mentioned:Picture quality
MG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't bought a new tv in about 10 years. The picture quality is awesome. Its just taking me some time to get use to using Alexa
I would recommend this to a friend - Pros mentioned:Ease of use
Great buy BestBuy. Thank you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great display. ARC. Worked great. Easy setup and no issues. Room tv so viewing without other light sources messing with the contrast.
I would recommend this to a friend - Pros mentioned:Price
Samsung 55”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall perfect for my budget. Since I moved back to Connecticut I needed to get something fast the employee was super friendly and helpful
I would recommend this to a friend - Pros mentioned:Picture quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 7 series, then got the 8. The difference is night and day. Colors pop tht much more than the 7. Well worth the difference in price
I would recommend this to a friend - Pros mentioned:Tv quality
pitcher perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love our new smart tv.Had A little trouble setting it up Tv was smarter than we are We dont own smart phones so couldnt set up voice.
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size. The picture quality is very good. The Price was right too. The settings are easy to go through.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality TV for a reasonable price. Clear display and good functionality
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 55
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. I really like the picture the sound. Functionality could be a little better, but I’m getting used to it.
I would recommend this to a friend - Pros mentioned:Picture quality
Ticking noise when turned off…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TVs picture quality. Unfortunately when it’s turned off it makes a ticking noise. For a while I thought it was water dripping in my walls. When I unplug the TV it stops making the noise. Will be exchanging and hopefully the new one doesn’t do it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi DanTMan,
Thank you for purchasing the Samsung 55" AU8000 and for sharing your review. Your feedback regarding a ticking noise when powered off is important to us and will be shared with our product teams.
Please know, certain components within the TV may temporarily cause clicking or ticking noises, even when powered off. Additionally, occasional creaking, popping, or cracking may be heard due to the expansion or contraction of the materials used to assemble the TV. These sounds do not indicate a product malfunction and the TV is safe to use.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Tv quality
Couch Potato
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am thrilled with my new TV. I had an LG that was only about 2 years old and this Samsung is soooooo much nicer!! (sorry LG!).
I would recommend this to a friend - Pros mentioned:Price
Samsung 55” HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent visual experience. Audio good. Price was very good value. 3 HDMI ports, not just 2 Samsung TV channel very good
I would recommend this to a friend - Pros mentioned:Picture quality
Want a good surround system complete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv. I would love to know what good surround sound to get,and maybe a receiver for better sound quality
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV and Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new TV has great clarity and the geek squad techs were top notch! So glad they did the install.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect size for space … love all the features it has on the TV . The color and visibility are great.
I would recommend this to a friend