Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great value if TV is not in your bedroom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks great, great value the only problem is there is a constant 'clicking' when the unit is turned off. It is a known problem and Samsung is aware. This is the second one I have tried but it is impossible to deal with when this is in our bedroom.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ejbeezie,
Your feedback regarding a clicking noise while the TV is powered off is important to us and will be shared with our product teams.
Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
With this in mind, here are a few quick tips on how to reduce the expansion that can cause these noises.
1) Ensure that there is adequate ventilation. Some enclosures may not allow for proper ventilation. This causes the internal temperature to increase and the plastic to expand even more than normal. For recommended ventilation requirements, please see your user manual.
2) Make sure there aren't any heating or air conditioning vents pointing directly at the TV.
3) Verify that the TV is on a flat and level surface. Tilting or an uneven stand can increase these noises.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good it works.....................................................
I would recommend this to a friendGood quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed an upgrade in my bedroom. This fit perfectly
I would recommend this to a friendGood tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good tv, does have an adjusting lag but overall good tv for when needed.
I would recommend this to a friendEsq
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While not the best picture and it could use more hdmi ports it is a nice tv for the price.
I would recommend this to a friendSamsung TV 55"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the screen, auto adjust to light
I would recommend this to a friendlove my samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 3 at one time all my tvs are samsung they are great
I would recommend this to a friendCrystal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing that I don’t like is this clicking sound, that it makes when power off.
I would recommend this to a friendBrand response from Samsung
Posted .JuicemanJ,
Thank you for choosing Samsung's AU8000 TV and for your review. Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our performance and reliability requirements. The noise coming from the TV that you have described is considered normal.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Beautiful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful television. Highly recommend to anyone..
I would recommend this to a friendtv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendLoyal customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my 92 year old brother in law and He loves it!!
I would recommend this to a friendMP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good set. Turn on a little difficult with Xfinity remote.
I would recommend this to a friendWorth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV however darker movies hard to see. Over all good tv
I would recommend this to a friendKen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new TV immensely! It was a great value on an open box purchase!
I would recommend this to a friendSamsung LED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Decent TV for the price but the picture is grainy.
I would recommend this to a friend- Pros mentioned:Picture quality
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks great. OS is slow to respond to the remote control and windows 10 screen mirroring is useless over wifi. Not worth the money in the slightest
No, I would not recommend this to a friendBrand response from Samsung
Posted .Austin,
Thank you for your review of the AU8000 TV and sharing your experience with screen mirroring, as well as slow remote response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Excellent TN. Excellent TV. Watch
I would recommend this to a friendIt's ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money its a good tv. Commands and switching is much slower than the Q90
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TVreview,
Thank you for your review of the AU8000 Crystal UHD TV and sharing your experience with slow remote response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung TV a flop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV in less than 7 days I had 2 of them. Both Samsung TV's had trouble with the volume staying on. People's mouths would be moving but no sound to go with the motion. Really disappointed in a TV that is suppose to be so good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarolK,
We appreciate your feedback regarding the sound delays you’re experiencing. It could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to Settings > Sound > Expert Settings > Digital Output Audio Delay.
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
55” Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and set up went very smoothly. Very happy with purchase and service
I would recommend this to a friend