Customer Ratings & Reviews
- Model:
- UN55AU8000FXZA
- SKU:
- 6452996
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 55" Class 8000 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the vibrant colors and straightforward setup process. However, some users express dissatisfaction with the remote control and report issues with the volume level and software responsiveness. Overall, the positive feedback on picture quality and ease of use outweighs the negative comments regarding other features.
This summary was generated by AI based on customer reviews.
Sports
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for sports...too much drag and not clear during a play
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richie,
We appreciate your feedback on your AU8000 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi None,
Thank you for your feedback on the AU8000 TV's user interface. If there is something specific that you do not like or need help with, please know we are here to help you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Sucked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke my tv on the way to my house. Was definitely disappointed
I would recommend this to a friendBrand response from Samsung
Posted .Hi Emily,
It’s unfortunate to hear your AU8000 TV screen exhibited damage upon unboxing and setup. Even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, the damage could have been done if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit.
If you haven't already, we recommend contacting Best Buy directly for assistance. Please contact Samsung Customer Support if you need help with a replacement TV. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Blur Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has blur qulity and not enough brightness, dull image.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechGeek,
I'm sorry that you are not satisfied with the quality of your AU8000 TV's image. I have a few recommendations that may improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Samsung 55" Crystal UHD TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is Really clear and Sharp, and set up went very smooth using the phone set up, Very happy with Purchased Item
I would recommend this to a friend TV damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV came damaged, just noticed it after the return period ended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tina,
We are sorry to hear about your experience with the TV being damaged upon arrival. Please give us a call so that we can better assist you.
Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Don’t buy this brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv have an annoying sound when you turn it off and persist all night.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Isaac,
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your experience with a clicking noise from the TV when it is powered off. Please know, Samsung TVs use a combination of metal and plastic material. These materials are subject to expansion and contraction due to temperature changes. Occasional creaking, popping, or cracking may be heard. Additionally, certain components within the TV may cause these temporary noises once powered off. This does not indicate a product malfunction. The TV is safe to use.
If there is anything we can do to improve your experience, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
OOOPS.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for one day and stopped working. Sound but no picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kizer,
I am very sorry to hear about your experience with the AU8000 Crystal UHD TV from Samsung. We would love the opportunity to look into this further with you to provide the next steps in troubleshooting.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN55AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Color, Picture quality
Samsung Crystal UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color and contrast is awesome! The picture is crisp and the sound is clear too!
I would recommend this to a friend Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good picture to dark and blurry no contrast and color
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hank,
We appreciate you sharing your experience with the AU8000 Crystal UHD TV. Your details and image will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Additionally, you can customize the image settings further by navigating to Home > Settings > Picture > Expert Settings
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Ease of use, Picture quality
tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent picture and easy to operate as well. the delivery and setup was so easy.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Samsung smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy set up. Would buy another one.
I would recommend this to a friend - Pros mentioned:Picture quality
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image is pretty ok. I have for a while already and I have move 2 times which means the tv is very Resistant and good quality. Colors are good too
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Great color on TV but remote needs attention.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase. The TV has good color but the remote is akward to use. Like all new product you basically have little instructions. Yes there are instructions on how to install the legs and where the controls are. The remote has very few buttons and no written on the remote. Each button does multiple things depending on how you push it or which direction you push it. As for programing the TV I still haven't figured out how to manually add a channel that the auto search didn't pick up. There is local channel NBC that has a strong signal and all my ofher TV's pick this up but not this TV. Thought about ordering the old remote that has the functions on it but we have Satalite so I can pick up this channel thru that.
I would recommend this to a friend - Pros mentioned:Picture quality
The perfect tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv it has excellent picture quality especially when gaming.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Samsung Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is excellent and was easy to set up. Good picture quality. It took a little time to figure out how to use the remote but once I did, it was simple. Big negative issue. The preinstalled app for Prime Video is compromised. If you use the QR code it's fine but if you use the option to go to a website, make a phone call, etc. you will end up working with people in India and it is a scam. If you don't stop the process you will end up with a frozen Amazon account that requires work to reestablish.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture qualityCons mentioned:Remote control
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture quality and very easy to set up. remote control could have had backlight
I would recommend this to a friend ZEE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best. Still perfect till today, i had to give it out as a gift when relocating!
I would recommend this to a friendGreat budget tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid tv for a decent price. This is a great budget tv for if you’re wanting something larger, high res, and doesn’t break the bank!
I would recommend this to a friend- Pros mentioned:Picture quality
55” Crystal TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture ..easy operation great customer service! why pay more !!
I would recommend this to a friend