Customer Ratings & Reviews
- Model:
- UN55CU8000FXZA
- SKU:
- 6537378
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the excellent picture quality, ease of use, and vibrant colors of the 55" Class CU8000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the user-friendly remote control and consider the TV to be a good value for its price. While some users noted minor issues with volume control and software responsiveness, the positive feedback on picture quality and ease of use overwhelmingly outweighs these concerns. The convenient setup process was also frequently praised.
This summary was generated by AI based on customer reviews.
Samsung 55 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for our home gym. I love the Samsung brand and this TV does not disappoint and I love the multi-view feature.
I would recommend this to a friendSamsung TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent still getting to know more about the settings.
I would recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution is grate frome any angle. Installation by the Geek Squad was excellent.
I would recommend this to a friendFiro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far it turns out well the menu is also very good well what can I say a normal day for this price thank you
I would recommend this to a friendRecommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv my old tv had a lot of glare and this one has no glare I love it.
I would recommend this to a friend- Pros mentioned:Picture quality
Dead pixels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv 2/24/24. This is my first 4K tv. Picture quality is great, it looks like you can reach out and touch the people on screen. My biggest issue is the cluster of DEAD pixels in the bottom right corner
I would recommend this to a friendBrand response from Samsung
Posted .Hi Pd1kc,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your CU8000 TV. Please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great price great result
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it... ❤️.love it. Great for an apt
I would recommend this to a friendProducts not what it used to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY DISAPPOINTED with the control, NO NUMBERS! HDMI inputs are hidden in back vs on side w/ previous models. Audio quality is wack compared to my Samsung LCD 42 inch. I guess I need to get a soundbar now. I expected more from picture quality. I should’ve never “upgraded”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DjGreedy,
Thank you for your feedback on the CU8000 TV. Please know we are here to help and have a few recommendations.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, there are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
Finally, please know that you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Good tv but bad system
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a good quality but the system its so slow, and sometimes dont work well and i need to unplug and plug again
No, I would not recommend this to a friendDissapointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Tv to upgrade from a 2016 samsung UN55J620 1080p Tv but was extremely disappointed and will be returning it. The picture looks washed-out and blurry at times. Can never get a good balance of the colors. My 2016 Tv looks way better. I thought it was going to be and upgrade, but quite de opposite it's a downgrade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RaulD,
Thank you for sharing your thoughts on the picture quality of your CU8000 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If the image you are seeing is blurry, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
If you continue to have issues, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
U8000 55” good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung U8000. Good for the price! My biggest gripe is the blacks are not as good as some other similar models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for providing feedback on the CU8000 TV. Please know your feedback will be shared with our internal teams.
To manually fine-tune your image, go to Settings > All Settings> Picture > Expert Settings.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not a good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all tv acts like bad while playing ps5 refund is not optional or I would’ve returned it it works fine but when I turn on ps5 the screen doesn’t work have to unplug and plug it back for it to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out and letting us know about the issues you are experiencing with your Samsung CU8000 TV when connected to your PS5. Please know we are here to help and have a few troubleshooting tips.
1) Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
2) Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
3. Update your Firmware. Go to Settings> Support> Software Update.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Color, Ease of use, Picture quality
Love the tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv have been great! Love the colors of the screen, I love seeing my movies and series. It’s such a great way to have movie night at home. And it’s so easy to use. The sound is great too!
I would recommend this to a friend - Pros mentioned:Color, Picture qualityCons mentioned:Volume
Not my favorite
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is pretty and clear. Color vivid. But I do not know why but it is so har to get it to turn on. Also when you turn it off it always comes back on in about 45 seconds and you have to turn off again…so annoying. Volume sound is variable, sometimes loud on low and sometime you have to dial it really high to hear.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Outstanding Picture Quality and Smart Features – S
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using my Samsung TV for a few months now, and I couldn’t be happier with the purchase. The picture quality is absolutely stunning — vibrant colors, deep blacks, and crisp 4K resolution that really brings movies and shows to life. Whether I’m watching sports, streaming Netflix, or gaming, everything looks smooth and immersive. The sound is surprisingly good for a flat-screen TV, with clear dialogue and decent bass. I still use a soundbar for a more cinematic experience, but the built-in speakers are more than adequate for everyday use. One of the standout features is the intuitive Smart Hub. It’s super easy to navigate, and all my favorite apps — like YouTube, Disney+, and Prime Video — are just a click away. The TV also connects seamlessly with other smart devices in my home, and the voice assistant integration (Bixby, Alexa, and Google Assistant) is a nice touch. Samsung’s sleek, modern design also adds a premium feel to my living room. The build quality is solid, and it was very easy to set up out of the box. Overall, this Samsung TV offers excellent performance, reliable smart features, and a great user experience. Highly recommend it to anyone looking for a high-quality, feature-rich television!
I would recommend this to a friend - Pros mentioned:Color, Ease of use
All Around Great TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for our needs. Great color. Easy to navigate features. Great sound as well. Space saver too.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Awesome Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung - 55" Class CU8000 Crystal UHD 4K Smart Tizen TV and I am thoroughly impressed. The picture quality is stunning and the colors are vibrant. It was easy to set up and the smart features are very user-friendly. One of my favorite features is the voice control option which allows me to search for my favorite shows or movies without having to type it in manually. The sound quality is also excellent and I feel like I am in a movie theater when I watch my favorite shows. Overall, I highly recommend this TV to anyone looking for a high-quality viewing experience.
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
Great Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Color is amazing, sound is remarkably good. The app interface is easy to use. Have been super happy
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Clear and great for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. The size is perfect for a small/medium sized room and the UHD clarity is crystal clear.
I would recommend this to a friend - Pros mentioned:Color, Picture quality, Remote control
COLOR IS VIVID
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is perfect for me. The color is vivid and I don’t need a sound bar. The remote is easy to maneuver.
I would recommend this to a friend