Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the money I pay for it and it looks great
I would recommend this to a friend - Pros mentioned:Picture quality
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price right good picture and good sound. Hung nicely. Thanks.
I would recommend this to a friend - Pros mentioned:Tv quality
No title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good tv, it has all the options we need. No more.
I would recommend this to a friend - Pros mentioned:Picture quality
Good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and sounds good also. Easy to set everything up
I would recommend this to a friend - Cons mentioned:Remote control
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I miss my old remote that lighted up. Otherwise I love my tv.
I would recommend this to a friend Great Value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! We tried a PCN first and it was almost unmatchable. This TV has the typical Samsung quality, and a good operating system for smart TV. The Samsung TV plus is an added bonus with lots of great, free content. Recommended.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Picture, Great Sound, The Best Buy That We have Made!
I would recommend this to a friend It's a TV...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot give full five stars because when I turn on my television, it's on some dog show that I am not interested in seeing. Maybe this is the "wave of the future" but I don't like it. Other than that, it's a television. I can watch my shows. It turns off when I press the button. Nothing fancy to me.
I would recommend this to a friend- Pros mentioned:Picture quality
Swarner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the picture and sound very satisfied.
I would recommend this to a friend Noise When T.V. Turned Off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this T.V. for a few months it started to make a steady clicking sound when turned off. Read online that this has been an issue since at least 2018 without a definite fix. Waiting to see if it will stop on its own, as some people have found.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV but it has so many capabilities that need the Geek squad to come out and show me how to set it up more for my with my spectrum remote.. Have not had time to do that... I do have your service protection program
I would recommend this to a friend- Pros mentioned:Picture quality
Annoying Popping Noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung TVs and I really love the picture quality on this one, but I will be returning it tomorrow because of the annoying popping sound. At first, I thought it was water dripping inside of the wall, but the sound definitely comes from the lower right side of the TV when it is turned off. The sound is NOT occasional! It pops/drips/taps all night and all day (until the TV is turned on again). I probably wouldn't notice it if the TV was in another room, but it's in my bedroom. It's a pain having to take it back to the store, but the sound drives us crazy in the middle of the night. Please fix the issue Samsung and stop saying that the tapping is "occasional" because it doesn't stop until you unplug it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tiffini,
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Don't buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap TV that isnt worth the money. Its very slow to respond even when trying to navigate settings. At times, all fbuttons/functions freeze on the TV via remote or app including volume, home, arrows etc. Only option is to turn off and unplug to reset.
No, I would not recommend this to a friendGreat Service from Patrick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I had the best experience while looking for a new TV! Patrick was the reason why! He was very professional and extremely knowledgeable! He knows his stuff! He is definitely an asset to Best Buy! Patrick should be recognized as such!
I would recommend this to a friend- Pros mentioned:Picture quality
Unwanted dripping sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Won’t control my sound bar, there are not settings for a Bose SoundTouch 300. It has a annoying dripping sound when the television is turned off. We will have to get it replaced or fixed. The noises are a known Samsung issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SteveinOhio,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. The feedback you have provided regarding issues controlling a connected soundbar and a noise coming from the TV when powered off is important to us and will be shared with our product teams.
Please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Happy Customer!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase and the convenience of the curbside pick-up. Ordered my new smart TV online and it was ready that same evening. They brought it right out without having to wait and we were on our way! Love Best Buy!!
I would recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was great. Where I had trouble was four missed appointments for a claim inspection on my tv that stopped working. The claim was finally paid but it took about a month and lots of waiting around for the inspection.
I would recommend this to a friendSamsung 8000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a lot of tv’s for the company I work for and Best Buy is the perfect place. Most of the employees are very knowledgeable and a great help. Best has a wide range of inventory so you can find what you want easily.
I would recommend this to a friend- Cons mentioned:Volume
volume is so low even with subwoofer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.volume does not work most of the time especially if with soundbar. it can be in 100 and you still wont hear anything
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Knocking Sound?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's a continuous knocking/clicking sound from the back of the TV (almost like a clock ticking). It's only heard when the TV is turned off. Very annoying if you're trying to read a book, sleep, or just want quiet time in the same room. This seems to be a known defect (?) since 2018 when I viewed the trouble-shooting methods online. This was not an issue with my previous Samsung TV. Otherwise, good sound, good picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamsungTV,
Thank you for your review of Samsung's AU8000 TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use.
You may also want to run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
For further questions or assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist