Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Television wish i had purchased it months ago
I would recommend this to a friendTv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv definitely recommended !!!!!!!!!!!!!!!!
I would recommend this to a friendSamsung 55"
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV set two years ago and half of the screen is getting darker than the other half.
No, I would not recommend this to a friendUnhappy. Has audio problem that so far, not fixed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like this TV. I have been working with Samsung tech support to fix an audio problem, without any success. Wish I had returned it within the window, but now too late. The audio quits after about 1-2 hours. Video remains fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi UnhappyGuy,
I'm sorry that your AU8000 TV audio is not functioning correctly. I am glad you got in touch with Samsung techs, and they are working on a solution. If you need to schedule a warranty appointment, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t a bad set but I returned it for the hisense u6h
I would recommend this to a friendBrand response from Samsung
Posted .Hi Oc77,
Thank you for your review and feedback on the Samsung AU8000 TV. We value your feedback and regret to hear that you weren’t completely satisfied with your Samsung AU8000 TV. Please know we are always here to help, and we would have been happy to have assisted in providing adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know that we are always here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Fisch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took alot of fine tuning to get the picture I wanted
I would recommend this to a friendRetired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound has to be boosted. I may get a sound bar.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality disappointed in the customer service at best buy
I would recommend this to a friendFine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV at a good price. Serves its intended purpose.
I would recommend this to a friendGreat value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV so far. Wish it had RCA jacks and 3.5mm audio outputs.
I would recommend this to a friend15 month life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead after 15 months. No picture, black screen. Samsung quality is not what I would have expected.
No, I would not recommend this to a friendGood solid tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv, nothing special but can rely on Samsung brand
No, I would not recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but when its off you can hear a tapping noise.
I would recommend this to a friendNeeds a better speaker for sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good tv. Strength of sound from speakers a bit low.
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are an older couple so the set up took us some time.
I would recommend this to a friendBroken TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve just bought a tv about 20 days ago from this place which it has some lines on the screen and they won’t swap it or exchange it with another one I won’t recommend this place to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KhalidJ,
Thank you for purchasing the Samsung AU8000 TV. I'm sorry that your TV is not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed, horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
Should your issue persist, please contact Samsung Customer Support so we can schedule a warranty appointment. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Mounting holes too close together
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is OK. Not a top end TV. Very disappointed with the mounting holes on the back. The two brackets are only 8" apart making it more difficult to hang.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Peter,
Thank you for your feedback on the Samsung AU8000 TV's picture quality and hardware.
Please know that the 55" Samsung AU8000 is compatible with wall mounts with a VESA Map of 200x200mm.
The Samsung AU8000 has many image adjustments that you can utilize to improve picture quality while watching different types of content. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv after the previous model which was a the same one except it was the year prior had went out after 6 months. Only complaint is even though its the same tv, a model year newer, and slightly larger, the features didn't stay the same.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Disk,
Thank you for purchasing the Samsung 55" AU8000 and for sharing your review. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Samsung isn't made like they were in the past.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have went thru a few Samsung in the last 12 months. Didn't have good luck with them, just called Best Buy to come look at the one i have now. Bought it Aug. 2022
No, I would not recommend this to a friendWashed out picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace a similar “8” series Samsung TV because of power surge. This TV is 5 years newer and has a much worse picture. Washed out picture that hardly even looks HD. This will be my last Samsung TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LukeK,
I'm sorry to hear you're not fully satisfied with your AU8000 TV's image quality. Please be sure your TV's firmware is up to date with version 2022.0, as this includes various image and performance updates. You can check this by going to: Settings > Support > Software Update.
If the image is still not to your liking after performing any necessary updates, there are several picture settings you may want to try adjusting. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist